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Article : 2011 Industry Champions For Americas, Europe, Middle East and Africa

2011 Industry Champions in Americas and Europe, Middle East & Africa Recognized

ContactCenterWorld - The Global Association for Contact Center Best Practices &
Networking has released details of the 2011 Industry Champions for America and Europe, Middle East & Africa (EMEA) region.

For the second year running, ContactCenterWorld has been searching for and recognizing those who do great things to support and promote the contact center industry. We solicit feedback from the industry and recognize those who rate the best by their peers by country.

The 2011 award recipients received their recognition at the 2011 Best Practices in the Contact Center World Conference and Awards in Orlando and London for Americas and EMEA region respectively.

Winners for the 2011 awards include:

-Robert Campbell representing Canada

-Reuben Canagaratnam representing Jamaica

-Igor Šmucr representing Czech Republic

-Abdel-Jalil representing Jordan

-Ruud Meijer representing the Netherlands

-Pedro Miranda representing Portugal

-Adil Zembat representing Turkey

-Michael McKinlay representing United Kingdom


Robert Campbell, 2011 Industry Champion for Canada wrote: "I am very honoured to be named the 2011 Industry Champion of the Year for Canada by Contact Centre World and receiving this recognition for the second straight year. To Receive this prestigious Award for Canada is a very humbling experience when I consider the World Class Professionals in the Industry here in Canada. The Contact Centre Industry in Canada is Vital to the Canadian economy. It has and will continue to provide not only great jobs, but great careers. Almost every major Corporation in Canada has a Contact Centre and in time agents at these Centres will one day be Directors, VPs, and CEOs of these same companies. I started in this Industry as an agent, and worked hard and now am the Director for 22 Contact Centres here in Canada. The opportunities in this industry are endless. I want to Thank my Team at VAS for helping me reach this highlight in my career. I would also like to thank Contact Center World for their hard work in promoting the Contact Centre Industry here in Canada and World-wide. "

Pedro Miranda, 2011 Industry Champion for Portugal wrote "Although this award is an individual recognition it is not possible dissociating from "ZON". Above all, is dedicated to a team and a strong commitment to exceed all expectations so, today we are one of the best in the Portuguese sector and raised the bar. I will continue working to take "ZON" to be the best in place"

Reuben Canagaratnam, 2011 Industry Champion for Jamaica wrote: "I am humbled and honoured to be nominated and actually win the Industry Champion Award for Jamaica from Contact Centre World.Com - a leading organization which benchmarks the contact centres around the world. I would like to thank my supporters, professionals who are among the "creme de la creme" in the industry, for their confidence in my experience and expertise.

He continued "I am elated that I could champion this 'first' for Jamaica and for the Scotiabank Group, it is also deeply satisfying for Scotiabank Jamaica to have won the Silver Medal for Best Contact Centre in Americas, officially placing them in the 'Best in America' circle."

Abdel-Jalil, 2011 Industry Champion for Jordan wrote " The EMEA ContactCenterWorld conference 2011 was a great event that enriched my contact center knowledge and experience. Seeing, meeting and listening to all these great professional s in the industry from the different prestigious business sectors was amazing and was a great opportunity for me to network and share experience. I have learned a lot and returned with many great tips and ideas."

He continued " I am overwhelmed for winning the contact center industry champion award for Jordan and I do owe this success to ASCOTEL and special thanks to my GM Mr. Gheith Abu Sharif for his continous support for me to acheive this success."

Michael McKinlay, 2011 Industry Champion for the UK said "We are delighted to be associated with and honoured by your unique association which promotes best practice on a global basis. We have campaigned many years for high standards in outbound calling and it is hugely encouraging to see this recognised by Contact Center World in the 2011 awards."

The Industry Champions will be meeting in Las Vegas at the 6th Annual 2011 Top Ranking Performers (Best Practices) in The World Conference & Awards where they will also be sharing the stage with the very best contact center leaders, managers, trainers and more to share best practices from around the Contact Center World – details at this link

Today's Tip of the Day - Information Gathering Saves Your Company …

Read today's tip or listen to it on podcast.

Published: Friday, July 15, 2011

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