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Article : 2012 Best in Europe, Middle East & Africa Celebrate With A-list Stars at Amazing Gala

2012 Best in Europe, Middle East & Africa Celebrate With A-list Stars at Amazing Gala

Delegates from all over Europe, Middle East & Africa met, networked and partied with A-list celebs of present and past at the annual 2012 Top Ranking Performers Gala Dinner which this year was held at Madame Tussauds in London


The Queen and Royal Family Welcomed the ContactCenterWorld Team! (access all photos at this link

The dinner was held to allow those who are the elite in the industry to network and have some fun after 4 days of best practice conference sessions where everyone from front line professionals up to leaders shared what they do and how they run their contact center.


Many of the World’s biggest brands were represented and delegates from Russia, UK, Ireland, Turkey, Portugal, Spain, Ukraine, Poland, Bulgaria, Czech Republic, Greece, Finland, Denmark, South Africa, Australia, Indonesia, UAE, Saudi Arabia, Qatar, India and Canada.

The next best practice conference and awards takes place 9-13th July in Singapore – there are still a few tickets left! Find out more at

Gold Medal Winners

• Zon (Portugal) for Technology Innovation
• Turkcell Global Bilgi (Turkey) for Self Service Technology
• Acronis Inc. (Russia) for Help Desk
• Turkcell Global Bilgi (Turkey) and Ministry of Labour and Social Security (Turkey) for Outsourcing Partnership
• AssisTT (Turkey) for Customer Service (outsourced)
• 4LifeDirect (Poland) for Sales Campaign
• Optimus (Portugal) for Customer Service (Inhouse)
• Zon (Portugal) for Home/Remote Agents
• Zon (Portugal) for Community Spirit
• CMC (Turkey) for Recruitment
• ZON (Portugal) for Contact Center Design
• O’Keeffe & Swartz (South Africa) for Outbound
• PT Contact (Portugal) for Green Contact Center
• 4LifeDirect (Poland) for Direct Response Campaign
• Abdul Latif Jameel (Saudi Arabia) for Incentive Schemes
• GoResponse (UK) for Small Contact Center (Outsourced)
• Bank Aljazira (Saudi Arabia) for Small Contact Center (Inhouse)
• DHL Express (Turkey) for Mid-Sized Contact Center (Inhouse)
• Acticall (France) for Large-Sized Contact Center (Outsourced)
• Vodafone (Turkey) for Large-Sized Contact Center (Inhouse)
• Ryan Kleynhans, Contact Centre Manager, Volkswagen Group (South Africa) for Operational Manager
• Marco da Silva, IT Operating Manager, O'Keeffe & Swartz (South Africa) for IT Professional
• Vijay Vettiyamkunnath, Head: Campaign Management, O'Keeffe & Swartz (South Africa) for WFM Professional
• Dillon Pillay, Sales Manager, O'Keeffe & Swartz (South Africa) for Supervisor
• Joanne Papapetros, First Data Hellas (Greece) for Customer Service Professional
• Magama Mbele, O’keefe & Swartz (South Africa) for Sales Professional
• Begum Kocaefe, TEB (Turkey) for Trainer
• Mxolisi Dube, O’keefe & Swartz (South Africa) for Quality Auditor
• Mark Kirby, Go Response (UK) for Leader

Silver Medal Winners

• First Data Hellas (Greece) for Technology Innovation
• Vodafone (Turkey) for Self Service Technology
• First Data Hellas (Greece) for Help Desk
• Teleperformance (Portugal) and Bausch & Lomb (UK) for Outsourcing Partnership
• Teleperformance (Portugal) for Customer Service (outsourced)
• O’keeffe & Swartz (South Africa) for Sales Campaign
• DHL Express (Turkey) for Customer Service (Inhouse)
• AssisTT (Turkey) for Home/Remote Agents
• AssisTT (Turkey) for Community Spirit
• Telecontact (Russia) for Recruitment
• AssisTT (Turkey) for Contact Center Design
• Mellon (Poland) for Outbound
• Telecontact (Russia) for Incentive Schemes
• Acronis (Russia) for Small Contact Center (Inhouse)
• Mashreq (UAE) for Mid-Sized Contact Center (Inhouse)
• Teleperformance (Portugal) for Large-Sized Contact Center (Outsourced)
• Kyivstar (Ukraine) for Large-Sized Contact Center (Inhouse)
• Edmund Reddy, Call Centre Manager, Inter-Active Technologies (South Africa) for Operational Manager
• Meraj Shabbir, WFM Manager, Abdul Latif Jameel (Saudi Arabia) for WFM Professional
• Pedro Zenha, Sales Contact Center Supervisor Randstad / ZON, Randstad (Portugal) for Supervisor
• Fezeka Kubeka, Inter-Active Technologies (South Africa) for Customer Service Professional
• Tetyana Nemyrska, Adelina (Ukraine) for Sales Professional
• Roman Grysyo, Adelina (Ukraine) for Trainer
• Daniela Sokolova, Sofica Group (Bulgaria) for Quality Auditor
• Hakan Celik, Vodafone (Turkey) for Leader

Bronze Medal Winners
• Optimus (Portugal) for Technology Innovation
• PT Contact (Portugal) for Community Spirit
• Acronis Inc. (Russia) for Self Service Technology
• AssisTT (Turkey) for Help Desk
• Arvato (India) & Acronis (Russia) for Outsourcing Partnership
• Acticall (France) for Customer Service (outsourced)
• Global Bilgi LLC (Ukraine) for Sales Campaign
• CEZ (Czech Republic) for Customer Service (Inhouse)
• Sofica (Bulgaria) for Recruitment
• GoResponse (UK) for Contact Center Design
• Mellon (Bulgaria) for Outbound
• Carlsberg (Denmark) for Small Contact Center (Inhouse)
• Bank Asya (Turkey) for Mid-Sized Contact Center (Inhouse)
• AssisTT (Turkey) for Large-Sized Contact Center (Outsourced)
• AVEA (Turkey) for Large-Sized Contact Center (Inhouse)
• Christos Samaras, Application Processing Services Manager, First Data Hellas (Greece) for Operational Manager
• Jasmina Ajoodha, Supervisor, Standard Bank (South Africa) for Supervisor
• Murat Mermer, TEB (Turkey) for Customer Service Professional
• Jacob Nilsson, Carlsberg (Denmark) for Sales Professional
• Zuzana Hanelova, CEZ (Czech Republic) for Trainer
• Elena Ishchenko, Adelina (Ukraine) for Quality Auditor
• Ed Benack, Acronis (Russia) for Leader

Runners up

• National Bank of Greece (Greece) for Technology Innovation
• Adelina (Ukraine) for Sales Campaign
• Avea (Turkey) for Sales Campaign
• Optimus (Portugal) for Self Service Technology
• Reach (Palestine) for Self Service Technology
• National Bank of Greece (Greece) for Help Desk
• CPM (Spain) and HP (Spain) for Outsourcing Partnership
• Adelina (Ukraine) and MTS (Ukraine) for Outsourcing Partnership
• Carslberg (Denmark) for Customer Service (Inhouse)
• Kyivstar (Ukraine) for Customer Service (Inhouse)
• ITI Neovision (Poland) for Customer Service (Inhouse)
• TEB (Turkey) for Customer Service (Inhouse)
• Acronis (Russia) for Customer Service (Inhouse)
• Sportingbet (Ireland) for Community Spirit
• Adelina (Ukraine)for Community Spirit
• AssisTT (Turkey) for Recruitment
• PT Contact (Portugal) for Contact Center Design
• ITI Neovision (Poland) for Contact Center Design
• TEB (Turkey) for Outbound
• TEB (Turkey) for Mid-Sized Contact Center (Inhouse)
• La Caixa (Spain) for Large-Sized Contact Center (Outsourced)
• ZON (Portugal) for Large-Sized Contact Center (Outsourced)
• Telecontact (Russia(for Large-Sized Contact Center (Outsourced)
• Reach (Palestime) for Large-Sized Contact Center (Outsourced)
• Sofica (Bulgaria) for Large-Sized Contact Center (Outsourced)
• National Bank of Greece (Greece) for Large-Sized Contact Center (Inhouse)
• CEZ (Czech Republic) for Large-Sized Contact Center (Inhouse)
• ITI Neovision (Poland) for Large-Sized Contact Center (Inhouse)
• Brian Skov, Sales Development Manager, Carlsberg (Denmark) for Operational Manager
• Kseniya Kostovska, Operational Manager, Adelina Holding LLC (Ukraine) for Operational Manager
• Yolande Retief, Call Centre Manager, Inter-Active Technologies (South Africa) for Operational Manager
• Evgenia Vasilkova, Support Team Manager, Acronis Inc. (Russia) for Supervisor
• Marta Kindzerska, Telesales Supervisor, Adelina Holding LLC (Ukraine) for Supervisor
• Kilan Dwarka, Sales Manager, O'Keeffe & Swartz (South Africa) for Supervisor
• Hale Goc, Inbound Supervisor, TEB (Turkey) for Supervisor
• Rikke Kramer Immerkaer, Carlsberg (Denmark) for Customer Service Professional
• Iryna Sharosvska, Adelina (Ukraine) for Customer Service Professional
• Michelle Bailey, Carlsberg (Denmark) for Sales Professional
• Oleksander Geruk, Adelina (Ukraine) for Trainer
• Tanja Moller Larsen, Carlsberg (Denmark) for Trainer
• Jorgen Emil Holm-Hansen, Carlsberg (Denmark) for Leader

2012 Europe Middle East & Africa Medal Rankings (by medal count)
• Turkey: 7 Gold, 6 Silver, 5 Bronze (total 18)
• South Africa: 7 Gold, 3 Silver, 1 Bronze (total 11)
• Portugal: 6 Gold, 4 Silver, 2 Bronze (total 10)
• Russia: 1 Gold, 3 Silver, 3 Bronze (total 7)
• Ukraine: 3 Silver, 2 Bronze (total 5)
• Poland: 2 Gold, 1 Silver, 1 Bronze (total 4)
• UK: 2 Gold, 1 Silver, 1 Bronze (total 4)
• Greece: 1 Gold, 2 Silver, 1 Bronze (total 4)
• Saudi Arabia: 2 Gold; 1 Silver (total 3)
• Bulgaria: 1 Silver, 2 Bronze (total 3)
• France: 1 Gold, 1 Bronze (total 2)
• Czech Republic: 2 Bronze (total 2)
• Denmark: 2 Bronze (total 2)
• UAE: 1 Silver (total 1)

Today's Tip of the Day - Environmental Considerations

Read today's tip or listen to it on podcast.

Published: Sunday, July 1, 2012

Printer Friendly Version Printer friendly version

2023 Buyers Guide Recording

Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.


Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

MiaRec, Inc.

MiaRec Call Recording
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Customer & Workforce Engagement Platform.. MiaRec Call Recording seamlessly integrates with MiaRec Agent Evaluation & Scoring, Live Monitoring, Voice Analytics, Screen Capture, and Advanced Reporting to provide a comprehensive solution you can trust.


Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

Nuxiba Technologies

Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!


Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

PCS Software

Call recording solution fully integrate to all main pbx solutions.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.

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