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Article : 2012 Best in Europe, Middle East & Africa Celebrate With A-list Stars at Amazing Gala

2012 Best in Europe, Middle East & Africa Celebrate With A-list Stars at Amazing Gala

Delegates from all over Europe, Middle East & Africa met, networked and partied with A-list celebs of present and past at the annual 2012 Top Ranking Performers Gala Dinner which this year was held at Madame Tussauds in London

.

The Queen and Royal Family Welcomed the ContactCenterWorld Team! (access all photos at this link https://www.contactcenterworld.com/gallery.aspx?id=5c0340a0-cdbe-45a8-9cc3-968045a5ce20)

The dinner was held to allow those who are the elite in the industry to network and have some fun after 4 days of best practice conference sessions where everyone from front line professionals up to leaders shared what they do and how they run their contact center.

 

Many of the World’s biggest brands were represented and delegates from Russia, UK, Ireland, Turkey, Portugal, Spain, Ukraine, Poland, Bulgaria, Czech Republic, Greece, Finland, Denmark, South Africa, Australia, Indonesia, UAE, Saudi Arabia, Qatar, India and Canada.

The next best practice conference and awards takes place 9-13th July in Singapore – there are still a few tickets left! Find out more at https://www.contactcenterworld.com/conferences/?confarea=APAC


Gold Medal Winners

• Zon (Portugal) for Technology Innovation
• Turkcell Global Bilgi (Turkey) for Self Service Technology
• Acronis Inc. (Russia) for Help Desk
• Turkcell Global Bilgi (Turkey) and Ministry of Labour and Social Security (Turkey) for Outsourcing Partnership
• AssisTT (Turkey) for Customer Service (outsourced)
• 4LifeDirect (Poland) for Sales Campaign
• Optimus (Portugal) for Customer Service (Inhouse)
• Zon (Portugal) for Home/Remote Agents
• Zon (Portugal) for Community Spirit
• CMC (Turkey) for Recruitment
• ZON (Portugal) for Contact Center Design
• O’Keeffe & Swartz (South Africa) for Outbound
• PT Contact (Portugal) for Green Contact Center
• 4LifeDirect (Poland) for Direct Response Campaign
• Abdul Latif Jameel (Saudi Arabia) for Incentive Schemes
• GoResponse (UK) for Small Contact Center (Outsourced)
• Bank Aljazira (Saudi Arabia) for Small Contact Center (Inhouse)
• DHL Express (Turkey) for Mid-Sized Contact Center (Inhouse)
• Acticall (France) for Large-Sized Contact Center (Outsourced)
• Vodafone (Turkey) for Large-Sized Contact Center (Inhouse)
• Ryan Kleynhans, Contact Centre Manager, Volkswagen Group (South Africa) for Operational Manager
• Marco da Silva, IT Operating Manager, O'Keeffe & Swartz (South Africa) for IT Professional
• Vijay Vettiyamkunnath, Head: Campaign Management, O'Keeffe & Swartz (South Africa) for WFM Professional
• Dillon Pillay, Sales Manager, O'Keeffe & Swartz (South Africa) for Supervisor
• Joanne Papapetros, First Data Hellas (Greece) for Customer Service Professional
• Magama Mbele, O’keefe & Swartz (South Africa) for Sales Professional
• Begum Kocaefe, TEB (Turkey) for Trainer
• Mxolisi Dube, O’keefe & Swartz (South Africa) for Quality Auditor
• Mark Kirby, Go Response (UK) for Leader



Silver Medal Winners

• First Data Hellas (Greece) for Technology Innovation
• Vodafone (Turkey) for Self Service Technology
• First Data Hellas (Greece) for Help Desk
• Teleperformance (Portugal) and Bausch & Lomb (UK) for Outsourcing Partnership
• Teleperformance (Portugal) for Customer Service (outsourced)
• O’keeffe & Swartz (South Africa) for Sales Campaign
• DHL Express (Turkey) for Customer Service (Inhouse)
• AssisTT (Turkey) for Home/Remote Agents
• AssisTT (Turkey) for Community Spirit
• Telecontact (Russia) for Recruitment
• AssisTT (Turkey) for Contact Center Design
• Mellon (Poland) for Outbound
• Telecontact (Russia) for Incentive Schemes
• Acronis (Russia) for Small Contact Center (Inhouse)
• Mashreq (UAE) for Mid-Sized Contact Center (Inhouse)
• Teleperformance (Portugal) for Large-Sized Contact Center (Outsourced)
• Kyivstar (Ukraine) for Large-Sized Contact Center (Inhouse)
• Edmund Reddy, Call Centre Manager, Inter-Active Technologies (South Africa) for Operational Manager
• Meraj Shabbir, WFM Manager, Abdul Latif Jameel (Saudi Arabia) for WFM Professional
• Pedro Zenha, Sales Contact Center Supervisor Randstad / ZON, Randstad (Portugal) for Supervisor
• Fezeka Kubeka, Inter-Active Technologies (South Africa) for Customer Service Professional
• Tetyana Nemyrska, Adelina (Ukraine) for Sales Professional
• Roman Grysyo, Adelina (Ukraine) for Trainer
• Daniela Sokolova, Sofica Group (Bulgaria) for Quality Auditor
• Hakan Celik, Vodafone (Turkey) for Leader

Bronze Medal Winners
• Optimus (Portugal) for Technology Innovation
• PT Contact (Portugal) for Community Spirit
• Acronis Inc. (Russia) for Self Service Technology
• AssisTT (Turkey) for Help Desk
• Arvato (India) & Acronis (Russia) for Outsourcing Partnership
• Acticall (France) for Customer Service (outsourced)
• Global Bilgi LLC (Ukraine) for Sales Campaign
• CEZ (Czech Republic) for Customer Service (Inhouse)
• Sofica (Bulgaria) for Recruitment
• GoResponse (UK) for Contact Center Design
• Mellon (Bulgaria) for Outbound
• Carlsberg (Denmark) for Small Contact Center (Inhouse)
• Bank Asya (Turkey) for Mid-Sized Contact Center (Inhouse)
• AssisTT (Turkey) for Large-Sized Contact Center (Outsourced)
• AVEA (Turkey) for Large-Sized Contact Center (Inhouse)
• Christos Samaras, Application Processing Services Manager, First Data Hellas (Greece) for Operational Manager
• Jasmina Ajoodha, Supervisor, Standard Bank (South Africa) for Supervisor
• Murat Mermer, TEB (Turkey) for Customer Service Professional
• Jacob Nilsson, Carlsberg (Denmark) for Sales Professional
• Zuzana Hanelova, CEZ (Czech Republic) for Trainer
• Elena Ishchenko, Adelina (Ukraine) for Quality Auditor
• Ed Benack, Acronis (Russia) for Leader


Runners up

• National Bank of Greece (Greece) for Technology Innovation
• Adelina (Ukraine) for Sales Campaign
• Avea (Turkey) for Sales Campaign
• Optimus (Portugal) for Self Service Technology
• Reach (Palestine) for Self Service Technology
• National Bank of Greece (Greece) for Help Desk
• CPM (Spain) and HP (Spain) for Outsourcing Partnership
• Adelina (Ukraine) and MTS (Ukraine) for Outsourcing Partnership
• Carslberg (Denmark) for Customer Service (Inhouse)
• Kyivstar (Ukraine) for Customer Service (Inhouse)
• ITI Neovision (Poland) for Customer Service (Inhouse)
• TEB (Turkey) for Customer Service (Inhouse)
• Acronis (Russia) for Customer Service (Inhouse)
• Sportingbet (Ireland) for Community Spirit
• Adelina (Ukraine)for Community Spirit
• AssisTT (Turkey) for Recruitment
• PT Contact (Portugal) for Contact Center Design
• ITI Neovision (Poland) for Contact Center Design
• TEB (Turkey) for Outbound
• TEB (Turkey) for Mid-Sized Contact Center (Inhouse)
• La Caixa (Spain) for Large-Sized Contact Center (Outsourced)
• ZON (Portugal) for Large-Sized Contact Center (Outsourced)
• Telecontact (Russia(for Large-Sized Contact Center (Outsourced)
• Reach (Palestime) for Large-Sized Contact Center (Outsourced)
• Sofica (Bulgaria) for Large-Sized Contact Center (Outsourced)
• National Bank of Greece (Greece) for Large-Sized Contact Center (Inhouse)
• CEZ (Czech Republic) for Large-Sized Contact Center (Inhouse)
• ITI Neovision (Poland) for Large-Sized Contact Center (Inhouse)
• Brian Skov, Sales Development Manager, Carlsberg (Denmark) for Operational Manager
• Kseniya Kostovska, Operational Manager, Adelina Holding LLC (Ukraine) for Operational Manager
• Yolande Retief, Call Centre Manager, Inter-Active Technologies (South Africa) for Operational Manager
• Evgenia Vasilkova, Support Team Manager, Acronis Inc. (Russia) for Supervisor
• Marta Kindzerska, Telesales Supervisor, Adelina Holding LLC (Ukraine) for Supervisor
• Kilan Dwarka, Sales Manager, O'Keeffe & Swartz (South Africa) for Supervisor
• Hale Goc, Inbound Supervisor, TEB (Turkey) for Supervisor
• Rikke Kramer Immerkaer, Carlsberg (Denmark) for Customer Service Professional
• Iryna Sharosvska, Adelina (Ukraine) for Customer Service Professional
• Michelle Bailey, Carlsberg (Denmark) for Sales Professional
• Oleksander Geruk, Adelina (Ukraine) for Trainer
• Tanja Moller Larsen, Carlsberg (Denmark) for Trainer
• Jorgen Emil Holm-Hansen, Carlsberg (Denmark) for Leader


2012 Europe Middle East & Africa Medal Rankings (by medal count)
• Turkey: 7 Gold, 6 Silver, 5 Bronze (total 18)
• South Africa: 7 Gold, 3 Silver, 1 Bronze (total 11)
• Portugal: 6 Gold, 4 Silver, 2 Bronze (total 10)
• Russia: 1 Gold, 3 Silver, 3 Bronze (total 7)
• Ukraine: 3 Silver, 2 Bronze (total 5)
• Poland: 2 Gold, 1 Silver, 1 Bronze (total 4)
• UK: 2 Gold, 1 Silver, 1 Bronze (total 4)
• Greece: 1 Gold, 2 Silver, 1 Bronze (total 4)
• Saudi Arabia: 2 Gold; 1 Silver (total 3)
• Bulgaria: 1 Silver, 2 Bronze (total 3)
• France: 1 Gold, 1 Bronze (total 2)
• Czech Republic: 2 Bronze (total 2)
• Denmark: 2 Bronze (total 2)
• UAE: 1 Silver (total 1)

Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Sunday, July 1, 2012

Printer Friendly Version Printer friendly version

2024 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

4.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

5.) 
PRILINK

Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

6.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)

7.) 
The Primas Group

Primas CX
Primas CX is a CTI-based contact center enhancement suite that takes your contact center software to the next level.
It provides a set of tools that every contact center needs, over and above their vendor features.

*Advanced Call Back in Queue & SMS in Queue
*Agent Screen Pop
*Chatbot Automation
*Welcome Back Greeting
*Post Contact Survey
*Dropped Call Reconnect
*Digital Front Door & Many more

As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry.


 

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