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Article : 2012 Best in Europe, Middle East & Africa Celebrate With A-list Stars at Amazing Gala

2012 Best in Europe, Middle East & Africa Celebrate With A-list Stars at Amazing Gala

Delegates from all over Europe, Middle East & Africa met, networked and partied with A-list celebs of present and past at the annual 2012 Top Ranking Performers Gala Dinner which this year was held at Madame Tussauds in London


The Queen and Royal Family Welcomed the ContactCenterWorld Team! (access all photos at this link

The dinner was held to allow those who are the elite in the industry to network and have some fun after 4 days of best practice conference sessions where everyone from front line professionals up to leaders shared what they do and how they run their contact center.


Many of the World’s biggest brands were represented and delegates from Russia, UK, Ireland, Turkey, Portugal, Spain, Ukraine, Poland, Bulgaria, Czech Republic, Greece, Finland, Denmark, South Africa, Australia, Indonesia, UAE, Saudi Arabia, Qatar, India and Canada.

The next best practice conference and awards takes place 9-13th July in Singapore – there are still a few tickets left! Find out more at

Gold Medal Winners

• Zon (Portugal) for Technology Innovation
• Turkcell Global Bilgi (Turkey) for Self Service Technology
• Acronis Inc. (Russia) for Help Desk
• Turkcell Global Bilgi (Turkey) and Ministry of Labour and Social Security (Turkey) for Outsourcing Partnership
• AssisTT (Turkey) for Customer Service (outsourced)
• 4LifeDirect (Poland) for Sales Campaign
• Optimus (Portugal) for Customer Service (Inhouse)
• Zon (Portugal) for Home/Remote Agents
• Zon (Portugal) for Community Spirit
• CMC (Turkey) for Recruitment
• ZON (Portugal) for Contact Center Design
• O’Keeffe & Swartz (South Africa) for Outbound
• PT Contact (Portugal) for Green Contact Center
• 4LifeDirect (Poland) for Direct Response Campaign
• Abdul Latif Jameel (Saudi Arabia) for Incentive Schemes
• GoResponse (UK) for Small Contact Center (Outsourced)
• Bank Aljazira (Saudi Arabia) for Small Contact Center (Inhouse)
• DHL Express (Turkey) for Mid-Sized Contact Center (Inhouse)
• Acticall (France) for Large-Sized Contact Center (Outsourced)
• Vodafone (Turkey) for Large-Sized Contact Center (Inhouse)
• Ryan Kleynhans, Contact Centre Manager, Volkswagen Group (South Africa) for Operational Manager
• Marco da Silva, IT Operating Manager, O'Keeffe & Swartz (South Africa) for IT Professional
• Vijay Vettiyamkunnath, Head: Campaign Management, O'Keeffe & Swartz (South Africa) for WFM Professional
• Dillon Pillay, Sales Manager, O'Keeffe & Swartz (South Africa) for Supervisor
• Joanne Papapetros, First Data Hellas (Greece) for Customer Service Professional
• Magama Mbele, O’keefe & Swartz (South Africa) for Sales Professional
• Begum Kocaefe, TEB (Turkey) for Trainer
• Mxolisi Dube, O’keefe & Swartz (South Africa) for Quality Auditor
• Mark Kirby, Go Response (UK) for Leader

Silver Medal Winners

• First Data Hellas (Greece) for Technology Innovation
• Vodafone (Turkey) for Self Service Technology
• First Data Hellas (Greece) for Help Desk
• Teleperformance (Portugal) and Bausch & Lomb (UK) for Outsourcing Partnership
• Teleperformance (Portugal) for Customer Service (outsourced)
• O’keeffe & Swartz (South Africa) for Sales Campaign
• DHL Express (Turkey) for Customer Service (Inhouse)
• AssisTT (Turkey) for Home/Remote Agents
• AssisTT (Turkey) for Community Spirit
• Telecontact (Russia) for Recruitment
• AssisTT (Turkey) for Contact Center Design
• Mellon (Poland) for Outbound
• Telecontact (Russia) for Incentive Schemes
• Acronis (Russia) for Small Contact Center (Inhouse)
• Mashreq (UAE) for Mid-Sized Contact Center (Inhouse)
• Teleperformance (Portugal) for Large-Sized Contact Center (Outsourced)
• Kyivstar (Ukraine) for Large-Sized Contact Center (Inhouse)
• Edmund Reddy, Call Centre Manager, Inter-Active Technologies (South Africa) for Operational Manager
• Meraj Shabbir, WFM Manager, Abdul Latif Jameel (Saudi Arabia) for WFM Professional
• Pedro Zenha, Sales Contact Center Supervisor Randstad / ZON, Randstad (Portugal) for Supervisor
• Fezeka Kubeka, Inter-Active Technologies (South Africa) for Customer Service Professional
• Tetyana Nemyrska, Adelina (Ukraine) for Sales Professional
• Roman Grysyo, Adelina (Ukraine) for Trainer
• Daniela Sokolova, Sofica Group (Bulgaria) for Quality Auditor
• Hakan Celik, Vodafone (Turkey) for Leader

Bronze Medal Winners
• Optimus (Portugal) for Technology Innovation
• PT Contact (Portugal) for Community Spirit
• Acronis Inc. (Russia) for Self Service Technology
• AssisTT (Turkey) for Help Desk
• Arvato (India) & Acronis (Russia) for Outsourcing Partnership
• Acticall (France) for Customer Service (outsourced)
• Global Bilgi LLC (Ukraine) for Sales Campaign
• CEZ (Czech Republic) for Customer Service (Inhouse)
• Sofica (Bulgaria) for Recruitment
• GoResponse (UK) for Contact Center Design
• Mellon (Bulgaria) for Outbound
• Carlsberg (Denmark) for Small Contact Center (Inhouse)
• Bank Asya (Turkey) for Mid-Sized Contact Center (Inhouse)
• AssisTT (Turkey) for Large-Sized Contact Center (Outsourced)
• AVEA (Turkey) for Large-Sized Contact Center (Inhouse)
• Christos Samaras, Application Processing Services Manager, First Data Hellas (Greece) for Operational Manager
• Jasmina Ajoodha, Supervisor, Standard Bank (South Africa) for Supervisor
• Murat Mermer, TEB (Turkey) for Customer Service Professional
• Jacob Nilsson, Carlsberg (Denmark) for Sales Professional
• Zuzana Hanelova, CEZ (Czech Republic) for Trainer
• Elena Ishchenko, Adelina (Ukraine) for Quality Auditor
• Ed Benack, Acronis (Russia) for Leader

Runners up

• National Bank of Greece (Greece) for Technology Innovation
• Adelina (Ukraine) for Sales Campaign
• Avea (Turkey) for Sales Campaign
• Optimus (Portugal) for Self Service Technology
• Reach (Palestine) for Self Service Technology
• National Bank of Greece (Greece) for Help Desk
• CPM (Spain) and HP (Spain) for Outsourcing Partnership
• Adelina (Ukraine) and MTS (Ukraine) for Outsourcing Partnership
• Carslberg (Denmark) for Customer Service (Inhouse)
• Kyivstar (Ukraine) for Customer Service (Inhouse)
• ITI Neovision (Poland) for Customer Service (Inhouse)
• TEB (Turkey) for Customer Service (Inhouse)
• Acronis (Russia) for Customer Service (Inhouse)
• Sportingbet (Ireland) for Community Spirit
• Adelina (Ukraine)for Community Spirit
• AssisTT (Turkey) for Recruitment
• PT Contact (Portugal) for Contact Center Design
• ITI Neovision (Poland) for Contact Center Design
• TEB (Turkey) for Outbound
• TEB (Turkey) for Mid-Sized Contact Center (Inhouse)
• La Caixa (Spain) for Large-Sized Contact Center (Outsourced)
• ZON (Portugal) for Large-Sized Contact Center (Outsourced)
• Telecontact (Russia(for Large-Sized Contact Center (Outsourced)
• Reach (Palestime) for Large-Sized Contact Center (Outsourced)
• Sofica (Bulgaria) for Large-Sized Contact Center (Outsourced)
• National Bank of Greece (Greece) for Large-Sized Contact Center (Inhouse)
• CEZ (Czech Republic) for Large-Sized Contact Center (Inhouse)
• ITI Neovision (Poland) for Large-Sized Contact Center (Inhouse)
• Brian Skov, Sales Development Manager, Carlsberg (Denmark) for Operational Manager
• Kseniya Kostovska, Operational Manager, Adelina Holding LLC (Ukraine) for Operational Manager
• Yolande Retief, Call Centre Manager, Inter-Active Technologies (South Africa) for Operational Manager
• Evgenia Vasilkova, Support Team Manager, Acronis Inc. (Russia) for Supervisor
• Marta Kindzerska, Telesales Supervisor, Adelina Holding LLC (Ukraine) for Supervisor
• Kilan Dwarka, Sales Manager, O'Keeffe & Swartz (South Africa) for Supervisor
• Hale Goc, Inbound Supervisor, TEB (Turkey) for Supervisor
• Rikke Kramer Immerkaer, Carlsberg (Denmark) for Customer Service Professional
• Iryna Sharosvska, Adelina (Ukraine) for Customer Service Professional
• Michelle Bailey, Carlsberg (Denmark) for Sales Professional
• Oleksander Geruk, Adelina (Ukraine) for Trainer
• Tanja Moller Larsen, Carlsberg (Denmark) for Trainer
• Jorgen Emil Holm-Hansen, Carlsberg (Denmark) for Leader

2012 Europe Middle East & Africa Medal Rankings (by medal count)
• Turkey: 7 Gold, 6 Silver, 5 Bronze (total 18)
• South Africa: 7 Gold, 3 Silver, 1 Bronze (total 11)
• Portugal: 6 Gold, 4 Silver, 2 Bronze (total 10)
• Russia: 1 Gold, 3 Silver, 3 Bronze (total 7)
• Ukraine: 3 Silver, 2 Bronze (total 5)
• Poland: 2 Gold, 1 Silver, 1 Bronze (total 4)
• UK: 2 Gold, 1 Silver, 1 Bronze (total 4)
• Greece: 1 Gold, 2 Silver, 1 Bronze (total 4)
• Saudi Arabia: 2 Gold; 1 Silver (total 3)
• Bulgaria: 1 Silver, 2 Bronze (total 3)
• France: 1 Gold, 1 Bronze (total 2)
• Czech Republic: 2 Bronze (total 2)
• Denmark: 2 Bronze (total 2)
• UAE: 1 Silver (total 1)

Today's Tip of the Day - Speech Recognition

Read today's tip or listen to it on podcast.

Published: Sunday, July 1, 2012

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