Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Article : 2012 Top Ranking Performers Conference - Never Been? Read What Delegates Said!

Interested in best practices? Consider attending a ContactCenterWorld event - for the next upcoming event go to www.ContactCenterWorld.com/conferences

If you had to write a paragraph to summarise the conference for someone who has never attended, what would you write?

Rajesh Chabbra
Sales Director & Global Business Development Leader
Acronis
India

"Great place for networking with Industry professionals."

About Acronis

Acronis is a provider of easy-to-use backup, recovery and security solutions for physical, virtual and cloud environments. Its patented disk imaging technology enables corporations, SMBs and consumers... (read more)
 
Nil Keskin Keles
Customer Interface Director
DHL Express Turkey
Turkey

"If you really wanna go for an international environment and hear waht the world is doing on contact center, you should definetely attend CCW Top Ranking Performers organisation."

About DHL Express Turkey

DHL is the global market leader in the logistics industry. DHL commits its expertise in international parcel, express, air and ocean freight, road and rail transportation, contract logistics and inter... (read more)
 
Anastasia Makovets
Research Analyst
Telecontact
Russia

""Contact Center World Award" is highly regarded and organized in a professional way, we know our participation is a great window to expose our work. We learn something everyday and improve the system with new concepts. The conference is a great way to learn best practices in a limited period. By participating in the last year awards, we started creating a positive company image in the world marketplace. The process need to be persisted. Success in the awards is always good to have. It brings recognition and the important thing is that awards are the result of the work. This will be an essential part to motivate our employees break and exceed the expectations. Never rest satisfied. Good enough is not even good!"

About Telecontact

Telecontact - is an outsourcing contact center. Telecontact started it's operations in 1999 among first outsourcing call centers in Russia. Now the company operates a distributed contact center sys... (read more)
 
....NOTE - content continues below this message

DON'T MISS THIS!

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW
Abilio Puente
Head of Customer Care
CaixaBank
Spain

"It is great to have the opportunity to share experiencies and best practices with the leading companies of the contact Center marketplace"

About CaixaBank

We provide banking support for internal customers and the end users. We manage over 3M contacts per/y. Our main end-user services are: Internet banking help desk , ATM assistance and bank cards suppor... (read more)
 
Murat Aras
Senior Management Consultant
Mannagenn
Turkey

"2012 Best in EMEA Conference is a fine collection of best practices and networking opportunities that every contact center with a global vision must attend."

About Mannagenn

MANNAGENN is giving assistance to its corporate clients to solve managerial problems of professional business with engineering practices since 2006. We are reinterpreting management - a social science... (read more)
 
Akin Akalin
Business Development Director
Turkcell Global Bilgi
Turkey

"great networking opportunites. Chance to see best practices. A platform helps you think about your company's future."

 
Marta Kindzerska
Telesales Supervisor
Adelina Holding LLC
Ukraine

"I would like to wish for everyone not to miss a chance to attend such event.It is a great experience, a lot of opportunities, new friends and a lot of new usefull information to work with:) It is a great chance to share with other people from different countries all over the world your experience, youre ideas and youre success."

About Adelina Holding LLC

Adelina Call Center was established in July 2004 in Ukraine to help our customers to gain and retain clients using modern marketing & communication technologies, providing professional outsourcing cal... (read more)
 
Isabelle Bussel
EVP, International Development
SITEL France
France

"If you want to get an overview of the best operational practices to deploy in your contact center, this is the place to go!"

About SITEL France

As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a provider in outsourced customer care innovation. With over 28 years of industry expe... (read more)
 
Joanne Papapetros
Customer Service agent
Fiserv
Greece

"This conference brings together professionals from contact centers around the world and affords attendees the opportunity to be exposed to innovative business practices that serve to improve our individual performance in our native countries, as well as enhance the industry as a whole."

About Fiserv

Fiserv is a provider of technology solutions to the financial world, including banks, credit unions, securities processing organizations, insurance companies.
 
Ryan Kleynhans
Manager: Business Development
Volkswagen Group South Africa
South Africa

"The Contact Centre World conferences is an ideal benchmarking opportunity for contact centres wanting to learn from the best in the worldwide industry. No matter what contact centre discipline you specialise in, these conferences bring together the best players from accross the globe to share their ideas in a content packed conference. There are no sales pitches from vendors, just loads of practical best practice tips from several organisations accross the world. In addition the conference presents an excellent platform to network with fellow conference attendees in an environment where everybody wants to learn from one another."

About Volkswagen Group South Africa

Volkswagen Group South Africa is a wholly owned subsidiary of Volkswagen Group AG and employs in excess of 5000 people. The Volkswagen Group comprises eleven brands: Volkswagen, Audi, Bentley, Bugatti... (read more)
 
Yolande Terblanche
Call Centre Manager
Altron
South Africa

"This event was the highlight of my career. It was very professionaly planned and a great opportunity to share and learn from each other."

About Altron

Altron People Solutions is a provider of Digital Business Transformation Solutions, with a wealth of experience and offerings to assist and guide organisations on their digital journey. Founded in... (read more)
 
Sandra Matos
Head of Operations
SIBS
Portugal

"It's the best conference to personal and profissional development - learning from the best and how they run their companies and contact center is priceless!"

 
Burak Fakioglu
Account Manager
AssisTT
Turkey

"Definitely a must attend event. Money back guarantee. You will not regret it."

About AssisTT

Established in November 2007 as a wholly-owned subsidiary of Türk Telekom, AssisTT offers multi-channel customer experience solutions for sales & marketing, face-to-face services, social media managem... (read more)
 
Tunca Meric
Head of Marketing and Business Development
Desmer Güvenlik
Turkey

"CCW event is one of the most extraordinary evet among the similars. Lots od experience sharing, networking opportunities. Come and learn from all over the world."

About Desmer Güvenlik

Desmer was established in 2004 as a subsidiary of Metis Holding. Desmer broadened its services network in 2008 and have been providing value added call center services. Desmer employs more than 150... (read more)
 
Edmund Reddy
Operations Manager
Altron
South Africa

"The conference was an absolute blast, from networking, sharing best practices and not forgetting the awesome events planned. The venue and staff are very well organised and for anyone in the contact centre industry, you will most certainly take something back to your call centre that will make a difference."

About Altron

Altron People Solutions is a provider of Digital Business Transformation Solutions, with a wealth of experience and offerings to assist and guide organisations on their digital journey. Founded in... (read more)
 
Michelle Patricia Bailey
Internal Sales Agent
Carlsberg
Denmark

"Great experience and knowledge to take home and use on a daily basses"

 
Khaled Ramadan
Consulting Leader
3D Vision Consulting
Saudi Arabia

"An excellent learning and networking even where you get the opportunity to learn, network and share experiences with the best in the Contact Center industry."

 
Mxolisi Dube
Quality Assurance Manager
O'Keeffe & Swartz Consultants
South Africa

"The conference was a life changing experience for me, the best of the best shared unreservedly their best parctice tips that have made them world leaders. We celebrated our abilities like never before. We partied, made friends and emerged more informed."

About O'Keeffe & Swartz Consultants

O'Keeffe & Swartz is serious about sales! O'Keeffe & Swartz specialize in the sale of simple insurance products to affinity lists. We have a history of outstanding sales performance in our chosen fiel... (read more)
 

Today's Tip of the Day - Understand The Team

Read today's tip or listen to it on podcast.

Published: Monday, July 23, 2012

Printer Friendly Version Printer friendly version

2022 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Aculab

VoiSentry
VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.

3.) Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

4.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

5.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

6.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

7.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

8.) 
Medallia

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

9.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

10.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

About us - in 60 seconds!

Submit Event

Upcoming Events

17th Annual NEXT GENERATION BEST PRACTICES CX & CC Conference & Expo aimed at those who operate in North and South Americas, Europe, Middle East & Africa, Asia Pacific will help you with award-winning strategies and tactics from the best in the regio... Read More...
 2146 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =