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Article : 2012 Top Ranking Performers Conference - Never Been? Read What Delegates Said!

Interested in best practices? Consider attending a ContactCenterWorld event - for the next upcoming event go to

If you had to write a paragraph to summarise the conference for someone who has never attended, what would you write?

Rajesh Chabbra
Account Manager

"Great place for networking with Industry professionals."

About Bertelsmann

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the m... (read more)
Nil Keskin Keles
Customer Interface Director
DHL Express Turkey

"If you really wanna go for an international environment and hear waht the world is doing on contact center, you should definetely attend CCW Top Ranking Performers organisation."

About DHL Express Turkey

DHL is the global market leader in the logistics industry. DHL commits its expertise in international parcel, express, air and ocean freight, road and rail transportation, contract logistics and inter... (read more)
Anastasia Makovets
Research Analyst

""Contact Center World Award" is highly regarded and organized in a professional way, we know our participation is a great window to expose our work. We learn something everyday and improve the system with new concepts. The conference is a great way to learn best practices in a limited period. By participating in the last year awards, we started creating a positive company image in the world marketplace. The process need to be persisted. Success in the awards is always good to have. It brings recognition and the important thing is that awards are the result of the work. This will be an essential part to motivate our employees break and exceed the expectations. Never rest satisfied. Good enough is not even good!"

About Telecontact

Telecontact - is an outsourcing contact center. Telecontact started it's operations in 1999 among first outsourcing call centers in Russia. Now the company operates a distributed contact center sys... (read more)
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We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!


Abilio Puente
Head of Customer Care

"It is great to have the opportunity to share experiencies and best practices with the leading companies of the contact Center marketplace"

About CaixaBank

We provide banking support for internal customers and the end users. We manage over 3M contacts per/y. Our main end-user services are: Internet banking help desk , ATM assistance and bank cards suppor... (read more)
Murat Aras
Senior Management Consultant

"2012 Best in EMEA Conference is a fine collection of best practices and networking opportunities that every contact center with a global vision must attend."

About Mannagenn

MANNAGENN is giving assistance to its corporate clients to solve managerial problems of professional business with engineering practices since 2006. We are reinterpreting management - a social science... (read more)
Akin Akalin
Business Development Director
Turkcell Global Bilgi

"great networking opportunites. Chance to see best practices. A platform helps you think about your company's future."

Marta Kindzerska
Telesales Supervisor
Adelina Holding LLC

"I would like to wish for everyone not to miss a chance to attend such event.It is a great experience, a lot of opportunities, new friends and a lot of new usefull information to work with:) It is a great chance to share with other people from different countries all over the world your experience, youre ideas and youre success."

About Adelina Holding LLC

Adelina Call Center was established in July 2004 in Ukraine to help our customers to gain and retain clients using modern marketing & communication technologies, providing professional outsourcing cal... (read more)
Isabelle Bussel
EVP, International Development
SITEL France

"If you want to get an overview of the best operational practices to deploy in your contact center, this is the place to go!"

About SITEL France

As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a provider in outsourced customer care innovation. With over 28 years of industry expe... (read more)
Joanne Papapetros
Customer Service agent

"This conference brings together professionals from contact centers around the world and affords attendees the opportunity to be exposed to innovative business practices that serve to improve our individual performance in our native countries, as well as enhance the industry as a whole."

About Fiserv

Fiserv is a provider of technology solutions to the financial world, including banks, credit unions, securities processing organizations, insurance companies.
Ryan Kleynhans
Manager: Business Development
Volkswagen Group South Africa
South Africa

"The Contact Centre World conferences is an ideal benchmarking opportunity for contact centres wanting to learn from the best in the worldwide industry. No matter what contact centre discipline you specialise in, these conferences bring together the best players from accross the globe to share their ideas in a content packed conference. There are no sales pitches from vendors, just loads of practical best practice tips from several organisations accross the world. In addition the conference presents an excellent platform to network with fellow conference attendees in an environment where everybody wants to learn from one another."

About Volkswagen Group South Africa

Volkswagen Group South Africa is a wholly owned subsidiary of Volkswagen Group AG and employs in excess of 5000 people. The Volkswagen Group comprises eleven brands: Volkswagen, Audi, Bentley, Bugatti... (read more)
Yolande Terblanche
Call Centre Manager
South Africa

"This event was the highlight of my career. It was very professionaly planned and a great opportunity to share and learn from each other."

About Altron

Altron People Solutions is a provider of Digital Business Transformation Solutions, with a wealth of experience and offerings to assist and guide organisations on their digital journey. Founded in... (read more)
Sandra Matos
Head of Operations

"It's the best conference to personal and profissional development - learning from the best and how they run their companies and contact center is priceless!"

Burak Fakioglu
Account Manager

"Definitely a must attend event. Money back guarantee. You will not regret it."

About AssisTT

AssisTT, serving in 24 cities throughout Turkey with approximately 15 thousand employees, is a customer contact point. It also serves as a strategic companion to many public organizations and private... (read more)
Tunca Meric
Head of Marketing and Business Development
Desmer Güvenlik

"CCW event is one of the most extraordinary evet among the similars. Lots od experience sharing, networking opportunities. Come and learn from all over the world."

About Desmer Güvenlik

Desmer was established in 2004 as a subsidiary of Metis Holding. Desmer broadened its services network in 2008 and have been providing value added call center services. Desmer employs more than 150... (read more)
Edmund Reddy
Operations Manager
South Africa

"The conference was an absolute blast, from networking, sharing best practices and not forgetting the awesome events planned. The venue and staff are very well organised and for anyone in the contact centre industry, you will most certainly take something back to your call centre that will make a difference."

About Altron

Altron People Solutions is a provider of Digital Business Transformation Solutions, with a wealth of experience and offerings to assist and guide organisations on their digital journey. Founded in... (read more)
Michelle Patricia Bailey
Internal Sales Agent

"Great experience and knowledge to take home and use on a daily basses"

About Carlsberg

Khaled Ramadan
Consulting Leader
3D Vision Consulting
Saudi Arabia

"An excellent learning and networking even where you get the opportunity to learn, network and share experiences with the best in the Contact Center industry."

Mxolisi Dube
Quality Assurance Manager
O'Keeffe & Swartz Consultants
South Africa

"The conference was a life changing experience for me, the best of the best shared unreservedly their best parctice tips that have made them world leaders. We celebrated our abilities like never before. We partied, made friends and emerged more informed."

About O'Keeffe & Swartz Consultants

O'Keeffe & Swartz is serious about sales! O'Keeffe & Swartz specialize in the sale of simple insurance products to affinity lists. We have a history of outstanding sales performance in our chosen fiel... (read more)

Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Monday, July 23, 2012

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