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Article : 2013 Best in the Contact Center World Announced!

Best in the World announced at 2013 Top Ranking Performers in the Contact Center World Gala Awards Dinner at Hard Rock Live on the Las Vegas strip.

In a packed concert room, the best contact center professionals from around the World waited with excitement as the awards, which many now refer to as the ‘Olympics’ of the Contact Center World were announced and winners from around the World were presented with medals and awards.

The event featured great entertainment from the Party Rockers and everyone participated in a fun Harlem Shake which will be published shortly.

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the 2023 '18th annual' Global Top Ranking Performer Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

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Content continues ….

In announcing the winners, Raj Wadhwani, President of ContactCenterWorld.com added "over 1500 entries were received and the winners tonight competed and had to win several levels before even reaching these awards. Everyone was amazing and the standards are higher than last year and ideas presented at the conference were stellar."

The Gold Medals Winners and ranked undisputed #1 in the World for the following award categories:

Best Community Spirit - PT. Bank Central Asia, TBK, Indonesia
Best Contact Center Large (Inhouse) - Telstra Corporation, Australia
Best Contact Center Large (Outsourced) - Competence Call Center Dresden, Germany
Best Contact Center Mega (Inhouse) - Westpac Group (Australia)
Best Contact Center Mega (Outsourced) - Teleperformance Portugal
Best Contact Center Medium (Inhouse) - Volkswagen South Africa, South Africa
Best Contact Center Medium (Outsourced) - HGS, United Kingdom
Best Contact Center Small (inhouse) - Bank Aljazira, Saudi Arabia
Best Contact Center Design Award - Telstra Corporation, Australia
Best Contact Center Executive / Director - Cut Noosy, PT. XL Axiata Tbk, Indonesia
Best Contact Center Operational Manager - Becquini Akbar, PT. XL Axiata Tbk, Indonesia
Best Contact Center Sales Professional - Muhammad Subair, PT. Bank Central Asia, TBK, Indonesia
Best Contact Center Supervisor - Tania Zamotaeva, Adelina Holding LLC, Russia
Best Contact Center Support Professional – HR, Sandi Johnson, Volkswagen South Africa
South Africa
Best Contact Center Support Professional – IT - Juan Almer, PT. XL Axiata Tbk, Indonesia
Best Contact Center Support Professional - Workforce Planning - Andrey Denisevich
Telecontact Ltd., Russia
Best Contact Center Trainer - Divinia Fernandes Esch, Savant People Development, South Africa
Best Customer Loyalty Program - PT. Bank Central Asia, TBK, Indonesia
Best Customer Service Professional - Preston Little, MassMutual, United States
Best Direct Response Campaign - PT. Bank Central Asia, TBK, Indonesia
Best Help Desk - Softline Pastel, South Africa
Best Home / Remote Agent Program - iiNet, Australia
Best In Customer Service (Outsourced) - Teleperformance Portugal
Best In Customer Service Large (Inhouse) - Optimus, Portugal
Best In Customer Service Medium (Inhouse) - La Caixa, Spain
Best In Customer Service Small (Inhouse) - Bank Aljazira, Saudi Arabia
Best Incentive Scheme - Westpac Group (Australia)
Best Outbound Campaign - Teleperformance Portugal, Portugal
Best Outsourcing Partnership - Direct Alliance & SYKES Enterprises,
Australia
Best Recruitment Campaign - PT. XL Axiata Tbk, Indonesia
Best Sales Campaign - ZON, Portugal
Best Technology Innovation - Internal Solution Large - Bank of New Zealand, New Zealand
Best Technology Innovation - Internal Solution Mega - SingTel Optus PTY LTD, Australia
Best Technology Innovation - Internal Solution Medium - NTUC Income Insurance Co-Operative Limited, Singapore
Best Technology Innovation - Internal Solution Small - PT Astra Honda Motor, Indonesia
Best use of Self-service Technology - OI, Brazil
Best use of Social Media in the Contact Center - SingTel Optus PTY LTD, Australia
Green Contact Center - Bank Mandiri, Indonesia
Best Quality Auditor - Yunan Purwandari, PT Telekomunikasi Indonesia, Indonesia

For a full list of winners abd runners up visit this web page https://www.contactcenterworld.com/worldawards/award-rankings.aspx?id=162C8BCC-BDC1-4199-9F55-434235118B78

Interested in Industry Awards? Participate in prestigious awards from ContactCenterWorld:
- awards for contact centers and the people who work in them www.ContactCenterWorld.com/worldawards
- awards for industry vendors https://www.contactcenterworld.com/vendor-ranking-register.aspx
- annual industry champions award https://www.contactcenterworld.com/worldawards/industry-champion.aspx

#contactcenterworld

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Related Editorial

Published: Tuesday, November 19, 2013

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2023 Buyers Guide
Get Listed
Omnichannel

Page: 12
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
3Fiftynine

CardBoard
This real-time walldisplay is able to show every form of contact in a clear wallboard, with the necessary KPI’s per channel; like phone, chat, etc.
3.) 
Alvaria

Noble Contact Center
Truly unified omnichannel operations. Your customers have growing expectations about how and when they want to interact with you. The noble contact centre suite helps you seamlessly communicate with your customers, no matter which channel(s) they prefer. Noble helps you optimise agent activity and improve the efficiency of customer interactions with our unified omnichannel solutions. Seamlessly manage communications over a variety of voice and non-voice channels including voice, email, sms text, web chat and social media. Simultaneously manage inbound and outbound communications without having to log in and out of programs. And combine all channels on a single platform to improve contact centre efficiency and profitability.
4.) 
Call Tracking Metrics

Today’s customers aren’t always willing to pick up the phone to talk to a business, which is why an omnichannel communications strategy is essential. Because our software tracks chats, texts, and form submissions in addition to calls, we make it easy for you to interact with customers in their preferred method of communication. Take your strategy to the next level by utilizing our automated tools which can generate instant communications back to your customers as soon as they contact you.


5.) 
CCT Solutions

CCT ContactPro
ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction.

With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full me...
(read more)
6.) 
Comm100 Network Corporation

Comm100
The Comm100 omnichannel customer experience platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy.

From front-line marketing and sales to ongoing service and support, Comm100 enables great digital experiences that drive revenue without increasing costs.
7.) 
ComSys S.A.

CFront for Digital Communication Channels
CFront by Comsys is a state-of-the-art application that enriches contact centers with digital communication and collaboration capabilities. CFront is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms and connects them with all the major communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspe...
(read more)
8.) 
Consilium Software

Consilium UniVCX™
You may have seen the meme going around that captures what tipped the balance towards digital. The questionnaire asks, “who is driving your digital transformation?” After “CEO” and “chief digital officer”, the third option is “Covid-19” highlighted with a red circle. The pandemic has been tragic in the toll it has taken on the lives and health of the global population, forcing billions to stay at home. Yet, it has also been a catalyst for change in a bigger way than any event since the last world war. Who would have thought that a bank would lend a new customer a million dollars or more based on a video inspection of the mortgaged property and without any physical paperwork or face-to-face K...
(read more)
9.) 
CTCOMM

Whatsapp
Facebook
Twitter
Linkedin
Youtube
10.) 
Eckoh

Eckoh Experience Portal
Cloud-based portal that delivers Eckoh's complete Secure Payment and Customer Engagement solutions. Simply take the solutions you need today and add additional ones as you need them. All from one supplier.
11.) 
eGain Corporation

eGain
eGain omnichannel customer engagement solutions power digital transformation for leading brands.

Guided by AI, knowledge, and connected analytics, eGain’s customer engagement suite enables excellence in digital-first, omnichannel customer engagement across digital self-service, including virtual assistance, messaging, chat, social, and email, seamlessly integrated with voice.

Based on a unified platform, the solution is trusted by blue-chip brands for customer engagement at scale that is effective, efficient, and consistent, while being compliant with best practices and industry regulations.
12.) 
eGain Corporation

eGain Solve
Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. You can sell smarter, serve better, and know more.
13.) 
ethosIQ, LLC

Customer Engagement Platform
The Customer Engagment Platform (CEP) collects multichannel interaction and application data from all channels, across multiple systems, providing a single, complete data source for ethosAnalytics to access and display information in useful, usable ways. CEP provides companies with scalable and repeatable software for big data solutions.
14.) 
Eudata

Video Advisor
Directly engage customers through an effortless Video chat via your web page or mobile APP with a secure platform. Escalate from an existing chat or create a brand new video conversation, use desktop sharing and co browsing, record and track every step of the customer journey
15.) 
Fusion E-Solutions LLC

omnichannel support service, BPO services
We help businesses in their administrative and repetitive jobs as a be-fitting virtual assistant service provider. With an objective to reduce in-house burden, save time & money, and regain focus, we show flexibility in working 24/7 for clients with dynamic needs.
16.) 
Hodusoft Pvt. Ltd.

Omnichannel Contact Center Software
"HoduCC" is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features.

HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. Doesn’t matter what your business size is, HoduCC is most affordable Contact Center Software for small businesses as well.

HoduCC allows customer support teams to provide personal, productive phone...
(read more)
17.) 
ICR Evolution

ICR Evolution
We are omnichannel. We know that your clients want to be able to contact you through any channel, whether it is via telephone, social customer service (WhatsApp, Telegram, social networks), email, self-service, outbound or live chat. That is why we think about each improvement with the omnichannel experience as the main focus. ICR Evolution has been designed to exceed your customers' expectations, offer an excellent and consistent experience across all channels, increase productivity and retain talent in your company. We make it possible thanks to features such as Intelligent Contact Routing, Self-Service with Voice Recognition (IVR), Predictive Dialer, CTI, Scripting and Flow Design Tools, and Omnichannel Communications Management.
18.) 
Ivonesia Solusi Data

Sociomile
Elevate your service quality and experience a seamless and more personalized customer care solution to get a happier customer journey that transforms into loyalty.
19.) 
Lieber & Associates

Omichannel Migration Consulting Services
Lieber & Associates provides technology, management, and operations consulting services to transform departments into omnichannel contact centers. After assessing current operations, the firm delivers a roadmap for testing and implementing technology, metrics, training, and any staffing required to meet omnichannel goals. The firm also advises on programs to migrate customers to the new channels.
20.) 
MightyCall

A premier yet affordable VoIP phone system, working from home—or anywhere—has never been easier than with MightyCall, a no-hardware, no-nonsense solution for SMB.
 
Page: 12

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