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Article : 2013 Best in the Contact Center World Announced!

Best in the World announced at 2013 Top Ranking Performers in the Contact Center World Gala Awards Dinner at Hard Rock Live on the Las Vegas strip.

In a packed concert room, the best contact center professionals from around the World waited with excitement as the awards, which many now refer to as the ‘Olympics’ of the Contact Center World were announced and winners from around the World were presented with medals and awards.

The event featured great entertainment from the Party Rockers and everyone participated in a fun Harlem Shake which will be published shortly.

In announcing the winners, Raj Wadhwani, President of added "over 1500 entries were received and the winners tonight competed and had to win several levels before even reaching these awards. Everyone was amazing and the standards are higher than last year and ideas presented at the conference were stellar."

The Gold Medals Winners and ranked undisputed #1 in the World for the following award categories:

Best Community Spirit - PT. Bank Central Asia, TBK, Indonesia
Best Contact Center Large (Inhouse) - Telstra Corporation, Australia
Best Contact Center Large (Outsourced) - Competence Call Center Dresden, Germany
Best Contact Center Mega (Inhouse) - Westpac Group (Australia)
Best Contact Center Mega (Outsourced) - Teleperformance Portugal
Best Contact Center Medium (Inhouse) - Volkswagen South Africa, South Africa
Best Contact Center Medium (Outsourced) - HGS, United Kingdom
Best Contact Center Small (inhouse) - Bank Aljazira, Saudi Arabia
Best Contact Center Design Award - Telstra Corporation, Australia
Best Contact Center Executive / Director - Cut Noosy, PT. XL Axiata Tbk, Indonesia
Best Contact Center Operational Manager - Becquini Akbar, PT. XL Axiata Tbk, Indonesia
Best Contact Center Sales Professional - Muhammad Subair, PT. Bank Central Asia, TBK, Indonesia
Best Contact Center Supervisor - Tania Zamotaeva, Adelina Holding LLC, Russia
Best Contact Center Support Professional – HR, Sandi Johnson, Volkswagen South Africa
South Africa
Best Contact Center Support Professional – IT - Juan Almer, PT. XL Axiata Tbk, Indonesia
Best Contact Center Support Professional - Workforce Planning - Andrey Denisevich
Telecontact Ltd., Russia
Best Contact Center Trainer - Divinia Fernandes Esch, Savant People Development, South Africa
Best Customer Loyalty Program - PT. Bank Central Asia, TBK, Indonesia
Best Customer Service Professional - Preston Little, MassMutual, United States
Best Direct Response Campaign - PT. Bank Central Asia, TBK, Indonesia
Best Help Desk - Softline Pastel, South Africa
Best Home / Remote Agent Program - iiNet, Australia
Best In Customer Service (Outsourced) - Teleperformance Portugal
Best In Customer Service Large (Inhouse) - Optimus, Portugal
Best In Customer Service Medium (Inhouse) - La Caixa, Spain
Best In Customer Service Small (Inhouse) - Bank Aljazira, Saudi Arabia
Best Incentive Scheme - Westpac Group (Australia)
Best Outbound Campaign - Teleperformance Portugal, Portugal
Best Outsourcing Partnership - Direct Alliance & SYKES Enterprises,
Best Recruitment Campaign - PT. XL Axiata Tbk, Indonesia
Best Sales Campaign - ZON, Portugal
Best Technology Innovation - Internal Solution Large - Bank of New Zealand, New Zealand
Best Technology Innovation - Internal Solution Mega - SingTel Optus PTY LTD, Australia
Best Technology Innovation - Internal Solution Medium - NTUC Income Insurance Co-Operative Limited, Singapore
Best Technology Innovation - Internal Solution Small - PT Astra Honda Motor, Indonesia
Best use of Self-service Technology - OI, Brazil
Best use of Social Media in the Contact Center - SingTel Optus PTY LTD, Australia
Green Contact Center - Bank Mandiri, Indonesia
Best Quality Auditor - Yunan Purwandari, PT Telekomunikasi Indonesia, Indonesia

For a full list of winners abd runners up visit this web page

Interested in Industry Awards? Participate in prestigious awards from ContactCenterWorld:
- awards for contact centers and the people who work in them
- awards for industry vendors
- annual industry champions award


Today's Tip of the Day - Where Is The Problem?

Read today's tip or listen to it on podcast.

Published: Tuesday, November 19, 2013

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