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Article : 3 Nifty Benefits of Acquiring Outsourcing for Your Business in 2015
Business Process Outsourcing or BPO is becoming one of the blossoming industries across the Asia Pacific region. In fact, India and Philippines are the top 2 outsourcing providers worldwide. In the Philippines alone, the rate of business process outsourcing services went up to 46% annually since 2006 - which paved the way to hiring almost 400,000 employees last 2011.
However, despite the facts, studies, and testimonials, there are still businesses that think outsourcing isn’t beneficial to them. In an article shared by Raconteur.com, 80% of the general public thought of outsourcing wasn’t beneficial to the UK. Majority thought that it wasn’t safe and could be a possible reason for job shortages, but they thought wrong. UK found out that by outsourcing some of their businesses - either domestically or offshore - gave them a whopping 67% rise in the average value of local government outsourcing contracts in the first half of 2014.
Meanwhile, the Philippines, the call center capital of the world, has landed a spot at no. 2 of Tholons’ top 100 Outsourcing Destinations this 2015. Tholons is a services globalization and investment advisory consulting firm which offers a detailed understanding of business processes, worldwide.
What is Outsourcing?
Outsourcing is the act of delegating a task or responsibility to any offshore or nearshore companies - usually an internal process - which can provide seamless business process services in the following fields:
- Information Technology (Data Entry Services)
- Content and Writing Development
- Web Design and Maintenance
- Technical/ Customer Support (popular)
- Social Media Management
Outsourcing is almost mandatory in every business now, especially in this digital age. In particular, the year 2015 has opened a lot of outsourcing opportunities in the field of Social Media Management and Digital Marketing.
3 Nifty Benefits of Outsourcing Your Business in 2015
There are a multitude of reasons, but in this article I will be highlighting three (3) major benefits of outsourcing your business this year and the next.
- Outsourcing represents innovation and diversity
Outsourcing has been mainstream since 1981. As the years go by, companies are becoming open-minded, and 31 years after, more and more businesses outsource core activities.
Examples of these activities are:
- Contact centers: offers inbound and outbound calls for customer service, sales, technical support, or general inquiries
- In-house related jobs: bookkeeping, payroll, and recruitment.
- Data Entry Jobs, IT-related activities, Digital Marketing, and Content Development, etc.
The rationale for outsourcing is to achieve optimum effectivity in business processes, as well as heightened efficiency. Through outsourcing alone, a company can enhance its customer satisfaction by 54% than through a traditional in-house service. By outsourcing, you are changing the game of how you set yourself apart from your competition by representing your business as both innovative and diversified.
- It reduces operational and labor costs
One of the main reasons why businesses rely on outsourcing is to sustain financial stability without compromising operational and staff quality.
An example could be hiring an in-house recruitment and offshore recruitment process. In-house, you’ll need to invest in computers, hiring process, additional office furniture, space, and more. By outsourcing your recruitment, your cost can instead be cut down to 60%.
- It gives more value to your time
Time is a scarce resource everyone needs to execute and conceptualize any ideas for business growth. Outsourcing gives you more time as well as allows you to concentrate more on the creative aspects of your business.
With the digital age calling for more innovation and more time to dedicate to setting the bar, are you going to be a follower (traditional in-house) or a trendsetter (outsourcing)?
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About Alleli Aspili:
A Senior Specialist for Business Development in Infinit Outsourcing, Inc. (Infinit-O), an ISO-certified BPO company that caters inbound call center, accounting outsourcing and healthcare management solutions and data entry services to SMEs. Responsible for maintaining Infinit-O, Infinit Contact, Infinit Healthcare, Infinit Datum and Infinit Accounting online brand and content.
About Infinit Outsourcing, Inc:
Infinit Outsourcing, Inc. (Infinit-O), an ISO-certified BPO company that caters inbound call center, accounting outsourcing and healthcare management solutions and data entry services to SMEs. Responsible for maintaining Infinit-O, Infinit Contact, Infinit Healthcare, Infinit Datum and Infinit Accounting online brand and content.
Published: Friday, May 22, 2015