Author: Gayathri (G3) Krishnamurthy, Product Marketing Director, NICE inContact
Businesses today are chasing a moving goal post – exceptional customer experiences. Modern customers apply a single standard to rank companies based on the experience they receive -- no matter the type of company or the interactions channels. In that sense, every company is now a competitor looking to differentiate with great customer experience. Contact centers, therefore, need to keep a close pulse on customer expectations in order to ensure they’re delivering best-in-class experiences.
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Here are some of the most prevalent expectations of the digital-first customer, and few ways to manage them more efficiently:
In the digital-first world, seamless omnichannel experiences can be made possible with a unified cloud customer experience platform. One that can create a brand promoter and an advocate. By establishing a customer experience strategy that puts customer needs first, contact centers can stay ahead of ever-rising customer expectations.
About NICE inContact:
NICE inContact works with organizations of all sizes to create customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, a cloud customer experience platform, we combine Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction.
Published: Wednesday, July 31, 2019
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