Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Tracy Hays
Director, Customer Service
Rajrupa Raghavan
Project/Product Owner-Manager
Sandeep Rangineni
Data Test Engineer

Article : 5 Key Features of VoIP Trends to Watch in 2023


Author: Sandip Patel, BDE, Vindaloo Softtech Pvt. Ltd

Trends may not always dictate the future of an industry, it certainly does help in understanding the current innovations, analyzing their impact in the foreseeable future, and predicting their role in revolutionizing the industry. The VoIP industry has seen tremendous growth over the past decade as it surpassed $40 billion in 2022 with a 10% CAGR from 2023 to 2032 ( Source: GM Insights) Before we jump head first into some of the predicted VoIP trends to watch out for in 2023, here is a history of VoIP as a business communication channel.


History of VoIP

Early 1990-2000

InternetPhone can be considered as the first instance of VoIP. Using InternetPhone users could use specialized software to call other users through connected speakers and microphones in 1995. In 1998, InternetPhone partnered with Microsoft Netmeeting for internet voicemail applications. Around this time period, the term Voice over Internet Protocol (VoIP) was coined.


Skype was launched in 2003 that supported audio calls over internet. Users use the software to call landlines and cell phones alike for a nominal call rate, with credits. Gradually, new features like instant messaging capabilities, free peer-to-peer calling were added.

The actual steps towards mobile-based VoIP started in 2005-2006 with the introduction of C1250i, first ever mobile phone with WiFi connectivity by Calypso Wireless. In the same period, TruPhone, the first mobile VoIP app was also launched for leading mobile brands. In fact, by 2012, the mainstream adoption of VoIP telephone witnessed 17% growth yearly. By 2015, many businesses started transitioning to VoIP voice calls.

Current Scenario

By 2018, VoIP has become a $20 billion industry and businesses started the shift towards commercial VoIP adoption. The demand for custom VoIP development as well as white-labeling services started being included in a business’s checklist when looking for affordable VoIP development services. The current global VoIP market is expected to grow to $102.5 billion by 2026.


Exemplary VoIP trends that would dominate 2023

Increased adoption of Remote Working

The recent pandemic forced people to social distance and remain inside their houses in an effort to control the spread. While most businesses came to a standstill, it also allowed people to work remotely. Team collaboration and communication became a bottleneck that was worked around by implementing VoIP systems. Teams could quickly jump on a conference call or switch to a video conferencing for collaborating better. Businesses can take ample advantage of augmented staff hiring services by keeping constant communication with the offshore team.


IoT based VoIP

IoT devices have been becoming increasingly popular. The connected devices can ‘talk’ with other devices to automate a lot of common tasks. Such interconnectivity paired with VoIP technology can lead to smart offices. Compatibility and connectivity issues will the thing of the past as IoT means the devices will have specialized protocols for intercommunication. Different endpoints such as cameras and microphones can communicate with each other for a better video conferencing experience.


Improved VoIP security

VoIP is comparatively secure than PSTN systems, but it’s not completely impregnable. Cyberattacks are becoming more common as internet becomes more accessible and VoIP devices such as PBX, conferencing systems, IP phones, and cameras are the most commonly attacked elements in a VoIP system. Infact, Lumen Technologies reported a whopping 315% increase in the DDoS attacks over the first quarter of 2022 and 475% increase over Q3 2021.


Better AI adoption

The recent launch of ChatGPT and Dall.E demonstrated the capabilities of Artificial Intelligence. While AI is still in its infancy, future integrations of AI with VoIP systems are a great possibility. As per the Global Artificial Intelligence Market report, the AI market size is expected to reach $641.30 billion by 2028. AI can be greatly used for optimizing call traffic handling and customer interaction.


Increased mobile device adoption

It is projected that there are almost 15.96 billion mobile phone users globally in 2022, predicted to grow to 16.8% by 2023. Pairing this information with the gradual adoption of the 5G internet protocols globally, there is soon going to be a surge in the demand for mobile VoIP developments. As more and more people work remotely or on-the-go, mobile-friendly VoIP solutions are becoming increasingly important. In 2023, we can expect to see more VoIP providers offering mobile apps that allow users to make and receive calls from their smartphones. These mobile apps will also offer advanced features such as call routing and call recording, allowing users to stay productive while on-the-go.


Integration with Unified Communications

Unified Communications (UC) refers to the integration of various communication tools, such as VoIP, email, instant messaging, and video conferencing, into a single platform. In 2023, we can expect to see VoIP become more tightly integrated with UC solutions. This will allow users to easily switch between different communication channels, such as voice and video, within the same platform. In addition, the integration of VoIP with UC will enable businesses to better manage their communication channels, leading to improved productivity and collaboration.


Wider Adoption of VoIP by Small and Medium-sized businesses

A common misconception about VoIP is that it is expensive to adopt or migrate to. While the initial setup might be costly, the calling rates are comparatively cheaper, and the features & benefits that VoIP brings to the table can counter the argument with savings in the long run.


The Rise of 5G

The introduction of 5G technology is expected to have a significant impact on the VoIP industry in 2023. With 5G, users will be able to enjoy faster and more reliable internet connections, which will result in higher-quality VoIP calls. In addition, 5G will enable the development of new VoIP applications that were previously not possible due to bandwidth limitations. Moreover, 5G is gonna widen the gap between IP deskphone versus softphones and strengthen the move towards softphones.


Wrapping Up

In conclusion, the VoIP industry is expected to undergo significant changes in 2023. From increased adoption of cloud-based solutions to the integration of AI and UC, businesses and individuals alike will benefit from the advancements. 


About Vindaloo VoIP Solutions Pvt. Ltd. (VSPL):
Company LogoVindaloo Softtech Pvt. Ltd., an offshore outsourcing company, based in Ahmedabad, Gujarat, India works in challenging software development industry with a goal of becoming ‘Your Destined Technology Partner’.
Company RSS Feed   Company Facebook   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - IVR Messages

Read today's tip or listen to it on podcast.

Published: Monday, June 5, 2023

Printer Friendly Version Printer friendly version

2023 Buyers Guide SaaS Solutions


CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)


We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.

About us - in 60 seconds!

Join Our Team

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =