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Article : 5 Things You Should Know About Storage Databases

#contactcenterworld

Author: Finnegan Pierson, Contractor, Innovate BTS

The amount of data in the world grows exponentially each and every day. Large amounts of data can quickly become unwieldy for business owners, which is why so many companies are choosing to store their data online. This can be an efficient solution with the right provider, but there are several plans and price points you should consider first. If you're looking for a data storage solution, here are some things you should know before taking the plunge.

  1. Data Storage Can Be Industry Specific

When choosing an online database, it's important to note that different industries will have different needs. Different databases can have different certifications and regulations that make a difference in the way your data is stored and protected. Privacy needs in finance may be different from privacy needs in healthcare, which result in different methods of storage. When searching for a database, don't be afraid to ask about up-to-date certifications and regulations. If a company isn't keeping up with new regulations, your data likely won't be protected with the latest and greatest technology.

  1. Understand Your Access

While you're shopping for a database provider, ask about how you'll be able to access your data, especially in case of emergency. If you run into issues, it's important to know how their company support works and if there are any extra fees you'll have to pay. Otherwise you could be in for a costly surprise. You should be able to get an idea of the support process as well as a general timeline of how long it'll take to restore data. Many companies will even mail you a physical hard drive with your data on it. Without this information ahead of time, you could be looking at disruptions to your daily business operations. If you can't get to essential data, this problem could stretch for days.

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  1. Plan Ahead

If you've been in business for several years, you should have a good idea of your company's needs and potential growth when it comes to storage. Buying more than you need will drive up costs and may not be cheaper in the long run. In many cases you can buy on an as-needed basis, though you can also buy storage per-user. Some plans won't have a limit on storage, but the plan you choose can influence whether or not your yearly database expenses will fluctuate, which may be important for your company's finances.

  1. Get the Details

Read any agreement before you sign it. Databases often have different tiers of security and support, so you don't want to experience a data crisis only to discover that your plan doesn't cover it. Make sure you understand the guarantees and response time should an issue arise. Some plans cover all expenses, while others require fees for certain actions in response to issues. You could wind up paying for data storage, but not data recovery. This could work if you want a less expensive plan at the outset, so long as you're aware you might be paying more later on.

  1. Know How to Move Your Data

Know what happens if you ever want to move your data. Whether you're unhappy with your provider or you've found another option that fits your company better, you should have a plan for moving important data from one place to another. Some databases already have processes in place for switching over data, but it's not a bad idea to ask. Otherwise you could experience some disruption as you move not only your data but also the location of new uploads, and you don't want anything to get lost in the process. Issues while moving data could also result in issues with privacy, which will cost more than some recovery fees to fix.

Proper storage of data is critical in many industries, making databases an important service. By doing a little researching and planning before you pick your service, you should wind up with a plan that works well for your business.

#contactcenterworld


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Today's Tip of the Day - All Customer Touchpoints Need To Provide Service

Read today's tip or listen to it on podcast.

Published: Friday, August 7, 2020

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2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 

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