Article : 7 Tips To Build An SLA For Your Call Center Service Provider
For a call center or a contact center, SLA is an important document. Service Level Agreement (SLA) is the commitment to the client by the contact center provider. The commitment to maintain a certain standard of service during the tenure of the engagement. SLA also defines the extent of accessibility of a contact center to their client. As a result, whenever clients execute the agreement with a contact center, the SLA is documented in bold. Service Level creates a huge influence on the overall service quality, which in turn directly influences the revenue of the client & call center provider. So, if your call center service provider has been showing trends of breaching terms of SLA, then it means that service standard is not in accordance with documented SLA. Before it gets worse, you can follow the tips given below to build an SLA. These tips could be also used for creating SLA from scratch.
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About Sanjay Kumar:
Sanjay Kumar living at San Francisco, USA, associated with 31west global services
About 31 West Global Services:
31West, a 24/7 Call Center Outsourcing Company, who've been serving small & medium businesses in the US for the past 17 years, has a USP of low price services and after hours coverage
Published: Monday, February 11, 2019
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