Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Article : A Day In The Life Of Nompumelelo Dlamini in South Africa

#ContactCenterWorld

Nompumelelo Dlamini is the 2016 Top Ranking Performers Award Winner for Best Customer Service Professional in E.M.E.A. ContactCenterWorld.com asked her to provide us with more insight into her as a person and her role as she takes us through A Day In The Life Of Nompumelelo Dlamini of MultiChoice South Africa.

I Woke up, fell out of bed…dragged a comb through across my hair whilst other days I leave my afro, I then found my way back to the kitchen and made myself a hot drink. I then bathed and picked out an outfit for the day. I looked good and smelled good, not forgetting to wear a smile on my face, then I made my way to Randburg (work) it’s in the North of Johannesburg.

What does a customer service professional do on a daily basis?

Firstly I should mention that there is no typical day in the world of a customer service professional. If you like variety and have a disdain for the routine then the customer service job might be for you. There are however, some typical activities that a successful customer service professional does on a regular, if not, on a daily basis.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW



Productivity. This is a performance generation business. If you don’t meet your daily stats you don’t meet your overall targets. If you don’t meet your targets that means that you will not get any generous incentives on offer as soon as the cycle closes. There are countless ways to meet your daily targets e.g. waking up and showing up for work. Having a positive energy goes with a positive flow and you know that you’re head is in the right space. Complying and generating all that you need on that day. There are many ways to get one-hundred percent on a daily basis, it’s like skinning a cat, and there are many ways to get it done.

How does a successful customer service professional, also known to be a warrior in my world, do all of this and more? This is through behaviour and always keeping an open mind. Attitude is key in your role. The equipment you make use of will help you. The product knowledge that you have is key.

It’s not an easy job. It never has been, but our top performing warriors know that the first step is to show up for your customer and in my world they are known to be Kings. And then once you have done that you will be able to better execute with flawless precision keeping your Kings happy and reaching the goal of a happy King.

#ContactCenterWorld


About Multichoice SA:
Company LogoMultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business, which has been in operation since 1995.
Company RSS Feed   Company Facebook   Company Profile Page

About Multichoice:
Company LogoMultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business, which has been in operation since 1995.
Company RSS Feed   Company Facebook   Company LinkedIn   Company Profile Page

Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Wednesday, October 12, 2016

Printer Friendly Version Printer friendly version

2021 Buyers Guide Surveys

 
1.) 
Nuxiba Technologies

Reminder
Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.

Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios

Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!
 

About us - in 60 seconds!

Submit Event

Upcoming Events

The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...
 1801 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =