Author: Oakley Grioli, Account Coordinator, Zadro Agency
A recent employee survey conducted by global technology provider Genesys, revealed a significantly higher acceptance of advanced training technology by Australian and New Zealand employees, compared to those surveyed in other regions.
Respondents from Australia and New Zealand (ANZ) had the highest combined positive attitude towards technology in the workplace (at 88%). In addition, they returned the strongest positive reaction to training, assistance and automation by artificial intelligence (AI), augmented reality (AR), virtual reality (VR) and robots, differentiating their collective attitudes from their counterparts in the US, UK, Japan and Germany.
In what might indicate confirmation of a generally accepted worldwide trend towards more flexible working conditions, full-time workers were up to 8% more willing to be trained by some forms of technology than part-time workers.
Impact on the ANZ workforce
Nearly 75% of ANZ respondents stated one of the main reasons for embracing technology in the workplace was for greater efficiency. Further, 45% of Australians and 49% of New Zealanders appreciated specific tools such as AI and Bots, because they believe it enables them to focus on other things.
Challenges for the AI enabled workplace
Although there was a positive sentiment to technology in the region overall, new and advanced tools are not without their implementation challenges.
Gwilym Funnell, Vice President of Sales & Managing Director of Australia & New Zealand, said these results did not surprise him.
"We are seeing an increase in ANZ companies looking for innovative ways to implement technology to improve their current processes. The demand for providing fast, efficient and reliable service is growing, and the way to meet this demand is to seamlessly blend AI technologies with human support.
"As our region is smaller and more agile than many other markets, we find the vast majority of businesses and employees are open to change, and it’s wonderful to see the results of our truly progressive workforce," said Mr Funnell.
Additional Survey Highlights:
Survey Methodology and Participants
4,207 employees from five regions including the US, UK, Japan and Germany completed the online survey in April 2019. The ANZ region represented 19% of respondents, who were evenly divided into three age ranges (18-38, 39-54, 55-73) with women accounting for 51% and men 49%.
Genesys(R), the global provider in omnichannel customer experience and contact centre solutions, commissioned this survey to better understand current global attitudes towards artificial intelligence in the workplace and what this means for the future of AI.
About Zadro Agency:
Zadro is an integrated communications and marketing agency providing services in strategy, marketing, public relations and design. Zadro have a highly experienced team who will become an extension of your business, supporting you during your marketing and communications journey.
Published: Friday, August 2, 2019
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