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Article : AssisTT Wins Three Gold Medals in Contact Center World Awards

#contactcenterworld, @assisttkrmsl

The 2022 edition of Top Ranking Performers Awards, held by Contact Center World, one of the world’s most prestigious call center organizations, saw AssisTT cement its success at the global level by winning gold medal in three categories for its domestic solutions.

Türk Telekom's customer experience subsidiary AssisTT’s domestic solutions for turnkey customer experience projects brought the company three gold medals in the "Top Ranking Performers Awards", held in June 2022 by the Contact Center World, one of the world’s most prestigious organizations in the industry. AssisTT’s Halkbank project won gold medals in "Best Call Center", "Best Customer Service" and "Best Crisis Management Campaign" categories in the Europe, Middle East and Africa (EMEA) region.

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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"We will continue to steer the future of customer experience centers"

Commenting on the awards, Haktan Saran, CEO of AssisTT, noted the company’s commitment to place its customers as strategic business partners, and shared their pride and delight in winning three gold medals at the event. "As a company that is fully committed to the goal of end-to-end excellence in customer experience, it is a great honor to see our solutions receive international acclaim and win first prize. We believe that these accolades are the fruits of our vision of becoming ‘a point of reference in customer experience with solutions that shape the future’. Our vision also entails the development of domestic solutions for both technology and turnkey customer experience projects. This vision guides us to place customers always at the core of what we do, continue investing in technology, innovation and the competence of our teams, and in doing so, steer the future of the call center industry. My heartfelt thanks to all colleagues who have made this amazing achievement a reality."

Previously, AssisTT had won "Best Call Center", "Best Customer Service" and "Best Call Center EMEA Region" in 2020 Top Ranking Performers Awards, and "Best Call Center", "Best Customer Service" in 2021 Top Ranking Performers Awards. Each year, Contact Center World brings together hundreds of companies from tens of countries in an event organization to find the best customer experience centers across the globe.


About AssisTT:
Company LogoEstablished in November 2007 as a wholly-owned subsidiary of Türk Telekom, AssisTT offers multi-channel customer experience solutions for sales & marketing, face-to-face services, social media management, and revenue management. As of the end of 1Q22, AssisTT has close to 15,000 employees across Turkey. The company draws upon 15 years of experience as well as industry-specific technology solutions to offer added value and a unique experience to its customers.
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Today's Tip of the Day - Offer Voice As Well As Touch Tone (Part 2)

Read today's tip or listen to it on podcast.

Published: Monday, June 20, 2022

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2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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