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Article : AssisTT Wins Three Gold Medals in Contact Center World Awards

#contactcenterworld, @assisttkrmsl

The 2022 edition of Top Ranking Performers Awards, held by Contact Center World, one of the world’s most prestigious call center organizations, saw AssisTT cement its success at the global level by winning gold medal in three categories for its domestic solutions.

Türk Telekom's customer experience subsidiary AssisTT’s domestic solutions for turnkey customer experience projects brought the company three gold medals in the "Top Ranking Performers Awards", held in June 2022 by the Contact Center World, one of the world’s most prestigious organizations in the industry. AssisTT’s Halkbank project won gold medals in "Best Call Center", "Best Customer Service" and "Best Crisis Management Campaign" categories in the Europe, Middle East and Africa (EMEA) region.

"We will continue to steer the future of customer experience centers"

Commenting on the awards, Haktan Saran, CEO of AssisTT, noted the company’s commitment to place its customers as strategic business partners, and shared their pride and delight in winning three gold medals at the event. "As a company that is fully committed to the goal of end-to-end excellence in customer experience, it is a great honor to see our solutions receive international acclaim and win first prize. We believe that these accolades are the fruits of our vision of becoming ‘a point of reference in customer experience with solutions that shape the future’. Our vision also entails the development of domestic solutions for both technology and turnkey customer experience projects. This vision guides us to place customers always at the core of what we do, continue investing in technology, innovation and the competence of our teams, and in doing so, steer the future of the call center industry. My heartfelt thanks to all colleagues who have made this amazing achievement a reality."

Previously, AssisTT had won "Best Call Center", "Best Customer Service" and "Best Call Center EMEA Region" in 2020 Top Ranking Performers Awards, and "Best Call Center", "Best Customer Service" in 2021 Top Ranking Performers Awards. Each year, Contact Center World brings together hundreds of companies from tens of countries in an event organization to find the best customer experience centers across the globe.

About AssisTT:
Company LogoEstablished in November 2007 as a wholly-owned subsidiary of Türk Telekom, AssisTT offers multi-channel customer experience solutions for sales & marketing, face-to-face services, social media management, and revenue management. As of the end of 1Q22, AssisTT has close to 15,000 employees across Turkey. The company draws upon 15 years of experience as well as industry-specific technology solutions to offer added value and a unique experience to its customers.
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Published: Monday, June 20, 2022

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2023 Buyers Guide
Get Listed
Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.
2.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.
3.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.
4.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.
5.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
6.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
7.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.
8.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
9.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
10.) 
Synthetix

Knowledge: For Your Team
Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels.

With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent.

With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that produces scripting, agents are more productive and Average Handling Times can be reduced by 25%.
 

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