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Article : Awards Winners Celebrate with GOLD - Best in Europe, Middle East & Africa 2020

Thunder Bay, Ontario, October 2020ContactCenterWorld is pleased to announce the winners of the 15th Annual Global Top Ranking Performers Awards from Best in Europe, Middle East & Africa (EMEA). The award winners were announced at an awards ceremony on 29th of October

The list of Gold medal winners is shown below (a full list is featured on the awards pages of


Gold Medal Winners:

Company Awards

  • Tele2 Russia (Russia) for Best Contact Center
  • EXL Service (South Africa) for Best Contact Center
  • Garanti BBVA Bank (Turkey) for Best Contact Center
  • AssisTT (Turkey) for Best Contact Center
  • Bank Aljazira (Saudi Arabia) for Best Contact Center
  • Ec3 (South Africa) for Best Contact Center
  • Hedef Filo (Turkey) for Best Contact Center
  • VeriCall (United Kingdom) for Best Contact Center
  • Dubai Police (U.A.E.) for Best Contact Center (Government)
  • Pusula - YIMER 157 (Turkey) for Best Emergency Services Center
  • Vonage (United Kingdom) for Best Help Desk
  • Pusula & SABIM 184 (Turkey) for Best Public Services Center
  • Turk Ekonomi Bankasi (Turkey) for Best In Customer Service
  • Pusula & Ptt - Posta ve Telgraf Teskilati (Turkey) for Best In Customer Service
  • Garanti Bank (Turkey) for Best In Customer Service
  • AssisTT (Turkey) for Best In Customer Service
  • Bank Aljazira (Saudi Arabia) for Best In Customer Service
  • Competence Call Center (Bosnia and Herzegovina) for Best In Customer Service
  • Truphone (Portugal) for Best In Customer Service
  • VeriCall (United Kingdom) for Best In Customer Service
  • Tele2 Russia (Russia) for Best Technology Innovation - Internal Solution
  • Borusan Otomotiv & Webhelp (Turkey) for Best Technology Innovation - Internal Solution
  • Noetica (United Kingdom) for Best Technology Innovation Award Vendor - Live Agent Support Solution
  • Ocular Technologies (South Africa) for Best Technology Innovation Award Vendor - Self-service Solution
  • Allianz Turkey (Turkey) for Best use of Self-service Technology
  • Allianz Turkey (Turkey) for Best use of Social Media in the Contact Center
  • Tele2 Russia (Russia) for Best use of Social Media in the Contact Center
  • Borusan Otomotiv & Webhelp (Turkey) for Best use of Social Media in the Contact Center
  • Ec3 (South Africa) for Best use of Social Media in the Contact Center
  • Pegasus Airlines & Webhelp (Turkey) for Best Contact Center Design Award
  • EXL Service (South Africa) for Green Contact Center
  • Tele2 Russia (Russia) for Best Outbound Campaign
  • Teleperformance Egypt (Egypt) for Best Outsourcing Partnership
  • Samsung Egypt (Egypt) for Best Outsourcing Partnership
  • Tele2 Russia (Russia) for Best Recruitment Campaign
  • Turk Ekonomi Bankasi (Turkey) for Best Sales Campaign - Inbound or Outbound


Individual Awards:

  • Thabiso Aphane of DHL Express South Africa (South Africa) for Best Analyst
  • Hitesh Sakhrani of EXL Service (South Africa) for Best Analyst
  • Shamsa Al Habsi of National Bank of Oman (Oman) for Best Contact Center Executive / Director
  • Pratap Rao of EXL Service (South Africa) for Best Contact Center Executive / Director
  • Mohammed Al-Hammoudi of Dubai Police (U.A.E.) Best Contact Center Executive / Director
  • Nitesh Singh of DHL Express South Africa (South Africa) for Best Contact Center Operational Manager
  • Burcu Balaban of Turk Ekonomi Bankasi (Turkey) for Best Contact Center Sales Professional
  • Sascha Hugo of EXL Service (South Africa) for Best Contact Center Sales Professional
  • Ivana Dodig of DHL Express (Austria) for Best Contact Center Supervisor
  • Karabo Lewele of DHL Express South Africa (South Africa) for Quality Auditor
  • Fateeqah Bashir of EXL Service (South Africa) for Quality Auditor


The NEXT Generation Contact Center (CC) & Customer Experience (CX) conference hosted some of the leading names in the contact center industry and successfully showcased the best practices and stellar achievements of participating finalists.

The conference highlighted the industry’s commitment to continuous improvement and offered competing companies and delegates a unique opportunity to sit in on presentations by industry peers and competitors from the EMEA region. Delegates could rate the Top Ranking Performers finalists on their presentations, thereby contributing to the rigorous and unbiased judging process.

ContactCenterWorld, Global Top Ranking Performers Awards is the most prestigious awards program devoted to the contact center (CC) & customer experience (CX) industry! It has been organizing only truly global awards in the industry for 15 years.

More than 1,600 entries from organizations and individuals in 50 nations were submitted to the awards this year. The best of the EMEA region was recognized with this award ceremony. Next stop for these winners is Global NEXT Generation CX & CC where they compete in the world finals 9-11 February:

Sharing his views on 15th Annual Global Top Ranking Performers Awards Winners, Raj Wadhwani, President of said ‘WOW – I can honestly say this has been the toughest year of our life – centers everywhere facing challenges with the pandemic and still being able to celebrate their people in the awards is incredible. Hats off to all the winners – when we need inspiration we just need to look at these amazing professionals!"

Gold Medal Award winner Danny Singer of Noetica stated: "We are proud to be recognised with this award and to be a flagbearer for British contact centre technology innovation. Today, our inbound, outbound and telephony solutions are widely in use by contact centres of all sizes and sectors around the world."

Gold Medal Award winner Suzan Katilmis of Hedef Filo added " I was excited while listening to the solution centre that I will manage in the future and told him that if the Solution Center is that good, we should definitely win an award and share this vision with the whole world.

And after I started working, my first job was to apply to the world's best, most prestigious award organization; "Contact Center World", which allows us to spread our vision to hundreds of people around the world.

With its thousands of followers and networks, Contact Center World is definitely the most prestigious and professional competition in the world which. It has the power and influence to reach the people whose job is to provide call centre services all over the world and who are willing to this job.

The Contact Center World organization, with its dynamism, excitement and professionalism, enabled us to enjoy all stages and to add beautiful colour to our lives."


established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 205,000 personal members from enterprises of all sizes with ideas, information and opportunities including best practice awards, conferences and certification programs. Personal membership is free and available at this link


About the Global Top Ranking Performers Awards

  • It is presented by The World’s Largest Contact Center Association, ‘ContactCenterWorld’: 205,000+ members from more than 200 countries.
  • The ONLY truly Global Awards and Recognition Program in the Contact Center: 79 countries have participated in the awards so far!
  • Compete in 3 different regions: Americas, Asia Pacific & Europe, Middle East & Africa. Regional winners then compete in the Olympics of our industry: The Global World Finals!
  • Our awards are 100 % fair and unbiased: Sponsors, competitors and partners do not have a judging vote.
  • It gives everyone an equal chance to win: Categories are broken by sizes and inhouse, outsource distinction.


2021, The 16th Global Top Ranking Performers Awards are NOW OPEN.

Find out more:

Responsible for North & South Americas, Asia Pacific region:

Contact: (Raj Wadhwani)

Responsible for Europe, Middle East & Africa region:

Contact: (Elif Diplen)
(+90 507 361 95 86)

About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.
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Today's Tip of the Day - Repeat Calls

Read today's tip or listen to it on podcast.

Published: Friday, November 6, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Computer Telephony Integration

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398


CRM integration
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511


NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672

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