Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Ikhwal Sidiq
Assistant Manager Trade and Remittance Services
408
MEMBER
Richard Roberts
Adviser and Consultant
18
EXECUTIVE MEMBER
Selin İcer
Quality - Training & Academy Director
29
MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
13

Article : Awards Winners Celebrate with GOLD - Best in Europe, Middle East & Africa 2020

Thunder Bay, Ontario, October 2020ContactCenterWorld is pleased to announce the winners of the 15th Annual Global Top Ranking Performers Awards from Best in Europe, Middle East & Africa (EMEA). The award winners were announced at an awards ceremony on 29th of October

The list of Gold medal winners is shown below (a full list is featured on the awards pages of ContactCenterWorld.com)

 

Gold Medal Winners:

Company Awards

  • Tele2 Russia (Russia) for Best Contact Center
  • EXL Service (South Africa) for Best Contact Center
  • Garanti BBVA Bank (Turkey) for Best Contact Center
  • AssisTT (Turkey) for Best Contact Center
  • Bank Aljazira (Saudi Arabia) for Best Contact Center
  • Ec3 (South Africa) for Best Contact Center
  • Hedef Filo (Turkey) for Best Contact Center
  • VeriCall (United Kingdom) for Best Contact Center
  • Dubai Police (U.A.E.) for Best Contact Center (Government)
  • Pusula - YIMER 157 (Turkey) for Best Emergency Services Center
  • Vonage (United Kingdom) for Best Help Desk
  • Pusula & SABIM 184 (Turkey) for Best Public Services Center
  • Turk Ekonomi Bankasi (Turkey) for Best In Customer Service
  • Pusula & Ptt - Posta ve Telgraf Teskilati (Turkey) for Best In Customer Service
  • Garanti Bank (Turkey) for Best In Customer Service
  • AssisTT (Turkey) for Best In Customer Service
  • Bank Aljazira (Saudi Arabia) for Best In Customer Service
  • Competence Call Center (Bosnia and Herzegovina) for Best In Customer Service
  • Truphone (Portugal) for Best In Customer Service
  • VeriCall (United Kingdom) for Best In Customer Service
  • Tele2 Russia (Russia) for Best Technology Innovation - Internal Solution
  • Borusan Otomotiv & Webhelp (Turkey) for Best Technology Innovation - Internal Solution
  • Noetica (United Kingdom) for Best Technology Innovation Award Vendor - Live Agent Support Solution
  • Ocular Technologies (South Africa) for Best Technology Innovation Award Vendor - Self-service Solution
  • Allianz Turkey (Turkey) for Best use of Self-service Technology
  • Allianz Turkey (Turkey) for Best use of Social Media in the Contact Center
  • Tele2 Russia (Russia) for Best use of Social Media in the Contact Center
  • Borusan Otomotiv & Webhelp (Turkey) for Best use of Social Media in the Contact Center
  • Ec3 (South Africa) for Best use of Social Media in the Contact Center
  • Pegasus Airlines & Webhelp (Turkey) for Best Contact Center Design Award
  • EXL Service (South Africa) for Green Contact Center
  • Tele2 Russia (Russia) for Best Outbound Campaign
  • Teleperformance Egypt (Egypt) for Best Outsourcing Partnership
  • Samsung Egypt (Egypt) for Best Outsourcing Partnership
  • Tele2 Russia (Russia) for Best Recruitment Campaign
  • Turk Ekonomi Bankasi (Turkey) for Best Sales Campaign - Inbound or Outbound

 

Individual Awards:

  • Thabiso Aphane of DHL Express South Africa (South Africa) for Best Analyst
  • Hitesh Sakhrani of EXL Service (South Africa) for Best Analyst
  • Shamsa Al Habsi of National Bank of Oman (Oman) for Best Contact Center Executive / Director
  • Pratap Rao of EXL Service (South Africa) for Best Contact Center Executive / Director
  • Mohammed Al-Hammoudi of Dubai Police (U.A.E.) Best Contact Center Executive / Director
  • Nitesh Singh of DHL Express South Africa (South Africa) for Best Contact Center Operational Manager
  • Burcu Balaban of Turk Ekonomi Bankasi (Turkey) for Best Contact Center Sales Professional
  • Sascha Hugo of EXL Service (South Africa) for Best Contact Center Sales Professional
  • Ivana Dodig of DHL Express (Austria) for Best Contact Center Supervisor
  • Karabo Lewele of DHL Express South Africa (South Africa) for Quality Auditor
  • Fateeqah Bashir of EXL Service (South Africa) for Quality Auditor

 

The NEXT Generation Contact Center (CC) & Customer Experience (CX) conference hosted some of the leading names in the contact center industry and successfully showcased the best practices and stellar achievements of participating finalists.

The conference highlighted the industry’s commitment to continuous improvement and offered competing companies and delegates a unique opportunity to sit in on presentations by industry peers and competitors from the EMEA region. Delegates could rate the Top Ranking Performers finalists on their presentations, thereby contributing to the rigorous and unbiased judging process.

ContactCenterWorld, Global Top Ranking Performers Awards is the most prestigious awards program devoted to the contact center (CC) & customer experience (CX) industry! It has been organizing only truly global awards in the industry for 15 years.

More than 1,600 entries from organizations and individuals in 50 nations were submitted to the awards this year. The best of the EMEA region was recognized with this award ceremony. Next stop for these winners is Global NEXT Generation CX & CC where they compete in the world finals 9-11 February: https://www.contactcenterworld.com/global/

Sharing his views on 15th Annual Global Top Ranking Performers Awards Winners, Raj Wadhwani, President of ContactCenterWorld.com said ‘WOW – I can honestly say this has been the toughest year of our life – centers everywhere facing challenges with the pandemic and still being able to celebrate their people in the awards is incredible. Hats off to all the winners – when we need inspiration we just need to look at these amazing professionals!"

Gold Medal Award winner Danny Singer of Noetica stated: "We are proud to be recognised with this award and to be a flagbearer for British contact centre technology innovation. Today, our inbound, outbound and telephony solutions are widely in use by contact centres of all sizes and sectors around the world."

Gold Medal Award winner Suzan Katilmis of Hedef Filo added " I was excited while listening to the solution centre that I will manage in the future and told him that if the Solution Center is that good, we should definitely win an award and share this vision with the whole world.

And after I started working, my first job was to apply to the world's best, most prestigious award organization; "Contact Center World", which allows us to spread our vision to hundreds of people around the world.

With its thousands of followers and networks, Contact Center World is definitely the most prestigious and professional competition in the world which. It has the power and influence to reach the people whose job is to provide call centre services all over the world and who are willing to this job.

The Contact Center World organization, with its dynamism, excitement and professionalism, enabled us to enjoy all stages and to add beautiful colour to our lives."

 

About ContactCenterWorld.com

ContactCenterWorld.com,
established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 205,000 personal members from enterprises of all sizes with ideas, information and opportunities including best practice awards, conferences and certification programs. Personal membership is free and available at this link http://www.contactcenterworld.com/register.aspx

 

About the Global Top Ranking Performers Awards

  • It is presented by The World’s Largest Contact Center Association, ‘ContactCenterWorld’: 205,000+ members from more than 200 countries.
  • The ONLY truly Global Awards and Recognition Program in the Contact Center: 79 countries have participated in the awards so far!
  • Compete in 3 different regions: Americas, Asia Pacific & Europe, Middle East & Africa. Regional winners then compete in the Olympics of our industry: The Global World Finals!
  • Our awards are 100 % fair and unbiased: Sponsors, competitors and partners do not have a judging vote.
  • It gives everyone an equal chance to win: Categories are broken by sizes and inhouse, outsource distinction.

 

2021, The 16th Global Top Ranking Performers Awards are NOW OPEN.

Find out more: www.contactcenterworld.com/worldawards/

Responsible for North & South Americas, Asia Pacific region:

Contact: (Raj Wadhwani)
(ContactCenterWorld)
(rajw@contactcenterworld.com)
(+1-844-699-1199)

Responsible for Europe, Middle East & Africa region:

Contact: (Elif Diplen)
(ContactCenterWorld)
(elif.diplen@contactcenterworld.com)
(+90 507 361 95 86)


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Friday, November 6, 2020

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
 

About us - in 60 seconds!

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 31813 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =