Thunder Bay, Ontario, 12 November 2020—ContactCenterWorld is pleased to announce the winners of the 15th Annual Global Top Ranking Performers Awards from Best in North & South America (AMERICAS). The award winners were announced at an awards ceremony on 12th of November.

The list of Gold medal winners is shown below (a full list is featured on the awards pages of ContactCenterWorld.com)

Gold Medal Winners

MassMutual (United States) for Best Contact Center

Bimbo Bakeries (United States) for Best Contact Center

Realpage (United States) for Best In Customer Service

Bimbo Bakeries (United States) for Best In Customer Service

ProcedureFlow (Canada) for Best Technology Innovation Award Vendor - Live Agent Support Solution

MassMutual (United States) for Best Community Spirit

World Connection (United States) for Best Contact Center Design Award

IGT USA (United States) for Best Home / Remote Agent Program

World Connection (United States) for Best Outsourcing Partnership

Quicken (United States) for Best Outsourcing Partnership

Bill Palmatier of Realpage (United States) for Best Contact Center Supervisor - (Inhouse)

The NEXT Generation Contact Center (CC) & Customer Experience (CX) conference hosted some of the leading names in the contact center industry and successfully showcased the best practices and stellar achievements of participating finalists.

The conference highlighted the industry’s commitment to continuous improvement and offered competing companies and delegates a unique opportunity to sit in on presentations by industry peers and competitors from the AMERICAS region. Delegates could rate the Global Top Ranking Performers finalists on their presentations, thereby contributing to the rigorous and unbiased judging process.

ContactCenterWorld, Global Top Ranking Performers Awards is the most prestigious awards program devoted to the contact center (CC) & customer experience (CX) industry! It has been organizing only truly global awards in the industry for 15 years.

More than 1,600 entries from organizations and individuals in 50 nations were submitted to the awards this year. The best of the AMERICAS region was recognized with this award ceremony. Next stop for these winners is Global NEXT Generation CX & CC where they compete in the world finals 9 - 11 February: https://www.contactcenterworld.com/global/

Sharing his views on 15th Annual Global Top Ranking Performers Awards Winners, Raj Wadhwani, President of ContactCenterWorld.com said ‘WOW – I can honestly say this has been the toughest year of our life – centers everywhere facing challenges with the pandemic and still being able to celebrate their people in the awards is incredible. Hats off to all the winners – when we need inspiration we just need to look at these amazing professionals!’

About ContactCenterWorld.com

ContactCenterWorld.com, established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 205,000 personal members from enterprises of all sizes with ideas, information and opportunities including best practice awards, conferences and certification programs. Personal membership is free and available at this link http://www.contactcenterworld.com/register.aspx

About the Top Ranking Performers Awards Best Practice Awards

• 2021, The 16th Global Top Ranking Performers Awards are NOW OPEN.

Find out more: www.contactcenterworld.com/worldawards/

• It is presented by The World’s Largest Contact Center Association, ‘ContactCenterWorld’: 205,000+ members from more than 200 countries.
• The ONLY truly Global Awards and Recognition Program in the Contact Center: 79 countries have participated in the awards so far!
• Compete in 3 different regions: Americas, Asia Pacific & Europe, Middle East & Africa. Regional winners then compete in the Olympics of our industry: The Global World Finals!
• Our awards are 100 % fair and unbiased: Sponsors, competitors and partners do not have a judging vote.
• It gives everyone an equal chance to win: Categories are broken by sizes and inhouse, outsource distinction.

Responsible for North & South Americas, Asia Pacific region:

Contact: (Raj Wadhwani)
(ContactCenterWorld)
(rajw@contactcenterworld.com)
(+1-844-699-1199)

Responsible for Europe, Middle East & Africa region:

Contact: (Elif Diplen)
(ContactCenterWorld)
(elif.diplen@contactcenterworld.com)
(+90 507 361 95 86)