The economic crisis that we have been surviving has taken its toll on many companies, forcing many top level managers to restructure and initiate new business methods in order to allow their companies to make it another day. We asked our members what new business practices they could share that have helped them to survive and thrive.
For more great tips that can lead to less stress and more success, be sure to attend the Top Performers Conference in Las Vegas, November 4-6, 2009. Visit the following Link for more information: https://www.contactcenterworld.com/conferences/
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ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Published: Monday, October 26, 2009
2.) | eGain Corporation eGain Solve Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World |
3.) | Pointel Genesys Identity and Access Manager Automated Provisioning Solution for Multi-Vendor Communication Platforms Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses. Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity. Pointel I... (read more) |
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