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EXECUTIVE MEMBER
Ikhwal Sidiq
Assistant Manager Trade and Remittance Services
408
MEMBER
R. Aju Eko Suprati
Ketua Subkelompok Program dan Anggaran
0
MEMBER
Firas Kurdi
Customer Service Director
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Atif Mehmood
Contact Center & Retention Business Head
9
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Selin İcer
Quality - Training & Academy Director
13

Article : Business Lessons Learned The Hard Way

The economic crisis that we have been surviving has taken its toll on many companies, forcing many top level managers to restructure and initiate new business methods in order to allow their companies to make it another day. We asked our members what new business practices they could share that have helped them to survive and thrive.

For more great tips that can lead to less stress and more success, be sure to attend the Top Performers Conference in Las Vegas, November 4-6, 2009. Visit the following Link for more information: https://www.contactcenterworld.com/conferences/

Tom Sultenfuss
President
ContactWorks
United States

"none that come to mind"

About ContactWorks

ContactWorks offers a complete range of flexible, scalable and competitive call center and customer contact services and consultations. Engagements include technical support (level 1, level 2 and help... (read more)
 
Art Hall
Senior Director
United States

"You must know your numbers and you must develop a platform of two way honest communications with your employees. Helping everyone cope and adapt to changes is critical for maintaining balance."

 
Lippo Mikola
Managing Director
Novia Finland Oy
Finland

"our demand has grown since the beginning of this economic turmoil so.... basically... we hope it will continue,-)"

About Novia Finland Oy

Novia Finland is a sales and marketing services company based in Finland. We offer wide range of outbound telemarketing services within our Novia Sales services: media marketing, sports and outdoor... (read more)
 
Jack L Keenan
President & CEO
Teleresources (Pty) Ltd
United States

"We have learned to much more efficient with a smaller staff without compromising our mission."

 
Wali Mughni
Ceo
Ensign Communique
Pakistan

"Focus on "one" or at most a selected "few" verticals and stay focused. Specialization is the key to success particularly when economic turmoil is evident."

 
Kenneth Krogue
President
InsideSales.com
United States

"You have to call back faster and be more aggressive on truly adding value."

About InsideSales.com

InsideSales.com is a lead management software which is used to keep track of marketing, lead and prospect details in a database that can be shared by multiple users.
 
Paul Kavanagh
Managing Director
Sportingbet
Ireland

"I think making use of skills that exist in people already employed within our company has been a great help. This has meant that even though one domain (country) may have gone quiet, the work for the agent dealing with that area has not. This is because we have spread contacts out to agents as and when they are needed. Also never spend unless its a must or it will provide you with a positive ROI .Always question is it really needed or is there another way we can process the issue."

About Sportingbet

We strive to be the world’s best online sports betting service, offering our customers an unprecedented number of sports betting opportunities along with a full suite of casino, poker and games. Sport... (read more)
 

About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Monday, October 26, 2009

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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