Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

WORKFORCE MANAGEMENT

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

How To Enter the 2020 Members' Choice Awards - For Vendors

TRAINING IN CONTACT CENTERS

Article : Choose an Outbound Telemarketing Outsourcer to Hit Goals

#contactcenterworld

I know firsthand how powerful working with an outsourced outbound telemarketing sales partner is. I also know how intimidating, overwhelming and daunting it can be. It sounds cliche but outsourcing to an outbound telemarketing partner really can save time and money by delegating labor intensive processes like recruiting and training, not to mention sparing you from other potential headaches like technology challenges. I've made a list of 9 distinct advantages I discovered while working with an outsourced outbound telemarketing partner over the years.

Advantages of outsourcing to an outsourced telemarketing company:

1. Focus on key objectives

Outsourcing allows organizations to focus on their core business competencies and can help create a competitive advantage while reducing internal operational costs. The beauty of outsourcing is you can choose to outsource an entire function or only a part of it. Every business has limited resources, and every manager has limited time and attention. Outsourcing can help your business shift its focus from peripheral activities toward work that serves the customer and can help managers tackle their priorities more clearly.

2. A different lens

The right outbound telemarketing outsourced partner typically has ideas for improvement to increase efficiency after they've worked through processes, prospects, and sales funnels. This fresh and necessary perspective is key to quickly accelerate growth. Outsourcing sales can bring in a whole new level of experience in this particular area, along with shared responsibility placed on the outsourced team to help detect and diagnose any issues that will ultimately close deals. In addition to this, my experience has been that it's well beyond a diagnosis of issues. A great outsourced partner will help problem solve and bring many potential solutions to the table to discuss as a team.

3. Best in class training programs

It is extremely important to have a strong sales team in place. This team includes sales reps who can handle various stages of the sales cycle. Outsourcers do this all day, every day, so they have sales training expertise and the ability to ramp sales teams down to a science. The right outsourced partner that specializes in outbound telemarketing can take good salespeople and make them great. For you, this means less time and money spent on experimenting with training programs and new hires that may not yield results.

4. Amazing sales reps

Outsourcers know how to hire, motivate, and retain the very best sales representatives for a specific product or service, which translates to higher sales volume for you. They likely have access to different geographical regions and/or can hire from anywhere, depending if they offer remote positions.

Ring2 Dashboards & Wallboards Free Trial

5. Time savings & speed to market

Training a team of new hires often takes longer than you have time for. Outsourcing with the right partner who specializes in outbound telemarketing solves this problem by providing a scalable sales team that already work together. This is a tremendous advantage given the company already has resources ready to go. If you have shorter projects on the horizon, consider choosing a partner that is nimble and has the ability to scale programs up and down including those projects that have finite timeline for completion.

6. Diverse expertise

Companies who manage outsourced sales teams have trained a variety of teams with a mixture of sales experience levels to sell a diverse set of products and services. This creates an array of experience and viewpoints to help support your business objectives.

7. Consider an alternate growth strategy

Outsourcing part or all of your sales can be a great alternative growth strategy when your company may not have space, capital, or long-term need to hire a full sales team in-house. Because this investment is likely to return incremental sales, it's a solid bet, and a great way to revive your sales stream when you can't create and train a full in-house team yourself.

8. Technology

Selecting, purchasing and implementing the right tools to support your business objectives can be expensive and time-consuming. The right outbound telemarketing outsourced partner has the technology and infrastructure established to meet your needs. They are well equipped with both the technical talent and expertise needed to meet your requirements and ensure a smooth project implementation.

9. New market exploration

Instead of tapping into your entire sales organization to enter new markets or verticals, a dedicated outsourced team can help lead the rollout. Most outsourced sales partners have experience in taking new products to market. Separating this from your internal sales teams can reduce expenses and will enable your business to get to market quickly without taking away from your current focus.

#contactcenterworld


About Quality Contact Solutions:
Company LogoQuality Contact Solutions (QCS) is a 100% U.S.-based B2B and B2C telemarketing and call center solutions provider. QCS is PCI Level 1 certified, experienced in many different industry verticals, and has 15 different locations in the U.S.
Company RSS Feed   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Lifetime Of A Number

Read today's tip or listen to it on podcast.

Published: Monday, January 21, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 8261 
Share

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =