Article : Customer Service Aggravations
Everyone has heard friends and family complain about the service they received with certain companies, and how it gets under their skin they way their calls are handled. But when contact center professionals can point out irritants that really annoy them when contacting other contact centers, then you know something needs to be fixed.
- Cheryl Vanditelli, Manager Alt Channel Underwriting, Scotiabank, Canada
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- Elaine Del Rossi, Client Experience Officer, HTH Worldwide, United States
- Christine Ashworth, Head of Customer Service, Zendor GSI Commerce, United Kingdom
- Sami Bahrawi, Managing Partner, FRONTLINERS, Saudi Arabia
- Ken Carosella, Partner / COO, SunSource America, Argentina
- Michael Clark, General Manager - Contact Centre, Workplace Authority, Australia
- Geoff Assing, Senior Support Operations Manager, Lone Wolf Technologies, Canada
- Neil Barnes, Director, Io Speech Analytics Ltd, United Kingdom
- Deborah Cahill, United States
Today's Tip of the Day - Quality
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 200,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Tuesday, July 28, 2009
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