We wanted to know the current state of customer service, and whether it had improved or worsened in the last few years. To get the answer, we asked contact center professionals for their opinions, as they would know the state of customer service best.
About ContactCenterWorld:
# ContactCenterWorld
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
www.contactcenterworld.com
Published: Wednesday, April 14, 2010
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall