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Article : Daniel Robitaille, Director, Desjardins Discusses Contact Center Best Practices & Networking Opportunities Within The Contact Center industry

ContactCenterWorld.com caught up with Daniel Robitaille of Desjardins, a company offering a large range of financial and insurance services in Canada, to discuss Contact Center Best Practices at the Top Ranking Performers conference in Orlando.
Here is the full (transcribed) interview.

If you are interested in hearing from Daniel, he will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)


ContactCenterWorld.com
:
How many times have you entered the awards?
Daniel: This is our first year.

ContactCenterWorld.com: Did you find value in the application process?
Daniel: Yes, we had to work hard to concentrate on what we are doing well. We have to take our best practice inside, and you know what, after this exercise we realized that we can be proud of what we do and have done. When you prepare to come here you have to take your best practices and now you realize that you do a good job.

 



ContactCenterWorld.com:
Did we do our job well from ContactCenterWorld.com?
Daniel: Yes, I like the idea of the way it was prepared and the way the people can socialize. You put a lot of focus on that. We got to know each other and I feel that for you it is very important and for us it was perfect timing, everything was there. Very good.

 

ContactCenterWorld.com: What would you say to somebody else that has never been?
Daniel: They have to come here, at least once, to see and after they are going to understand that, for me it is different, you know when you have just a conference and sometimes it is hard to apply when you are back at your day to day job. When you come out of here you have a lot of good practices that you can concretely apply next week.

Want to see more from this video on the ContactCenterWorld.com Youtube channel? - over 200+ interviews available at this link

You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.

The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL

#contactcenterworld, @desjardinsgroup


About Desjardins:
Company LogoDesjardins: A cooperative financial group in Canada 888 points of service 2,599 ATMs More than 20 entities and business units offering a large range of financial and insurance services in Canada
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Why Can’t You Take My Call?

Read today's tip or listen to it on podcast.

Published: Monday, August 4, 2014

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automated Call Distributors

 
1.) 
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Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
 

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