Article : Daniel Robitaille, Director, Desjardins Discusses Contact Center Best Practices & Networking Opportunities Within The Contact Center industry
ContactCenterWorld.com caught up with Daniel Robitaille of Desjardins, a company offering a large range of financial and insurance services in Canada, to discuss Contact Center Best Practices at the Top Ranking Performers conference in Orlando.
Here is the full (transcribed) interview.
If you are interested in hearing from Daniel, he will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=VEGAS)
ContactCenterWorld.com: How many times have you entered the awards?
Daniel: This is our first year.
ContactCenterWorld.com: Did you find value in the application process?
Daniel: Yes, we had to work hard to concentrate on what we are doing well. We have to take our best practice inside, and you know what, after this exercise we realized that we can be proud of what we do and have done. When you prepare to come here you have to take your best practices and now you realize that you do a good job.
ContactCenterWorld.com: Did we do our job well from ContactCenterWorld.com?
Daniel: Yes, I like the idea of the way it was prepared and the way the people can socialize. You put a lot of focus on that. We got to know each other and I feel that for you it is very important and for us it was perfect timing, everything was there. Very good.
ContactCenterWorld.com: What would you say to somebody else that has never been?
Daniel: They have to come here, at least once, to see and after they are going to understand that, for me it is different, you know when you have just a conference and sometimes it is hard to apply when you are back at your day to day job. When you come out of here you have a lot of good practices that you can concretely apply next week.
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You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=VEGAS
Today's Tip of the Day - Proximity To Customers
More Editorial From Desjardins
Desjardins: The largest cooperative financial group in Canada 888 points of service 2,599 ATMs More than 20 entities and business units offering a large range of financial and insurance services in Canada
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Monday, August 4, 2014