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Article : Day 1 International Contact Center Week 2020

So its back, the 13th annual International Contact Center Week! Join thousands of centers worldwide and celebrate our industry! Here are some fun ideas for today!

Let’s take it easy with an intro into International Contact Center Week #CONTACTCENTERWORLD #ICCW


How about starting with some simple decorations? – How about putting up some colored
balloons so everyone knows it’s a special week? Now, onto some other fun stuff!

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW


FUN IDEA 1 - Jazz up your Headset Day

Tools required: none – just some crazy ideas!

Cost: nil

Time away from the phones: not applicable

Offer a prize for the best dressed headset! Make sure they are still functional though.

 


IDEA 2 - ‘Create an Animal’ Towel Contest

Tools required: regular bath or large towel (s)

Cost: nil

Time away from the phones: nil – done during lunch or before you start the work day or shift

You know when you go to some hotels you see animals made out of towels? Have a fun competition to see who can make the best ones!

To make it even more competitive, do it on zoom and see who can do one the fastest as well as best – give points for speed and creativity!

 

IDEA 3 - Online Yoga Class

Tools required: room with space to lay down, stretch out or space at your desk

Cost: cost of instructor or get someone internally to host this!

Time away from the phones: nil – if you do it during lunchtimes

This is a great way to get your staff relaxed, and rejuvenated! Invite everyone to take part in a
short (or lengthy) yoga class, and introduce them to a new, fun and beneficial way to relax
and clear away any stress of the day.

You can include stretches to do at the desk as well – these can help those who may not have
space or correct ergonomic workspaces to exercise those muscles!


MORE IDEAS TOMORROW!

Today's Tip of the Day - The Name Game

Read today's tip or listen to it on podcast.

Published: Wednesday, September 9, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

5.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 

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