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Article : Day 1 International Contact Center Week 2020

So its back, the 13th annual International Contact Center Week! Join thousands of centers worldwide and celebrate our industry! Here are some fun ideas for today!

Let’s take it easy with an intro into International Contact Center Week #CONTACTCENTERWORLD #ICCW


How about starting with some simple decorations? – How about putting up some colored
balloons so everyone knows it’s a special week? Now, onto some other fun stuff!



FUN IDEA 1 - Jazz up your Headset Day

Tools required: none – just some crazy ideas!

Cost: nil

Time away from the phones: not applicable

Offer a prize for the best dressed headset! Make sure they are still functional though.

 


IDEA 2 - ‘Create an Animal’ Towel Contest

Tools required: regular bath or large towel (s)

Cost: nil

Time away from the phones: nil – done during lunch or before you start the work day or shift

You know when you go to some hotels you see animals made out of towels? Have a fun competition to see who can make the best ones!

To make it even more competitive, do it on zoom and see who can do one the fastest as well as best – give points for speed and creativity!

 

IDEA 3 - Online Yoga Class

Tools required: room with space to lay down, stretch out or space at your desk

Cost: cost of instructor or get someone internally to host this!

Time away from the phones: nil – if you do it during lunchtimes

This is a great way to get your staff relaxed, and rejuvenated! Invite everyone to take part in a
short (or lengthy) yoga class, and introduce them to a new, fun and beneficial way to relax
and clear away any stress of the day.

You can include stretches to do at the desk as well – these can help those who may not have
space or correct ergonomic workspaces to exercise those muscles!


MORE IDEAS TOMORROW!

Today's Tip of the Day - Understand Your Business

Read today's tip or listen to it on podcast.

Published: Wednesday, September 9, 2020

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Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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