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Article : Day 3 International Contact Center Week 2020

International Contact Center Week #CONTACTCENTERWORLD#ICCW

Saturday September 12 - Enjoy Day 3 with these fun ideas!


IDEA 1 - Hat Day

Tools required: none

Cost: Nil - unless you want to offer a prize

Time away from the phones: negligible

Pretty much everyone has a hat of some kind. If not ask them to beg or borrow one and have a hat day! To add some more spice you could even have a silliest hat competition and offer a small prize to the winner. And, to top it off, so to speak, have a worst hat-hair day competition where everyone takes their hats off at the end of the day and the person with the most messed up hair (as a result of the hat) gets a prize!

Take some pictures and email them to us with some comments!

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IDEA 2 -‘How Well Do You Know Your Co-Workers?’ Quiz

Tools required: paper and some pens

Cost: Nil - unless you want to offer a prize

Time away from the phones: 15 – 30 minutes. A little more if you have heats

Get specific details on each person on staff by having them write down a few key points about themselves like: favorite food, favorite hobby, etc. Create a quiz for each member of the staff, and have them match the person to the attribute. The questions could be phrased in this way: "Who’s favorite food is spaghetti and meatballs?" "Who loves to go hiking?" When getting your staff to write down their points, ask them to get creative, making the quiz more challenging and fun! Variants include having competing teams or departments.


IDEA 3 - Color Day

Tools required: none

Cost: Nil - unless you want to offer a prize

Time away from the phones: none

Invite your staff to dress in one color – so everything they wear has to be the same color! You can specify options or allow anything goes. You can offer prizes to the worst color

Watch for more ideas tomorrow!

Today's Tip of the Day - The Name Game

Read today's tip or listen to it on podcast.

Published: Saturday, September 12, 2020

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