Sunday, September 13 - It’s a Sunday so not too much going on – so we lightened the load today!
Trivia Competition – Based On Your Company, Your Products and/or Services
Tools required: paper and some pens
Cost: Nil - unless you want to offer a prize
Time away from the phones: 15 – 30 minutes. A little more if you have heats
Who are the brains behind the operation? Find out with our Trivia Competition!
Create a series of questions for each team and be sure to add some tough ones for a fun challenge.
Have teams work together or individually. If they get it wrong, pass the same question onto the next team. If both teams cannot answer correctly, give them the answer and move onto another question. Harder questions can be worth a few points, while the easier questions can be worth only one. The team with the most points at the end of the competition is the winner!
Remember to base the quiz on what your company does that way everyone will benefit whilst having some fun!
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More fun to come tomorrow!
Published: Sunday, September 13, 2020
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
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OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
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