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Article : Day 5 International Contact Center Week 2020

Monday September 14 - Day 5

IDEA 1 - Crazy Sock day (thanks to CallCenter Denmark for this idea!)

Cost: none

Time away from the phones: negligible

Invite staff to wear some crazy socks and take some snaps! Award the winner a small prize and have some fun.



IDEA 2 - ‘70’s Day

Tools required: none

Cost: Nil - unless you want to offer a prize

Time away from the phones: none

Invite your staff to dress in some fun ‘70’s garb (ie. Bell bottoms, colorful shirts, sunglasses, etc.) Play some ‘70’s tunes throughout the day, and have some 70’s trivia prepared! Awards could be given for the best, or most elaborate costumes.

....NOTE - content continues below this message


INVITATION

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....CONTENT CONTINUED BELOW


IDEA 3 - Online Crazy Dancing Contest

Tools required: maybe a little music!

Cost: Nil - unless you want to offer a prize

Time away from the phones: 15 – 30 minutes. A little more if you have heats

This is lots of fun! Invite everyone to take part – play 30 seconds of music and have heats. You can either choose to vote for the best or the worst dancer and winners of heats go head to head for the best, or worst, belly dancer in your contact center!

You can score based on technique, fun, agility and originality

IDEA 4 - How to Meditate Class

Tools required: quiet area and instructor

Cost: cost of an instructor (maybe one of your staff can teach this!)

Time away from the phones: 20 minutes.

Learn some breathing/ meditation techniques and share this with all staff – host a session where all you do is ask everyone to sit, relax, close their eyes breathe etc! Not only fun but very helpful for staff well being!

 

Today's Tip of the Day - The Name Game

Read today's tip or listen to it on podcast.

Published: Monday, September 14, 2020

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2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 

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