Article : Day 5 - International Contact Center Week
It’s the start of the weekend so as some are winding down keep the activities lighthearted and fun.
Here are a few suggestions.
- Tools required: none
- Cost: none
- Time away from the phones: negligible
Host a day of awareness and support for a cause (ie. Poverty Relief, Breast Cancer, MS, Diabetes, etc.) Have that day include various related activities, and everyone bring something in for a healthy breakfast. Invite everyone to participate in a canned food drive.
Everyone should decide on a colour that corresponds to their chosen support group (ie. Pink for breast cancer) and wear that colour for the day.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
- Tools required: none
- Cost: Nil - unless you want to offer a prize
- Time away from the phones: none
Welcome your staff to dress in some fun ‘70’s garb (ie. Bell bottoms, colorful shirts, sunglasses, etc.)
Play some ‘70’s tunes throughout the day, and have some 70’s trivia prepared! Awards could be given for the best, or most elaborate costumes.
More to follow tomorrow!
Today's Tip of the Day - Play Your Agents Their Calls
Published: Friday, September 14, 2012
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