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Article : Day 8 International Contact Center Week 2020

Thursday 17th September - Day 8!

Final day of International Contact Center Week and we recommend you use the time to reward those who participated.

Giving out awards is one of the best ways to recognize your staff and here are some ideas to make the final day a fun day for everyone!

Awards Day

Tools required: awards – plaques, certificates and cost for lunch

Cost: $10-$20 per award

Time away from the phones: nil – do the awards during lunch invite everyone in!

Have an ‘Awards Lunch’ (send staff a pizza!) on the final day of International Contact Center Week. You can present awards in the following categories:

Best Belly Dancer / Darts Player etc

Most Participation (team/individual)

- Decide on a team on an individual who was most involved, showed most spirit and most participation during the week of events.

Most Competitive (team/individual)

- Who showed their competitive side the most? Which team fought the hardest to reach success? Decide on either an individual or a team who displayed the most competition.


Most money raised (team/individual)

- Do a count on which team, or which person raised the most money during the fundraiser/charity event.

Outstanding Customer Service (team/individual)

- Who provided the best, and most efficient customer service? You can choose a winning team, or a winning individual.

Strongest Team

- Which team showed the most strength in the events? Pick a team you find challenged the competition the most.

_________________________________________________________________________________

Top Performers Awards from ContactCenterWorld.com

Recognize your Top Performers Internationally!

Also consider entering your Top Performers into 2021 ContactCenterWorld.com Top Ranking Performers Awards – what a great way to recognize and celebrate what they do! You can even announce entering your center into the awards! Get your team behind you and go for GOLD!

The Difference

Unlike other awards programs, the ContactCenterWorld.com Top Ranking Performers Awards:

  • Gives everyone an opportunity to compete - large and small centers, leaders, agents, vendors, etc.

  • No limit to how many award categories you can enter for the one entry fee

  • Initial judging is done by industry experts who are current contact center directors

  • Many finalists* get to present their story at the regional conferences held around the world and they walk away with ideas from every other finalist

  • The awards are supported by the very best industry associations, many of whom run national awards and encourage their national winners to make the next step up to the regional awards

  • No complicated process for entering and no need for expert copywriters to design your entry

  • Every finalist also represents their nation in the awards which many liken to the Olympics of the contact center industry!
  • Winners in the regional heats go on to represent their region at the world finals which takes place in a different location every year to compete for the world title.
  • Winners receive trophies and medals plus worldwide recognition as being the undisputed best in the world.

_______________________________________________________________________________

Top Performers Awards from ContactCenterWorld.com

Don't delay, it only takes a few minutes to get your entry in and start your fantastic journey to be an award winner!

The 2021 Contact Center World awards open for entry from NOW! until 31st December 2020 – for details go to www.contactcenterworld.com/worldawards

 

Awards you can enter include:

  • Best Customer Service Professional
  • Best Sales Professional
  • Best Support Professional – workforce planning
  • Best Support Professional – HR
  • Best Support professional – IT
  • Best Trainer
  • Best Supervisor
  • Best Contact Center Leader

    Plus awards for the Best Contact Center, Outbound Campaign, Help Desk etc

- There are many more!

....NOTE - content continues below this message


DON'T MISS THIS!

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

A few other ideas from conference delegates who attend our annual Top Ranking Performers Conferences!

  • Dunk your manager – have a dunk tank where staff can pay a small fee to try and dunk the manager in a bath of water!

  • Water balloon fight! – fun if you have a large lawn and hot weather in September!

  • Executive engagement – invite the exec team in to play some games with your staff

  • Bowling Night – always a favorite. Mix up teams for more fun and make sure everyone is invited including the execs!

  • Wii/PS/X-Box challenge – hook up a games console in the boardroom and have a team competition to see who really is the game ace!

  • Best dressed sports fan

  • My Style Monday - Start the week with dress-down day

  • Charity Can goods sculpture – a spin on food drives – each team to build a sculpture with their donations!

  • Wii Wakeboarding Wednesdays

  • Thinking Thursday - trivia contest

  • Food Court Friday – sharing food from staff

  • Saturday Street Party

  • Charity Can goods delivery - soup kitchen Sunday

  • Pajama day - everyone goes to work wearing pajamas, a robe and slippers.

  • Lost socks day - everyone goes to work with different socks in each feet. Decorate your contact center with different socks.

  • Children's day - on Children's day, be a child. take your toys to work, lollipop and be a child for a day. No adults allowed. Careful though only do when you are not talking to customers

  • Bring your children to work day – be proud of where you work and bring them in, show them what mummy or daddy does!

  • Best toilette paper mummy– wrap your co-workers or better still, your boss, and take some snaps

  • Egg break - string around your waist with a link string attached and try to break the egg balancing your waist, against a competitor with the same conditions.

  • Wear white and take something to donate - responsible social award

  • Art expo – exhibit art work / knitting etc – show off your hobbies

  • Decorate your work station

  • Ladies day - all male staff bring in a gift for the ladies

  • Men’s day – same for the men!

  • Professional makeup day – bring in professionals make up artists

  • Cross dress competition - fashion show with men wearing women clothes and women wearing men’s clothing

  • Healthy food day – a spin on food days – focus on healthy foods!

Broadcast your participation and enjoy!

 

 

Today's Tip of the Day - Understand The Team

Read today's tip or listen to it on podcast.

Published: Thursday, September 17, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Aculab

VoiSentry
VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.

3.) Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

4.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

5.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

6.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

7.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

8.) 
Medallia

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

9.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

10.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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