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Article : Day 8 International Contact Center Week 2020

Thursday 17th September - Day 8!

Final day of International Contact Center Week and we recommend you use the time to reward those who participated.

Giving out awards is one of the best ways to recognize your staff and here are some ideas to make the final day a fun day for everyone!

Awards Day

Tools required: awards – plaques, certificates and cost for lunch

Cost: $10-$20 per award

Time away from the phones: nil – do the awards during lunch invite everyone in!

Have an ‘Awards Lunch’ (send staff a pizza!) on the final day of International Contact Center Week. You can present awards in the following categories:

Best Belly Dancer / Darts Player etc

Most Participation (team/individual)

- Decide on a team on an individual who was most involved, showed most spirit and most participation during the week of events.

Most Competitive (team/individual)

- Who showed their competitive side the most? Which team fought the hardest to reach success? Decide on either an individual or a team who displayed the most competition.


Most money raised (team/individual)

- Do a count on which team, or which person raised the most money during the fundraiser/charity event.

Outstanding Customer Service (team/individual)

- Who provided the best, and most efficient customer service? You can choose a winning team, or a winning individual.

Strongest Team

- Which team showed the most strength in the events? Pick a team you find challenged the competition the most.

_________________________________________________________________________________

Top Performers Awards from ContactCenterWorld.com

Recognize your Top Performers Internationally!

Also consider entering your Top Performers into 2021 ContactCenterWorld.com Top Ranking Performers Awards – what a great way to recognize and celebrate what they do! You can even announce entering your center into the awards! Get your team behind you and go for GOLD!

The Difference

Unlike other awards programs, the ContactCenterWorld.com Top Ranking Performers Awards:

  • Gives everyone an opportunity to compete - large and small centers, leaders, agents, vendors, etc.

  • No limit to how many award categories you can enter for the one entry fee

  • Initial judging is done by industry experts who are current contact center directors

  • Many finalists* get to present their story at the regional conferences held around the world and they walk away with ideas from every other finalist

  • The awards are supported by the very best industry associations, many of whom run national awards and encourage their national winners to make the next step up to the regional awards

  • No complicated process for entering and no need for expert copywriters to design your entry

  • Every finalist also represents their nation in the awards which many liken to the Olympics of the contact center industry!
  • Winners in the regional heats go on to represent their region at the world finals which takes place in a different location every year to compete for the world title.
  • Winners receive trophies and medals plus worldwide recognition as being the undisputed best in the world.

_______________________________________________________________________________

Top Performers Awards from ContactCenterWorld.com

Don't delay, it only takes a few minutes to get your entry in and start your fantastic journey to be an award winner!

The 2021 Contact Center World awards open for entry from NOW! until 31st December 2020 – for details go to www.contactcenterworld.com/worldawards

 

Awards you can enter include:

  • Best Customer Service Professional
  • Best Sales Professional
  • Best Support Professional – workforce planning
  • Best Support Professional – HR
  • Best Support professional – IT
  • Best Trainer
  • Best Supervisor
  • Best Contact Center Leader

    Plus awards for the Best Contact Center, Outbound Campaign, Help Desk etc

- There are many more!

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

A few other ideas from conference delegates who attend our annual Top Ranking Performers Conferences!

  • Dunk your manager – have a dunk tank where staff can pay a small fee to try and dunk the manager in a bath of water!

  • Water balloon fight! – fun if you have a large lawn and hot weather in September!

  • Executive engagement – invite the exec team in to play some games with your staff

  • Bowling Night – always a favorite. Mix up teams for more fun and make sure everyone is invited including the execs!

  • Wii/PS/X-Box challenge – hook up a games console in the boardroom and have a team competition to see who really is the game ace!

  • Best dressed sports fan

  • My Style Monday - Start the week with dress-down day

  • Charity Can goods sculpture – a spin on food drives – each team to build a sculpture with their donations!

  • Wii Wakeboarding Wednesdays

  • Thinking Thursday - trivia contest

  • Food Court Friday – sharing food from staff

  • Saturday Street Party

  • Charity Can goods delivery - soup kitchen Sunday

  • Pajama day - everyone goes to work wearing pajamas, a robe and slippers.

  • Lost socks day - everyone goes to work with different socks in each feet. Decorate your contact center with different socks.

  • Children's day - on Children's day, be a child. take your toys to work, lollipop and be a child for a day. No adults allowed. Careful though only do when you are not talking to customers

  • Bring your children to work day – be proud of where you work and bring them in, show them what mummy or daddy does!

  • Best toilette paper mummy– wrap your co-workers or better still, your boss, and take some snaps

  • Egg break - string around your waist with a link string attached and try to break the egg balancing your waist, against a competitor with the same conditions.

  • Wear white and take something to donate - responsible social award

  • Art expo – exhibit art work / knitting etc – show off your hobbies

  • Decorate your work station

  • Ladies day - all male staff bring in a gift for the ladies

  • Men’s day – same for the men!

  • Professional makeup day – bring in professionals make up artists

  • Cross dress competition - fashion show with men wearing women clothes and women wearing men’s clothing

  • Healthy food day – a spin on food days – focus on healthy foods!

Broadcast your participation and enjoy!

 

 

Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Thursday, September 17, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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