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Article : Day 8 International Contact Center Week

Final day of International Contact Center Week and we recommend you use the time to reward those who participated.

Giving out awards is one of the best ways to recognize your staff and here are some ideas to make the final day a fun day for everyone!

 
Awards Day

Tools required: awards – plaques, certificates and cost for lunch

Cost: $10-$20 per award

Time away from the phones: nil – do the awards during lunch

Have an ‘Awards Lunch’ on the final day of International Contact Center Week. You can present awards in the following categories: 

Best Belly Dancer / Darts Player etc

st Participation (team/individual) - Decide on a team on an individual who was most involved, showed most spirit and most participation during the week of events.

Most Competitive (team/individual) - Who showed their competitive side the most? Which team fought the hardest to reach success? Decide on either an individual or a team who displayed the most competition.

Most money raised (team/individual) - Do a count on which team, or which person raised the most money during the fundraiser/charity event.

Outstanding Customer Service (team/individual) - Who provided the best, and most efficient customer service? You can choose a winning team, or a winning individual.

Strongest Team - Which team showed the most strength in the events? Pick a team you find challenged the competition the most.

 

Top Performers Awards from ContactCenterWorld.com

Recognize your Top Performers Internationally!

Also consider entering your Top Performers into 2014 ContactCenterWorld.com Top Ranking Performers Awards – what a great way to recognize and celebrate what they do! You can even announce entering your center into the awards! Get your team behind you and go for GOLD!

The Difference
Unlike other awards programs, the ContactCenterWorld.com Top Ranking Performers Awards:

-Gives everyone an opportunity to compete - large and small centers, leaders, agents, vendors, etc.

-No limit to how many award categories you can enter for the one entry fee

-Initial judging is done by industry experts who are current contact center directors –

-NO vendors or consultants are judges

-Many finalists* get to present their story at the regional conferences held around the world and they walk away with ideas from every other finalist

-The awards are supported by the very best industry associations, many of whom run national awards and encourage their national winners to make the next step up to the regional awards

-No complicated process for entering and no need for expert copywriters to design your entry

-Every finalist also represents their nation in the awards which many liken to the Olympics of the contact center industry!

-Winners in the regional heats go on to represent their region at the world finals which takes place in Las Vegas every year to compete for the world title.

-Winners receive trophies and medals plus worldwide recognition as being the undisputed best in the world.

Top Performers Awards from ContactCenterWorld.com

Don't delay, it only takes a few minutes to get your entry in and start your fantastic journey to be an award winner!

The 2014 Contact Center World awards open for entry from 1st September 2013 until 31st December 2013 – for details go to www.contactcenterworld.com/worldawards

Awards you can enter include:

  • Best Customer Service Professional
  • Best Sales Professional
  • Best Support Professional – workforce planning
  • Best Support Professional – HR
  • Best Support professional – IT
  • Best Trainer
  • Best Supervisor
  • Best Contact Center Leader
  • Best Customer Service Center
  • Best Contact Center

- There are many more!

 

Remember  -  Have fun.  Celebrate.  Broadcast your participation  and enjoy!

Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Monday, September 16, 2013

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2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)
 

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