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Article : Day Five of International Contact Center Week

#ContactCenterWorld #ICCW & @rajwadhwani

September 14


Since 2008 ContactCenterWorld.com has been encouraging people all over the world to celebrate International Contact Center Week. It's 7 days of fun-filled activities to do in your contact center to really celebrate your people and the industry we work in. Today is day five and below are some suggestions of what you can today in your center.

To get the full story on International Contact Center Week  Including Banners and how to get your own copy of the agenda - Click Here

This year we partnered with TopPlace2Work.com - it’s one of the best ways to measure Employee Engagement instantly and it’s available in over 16 languages! Find out more at www.TopPlace2work.com


Putting Contest

Tools required: putter, golf balls and cans

Cost: Nil - unless you want to offer a prize

Time away from the phones: nil – do during lunch break

Who are your golf fanatics? Have them compete in a putting competition with fun and creative obstacles around the office, or even outside. Set up cans or containers numbered from 1 to 10 (or however many you want) and make sure they are big enough for a golf ball to fit into. Place them in different spots in the area and make sure your putter completes each obstacle before he or she moves onto the next. Lowest number of goes wins!

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"American Idol" Karaoke Competition

Tools required: Karaoke machine – chances are one of your staff has one!

Cost: Nil - unless you want to offer a prize

Time away from the phones: nil – do during lunch

Turn up the tunes and have your own mini Idol right in the office!

Have each member of each team sing along to a song of their choice, and decide on a judge. You can pick your winner based on best voice, worst voice

Some Other Suggestions May Include:

  • Professional makeup day – bring in professionals make up artists
  • Cross dress competition - fashion show with men wearing women clothes and women wearing men’s clothing



ContactCenterWorld.com will be posting daily activities throughout the course of International Contact Center Week. We invite you to follow along with the suggested guide for fun daily activities that will boost morale within your contact center. Feel free to create your own events.

Please if you can share with us what you are doing on the day and even upload photos on our website under the Wall post section above, that would be awesome

Also if you send out any tweets use #ContactCenterWorld #ICCW & @rajwadhwani

To get the full story on International Contact Center Week Including Banners and how to get your own copy of the agenda - Click Here

 

Today's Tip of the Day - Training Sweetener

Read today's tip or listen to it on podcast.

Related Editorial

Published: Friday, September 14, 2018

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2021 Buyers Guide
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eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.
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FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
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Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

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PH: 833-427-7488
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Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.
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livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
PH: 18442077999
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ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
PH: 1-888-827-3918
8.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
PH: +441279 5555 80
 

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