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Article : Day Five of International Contact Center Week

#ContactCenterWorld #ICCW & @rajwadhwani


September 14



Since 2008 ContactCenterWorld.com has been encouraging people all over the world to celebrate International Contact Center Week. It's 7 days of fun-filled activities to do in your contact center to really celebrate your people and the industry we work in. Today is day five and below are some suggestions of what you can today in your center.

To get the full story on International Contact Center Week  Including Banners and how to get your own copy of the agenda - Click Here

This year we partnered with TopPlace2Work.com - it’s one of the best ways to measure Employee Engagement instantly and it’s available in over 16 languages! Find out more at www.TopPlace2work.com



Putting Contest

Tools required: putter, golf balls and cans

Cost: Nil - unless you want to offer a prize

Time away from the phones: nil – do during lunch break

Who are your golf fanatics? Have them compete in a putting competition with fun and creative obstacles around the office, or even outside. Set up cans or containers numbered from 1 to 10 (or however many you want) and make sure they are big enough for a golf ball to fit into. Place them in different spots in the area and make sure your putter completes each obstacle before he or she moves onto the next. Lowest number of goes wins!



"American Idol" Karaoke Competition

Tools required: Karaoke machine – chances are one of your staff has one!

Cost: Nil - unless you want to offer a prize

Time away from the phones: nil – do during lunch

Turn up the tunes and have your own mini Idol right in the office!

Have each member of each team sing along to a song of their choice, and decide on a judge. You can pick your winner based on best voice, worst voice


Some Other Suggestions May Include:

  • Professional makeup day – bring in professionals make up artists
  • Cross dress competition - fashion show with men wearing women clothes and women wearing men’s clothing



ContactCenterWorld.com will be posting daily activities throughout the course of International Contact Center Week. We invite you to follow along with the suggested guide for fun daily activities that will boost morale within your contact center. Feel free to create your own events.

Please if you can share with us what you are doing on the day and even upload photos on our website under the Wall post section above, that would be awesome

Also if you send out any tweets use #ContactCenterWorld #ICCW & @rajwadhwani

To get the full story on International Contact Center Week Including Banners and how to get your own copy of the agenda - Click Here

 

Today's Tip of the Day - Where The System Breaks Down

Read today's tip or listen to it on podcast.

Published: Friday, September 14, 2018

Printer Friendly Version Printer friendly version

2024 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

5.) 
Pointel

Voice Self Service
Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
(read more)
 

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