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Article : Day Five of International Contact Center Week

Project Manager
ContactCenterWorld
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Since 2008 ContactCenterWorld.com has been encouraging people all over the world to celebrate International Contact Center Week. It's 7 days of fun-filled activities to do in your contact center to really celebrate your people and the industry we work in. Today is day five and below are some suggestions of what you can today in your center.

This year we partnered with TopPlace2Work.com - it’s one of the best ways to measure Employee Engagement instantly and it’s available in over 16 languages! Find out more at www.TopPlace2work.com

Putting Contest

Tools required: putter, golf balls and cans

Cost: Nil - unless you want to offer a prize

Time away from the phones: nil – do during lunch break

Who are your golf fanatics? Have them compete in a putting competition with fun and creative obstacles around the office, or even outside. Set up cans or containers numbered from 1 to 10 (or however many you want) and make sure they are big enough for a golf ball to fit into. Place them in different spots in the area and make sure your putter completes each obstacle before he or she moves onto the next. Lowest number of goes wins!




"American Idol" Karaoke Competition

Tools required: Karaoke machine – chances are one of your staff has one!

Cost: Nil - unless you want to offer a prize

Time away from the phones: nil – do during lunch

Turn up the tunes and have your own mini Idol right in the office!

Have each member of each team sing along to a song of their choice, and decide on a judge. You can pick your winner based on best voice, worst voice


Some Other Suggestions May Include:

  • Professional makeup day – bring in professionals make up artists
  • Cross dress competition - fashion show with men wearing women clothes and women wearing men’s clothing



ContactCenterWorld.com will be posting daily activities throughout the course of International Contact Centre Week. We invite you to follow along with the suggested guide for fun daily activities that will boost morale within your contact centre. Feel free to create your own events.

Please if you can share with us what you are doing on the day and even upload photos on our website under the Wall post section above, that would be awesome

Also if you send out any tweets use #iccw and also #contactcenterworld and @rajwadhwani


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Monday, September 14, 2015

Printer Friendly Version Printer friendly version

2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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