#ContactCenterWorld #ICCW & @rajwadhwani

Friday September 16, 2016

It's the second-last day of International Contact Center Week. Back in 2008, ContactCenterWorld.com created the week-long event to help celebrate our industry world wide and the impact has been tremendous. Contact Centers and workers from all around the globe have been taking part in fun and morale boosting activities throughout the week. Below are some suggestions as to how you can participate.

To get the full story on International Contact Center Week 2016 Including Banners and how to get your own copy of the agenda - Click Here

This year we partnered with TopPlace2Work.com - it’s one of the best ways to measure Employee Engagement instantly and it’s available in over 16 languages! Find out more at www.TopPlace2work.com

Salsa Class

Tools required: none

Cost: Cost of a salsa trainer (they will have their own music)

Time away from the phones: nil – can be done during lunchtime

Want to have a great time while getting in some exercise? Invite your team to get involved with a salsa dancing class. You don’t need any experience and it’s a great way to both relieve stress and have fun!

Team Theme Day (thanks to Vodafone Fiji)

Tools required: none

Cost: Nil unless you want to offer a prize

Time away from the phones: nil

Have your teams dress up in their own team themes - judge them based on effort and uniformity! Above are some snaps from Vodafone Fiji!

Cooking Contest

Tools required: none

Cost: Nil - unless you want to offer a prize

Time away from the phones: none

Hold a cooking contest. Have everyone bring in some home cooking - things like cookies, muffins, etc. and award points for presentation and taste. You can award prizes to the winner.

Charity Bazaar Sale (thanks to NTUC Income Singapore)

Tools required: none

Cost: Nil

Time away from the phones: none

Hold a bazaar where everone can bring in items – cooked goods, old items they no longer want or need, etc. and sell them giving all proceeds to charity!

Bring in a Massage Therapist.

Tools required: none

Cost: Cost of a massage therapist - can be offset if staff contribute a small amount for the massage

Time away from the phones: 10 minutes per person during a break

After the fun of salsa and the stress of the cooking contest, invite staff to a massage at their workstation.

You can also have a massage therapist come in and do an explanation on small ways you can ease stress yourself. Get him or her to perform a demonstration on some simple techniques. It's also fun!


ContactCenterWorld.com will be posting daily activities throughout the course of International Contact Center Week. We invite you to follow along with the suggested guide for fun daily activities that will boost morale within your contact center. Feel free to create your own events.

Please if you can share with us what you are doing on the day and even upload photos on our website under the Wall post section, that would be awesome

Also if you send out any tweets use #ContactCenterWorld #ICCW & @rajwadhwani

To get the full story on International Contact Center Week 2016 Including Banners and how to get your own copy of the agenda - Click Here

About ContactCenterWorld.com

ContactCenterWorld.com is the Global Association for Contact Center and Customer Engagement Best Practices and is the largest networking group for contact center industry professionals with over 151,000 professional members. Founded in 1999, ContactCenterWorld.com helps members improve service, performance, reduce costs, enhance sales and employee engagement.

Find out more at www.ContactCenterWorld.com.
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