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Article : Day Seven of International Contact Center Week

#ContactCenterWorld #ICCW & @rajwadhwani


Friday September 16, 2016



It's the second-last day of International Contact Center Week. Back in 2008, ContactCenterWorld.com created the week-long event to help celebrate our industry world wide and the impact has been tremendous. Contact Centers and workers from all around the globe have been taking part in fun and morale boosting activities throughout the week. Below are some suggestions as to how you can participate.

To get the full story on International Contact Center Week 2016 Including Banners and how to get your own copy of the agenda - Click Here

This year we partnered with TopPlace2Work.com - it’s one of the best ways to measure Employee Engagement instantly and it’s available in over 16 languages! Find out more at www.TopPlace2work.com


Salsa Class

Tools required: none

Cost: Cost of a salsa trainer (they will have their own music)

Time away from the phones: nil – can be done during lunchtime

Want to have a great time while getting in some exercise? Invite your team to get involved with a salsa dancing class. You don’t need any experience and it’s a great way to both relieve stress and have fun!




Team Theme Day
(thanks to Vodafone Fiji)

Tools required: none

Cost: Nil unless you want to offer a prize

Time away from the phones: nil

Have your teams dress up in their own team themes - judge them based on effort and uniformity! Above are some snaps from Vodafone Fiji!


Cooking Contest

Tools required: none

Cost: Nil - unless you want to offer a prize

Time away from the phones: none

Hold a cooking contest. Have everyone bring in some home cooking - things like cookies, muffins, etc. and award points for presentation and taste. You can award prizes to the winner.


Charity Bazaar Sale (thanks to NTUC Income Singapore)

Tools required: none

Cost: Nil

Time away from the phones: none

Hold a bazaar where everone can bring in items – cooked goods, old items they no longer want or need, etc. and sell them giving all proceeds to charity!


Bring in a Massage Therapist.

Tools required: none

Cost: Cost of a massage therapist - can be offset if staff contribute a small amount for the massage

Time away from the phones: 10 minutes per person during a break

After the fun of salsa and the stress of the cooking contest, invite staff to a massage at their workstation.

You can also have a massage therapist come in and do an explanation on small ways you can ease stress yourself. Get him or her to perform a demonstration on some simple techniques. It's also fun!


ContactCenterWorld.com will be posting daily activities throughout the course of International Contact Center Week. We invite you to follow along with the suggested guide for fun daily activities that will boost morale within your contact center. Feel free to create your own events.

Please if you can share with us what you are doing on the day and even upload photos on our website under the Wall post section, that would be awesome

Also if you send out any tweets use #ContactCenterWorld #ICCW & @rajwadhwani

To get the full story on International Contact Center Week 2016 Including Banners and how to get your own copy of the agenda - Click Here

 

Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Friday, September 16, 2016

Printer Friendly Version Printer friendly version

2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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