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Article : Day Three Suggestions for International Contact Center Week

#ContactCenterWorld #ICCW & @rajwadwhani


September 12



We are in the midst of a week-long global celebration of the contact center industry called International Contact Center Week. We hope you have been following along with suggested activities to help boost morale and celebrate the people working your center. The following is just some suggestions of fun activities to take part in on Day Three. Enjoy!

To get the full story on International Contact Center Week Including Banners and how to get your own copy of the agenda - Click Here


This year we partnered with TopPlace2Work.com - it’s one of the best ways to measure Employee Engagement instantly and it’s available in over 16 languages! Find out more at www.TopPlace2work.com

It’s the start of the week so as some are winding up, keep the activities lighthearted and fun. Here are a few suggestions.


Jazz up your Headset Day

Tools required: none – just some crazy ideas!

Cost: nil

Time away from the phones: not applicable

Offer a prize for the best dressed headset! Make sure they are still functional though. Many thanks to VADS BPO in Malaysia for this neat idea – see image above.




Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….




BINGO

Tools required: Printed bingo tickets and numbers

Cost: Nil – unless you want to offer a prize

Time away from phones: negligible

Give each employee a paper bingo ticket. Everyday someone can pick a number out of a hat, this continues until someone gets the designated objective (i.e. full house, one line, an X, a T, etc.). The person who gets bingo first is the winner!


An Appreciation Breakfast/Luncheon

Tools required: everyone to bring in some food

Cost: nil

Time away from the phones: nil – done during lunch or before you start the work day or shift

Have everyone bring in something for the morning, whether it be a bowl of fruit, some sandwiches, bottles of water, salad, etc. Make it a potluck (everyone brings something for the group to share out) and enjoy each other’s company for a short breakfast or lunch!


Yoga Class

Tools required: room with space to lay down, stretch out

Cost: cost of instructor

Time away from the phones: nil – if you do it during lunchtimes

This is a great way to get your staff relaxed, and rejuvenated! Invite everyone to take part in a short (or lengthy) yoga class, and introduce them to a new, fun and beneficial way to relax and clear away any stress of the day.


Charity Car Wash

Tools required: buckets, car washing tools and chamois cloths

Cost: $20-50 for car wash liquid, buckets

Time away from the phones: nil – can done as a charity event during lunchtime

Get your center noticed by offering to wash the cars of employees including company execs! Do it during lunch hour and have some fun as well as raising funds by having everyone who wants their vehicle washed donate some money to your favorite charity.


Other Fun Ideas You May Want To Consider Include:

  • Street Party
  • Children's day - on Children's day, be a child. take your toys to work, lollipop and be a child for a day. No adults allowed. Careful though only do when you are not talking to customers
  • Bring your children to work day – be proud of where you work and bring them in, show them what mummy or daddy does!
  • Best toilet paper mummy – wrap your co-workers or better still, your boss, and take some snaps
  • Egg break - string around your waist with a link string attached and try to break the egg balancing your waist, against a competitor with the same conditions.

 

ContactCenterWorld.com will be posting daily activities throughout the course of International Contact Center Week. We invite you to follow along with the suggested guide for fun daily activities that will boost morale within your contact center. Feel free to create your own events.

Please if you can share with us what you are doing on the day and even upload photos on our website under the Wall post section, that would be awesome

Also if you send out any tweets use #ContactCenterWorld #ICCW & @rajwadhwani

To get the full story on International Contact Center Week Including Banners and how to get your own copy of the agenda - Click Here

 

Today's Tip of the Day - Don’t Over Glamorise Your Job Adverts

Read today's tip or listen to it on podcast.

Published: Wednesday, September 12, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.

4.) 
DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

5.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

6.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions

7.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)

8.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

10.) 
The Phone Number Testing Company

Phone Number Testing and Validation
Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test.

If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers.

We offer a free no obligation test trial
 

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