Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Sri Sumari
GM Health Care Service
Heriadhi Waskitho
Quality Auditor
Diana Syahriyanti
Contact Center Departement Head
Luzviminda Alabata
Call Center Supervisor
Nikola Cocovic
Head of Partnerships

Article : Day Three Suggestions for International Contact Center Week

#ContactCenterWorld #ICCW & @rajwadwhani

September 12

We are in the midst of a week-long global celebration of the contact center industry called International Contact Center Week. We hope you have been following along with suggested activities to help boost morale and celebrate the people working your center. The following is just some suggestions of fun activities to take part in on Day Three. Enjoy!

To get the full story on International Contact Center Week Including Banners and how to get your own copy of the agenda - Click Here

This year we partnered with - it’s one of the best ways to measure Employee Engagement instantly and it’s available in over 16 languages! Find out more at

It’s the start of the week so as some are winding up, keep the activities lighthearted and fun. Here are a few suggestions.

Jazz up your Headset Day

Tools required: none – just some crazy ideas!

Cost: nil

Time away from the phones: not applicable

Offer a prize for the best dressed headset! Make sure they are still functional though. Many thanks to VADS BPO in Malaysia for this neat idea – see image above.


Tools required: Printed bingo tickets and numbers

Cost: Nil – unless you want to offer a prize

Time away from phones: negligible

Give each employee a paper bingo ticket. Everyday someone can pick a number out of a hat, this continues until someone gets the designated objective (i.e. full house, one line, an X, a T, etc.). The person who gets bingo first is the winner!

An Appreciation Breakfast/Luncheon

Tools required: everyone to bring in some food

Cost: nil

Time away from the phones: nil – done during lunch or before you start the work day or shift

Have everyone bring in something for the morning, whether it be a bowl of fruit, some sandwiches, bottles of water, salad, etc. Make it a potluck (everyone brings something for the group to share out) and enjoy each other’s company for a short breakfast or lunch!

Yoga Class

Tools required: room with space to lay down, stretch out

Cost: cost of instructor

Time away from the phones: nil – if you do it during lunchtimes

This is a great way to get your staff relaxed, and rejuvenated! Invite everyone to take part in a short (or lengthy) yoga class, and introduce them to a new, fun and beneficial way to relax and clear away any stress of the day.

Charity Car Wash

Tools required: buckets, car washing tools and chamois cloths

Cost: $20-50 for car wash liquid, buckets

Time away from the phones: nil – can done as a charity event during lunchtime

Get your center noticed by offering to wash the cars of employees including company execs! Do it during lunch hour and have some fun as well as raising funds by having everyone who wants their vehicle washed donate some money to your favorite charity.

Other Fun Ideas You May Want To Consider Include:

  • Street Party
  • Children's day - on Children's day, be a child. take your toys to work, lollipop and be a child for a day. No adults allowed. Careful though only do when you are not talking to customers
  • Bring your children to work day – be proud of where you work and bring them in, show them what mummy or daddy does!
  • Best toilet paper mummy – wrap your co-workers or better still, your boss, and take some snaps
  • Egg break - string around your waist with a link string attached and try to break the egg balancing your waist, against a competitor with the same conditions. will be posting daily activities throughout the course of International Contact Center Week. We invite you to follow along with the suggested guide for fun daily activities that will boost morale within your contact center. Feel free to create your own events.

Please if you can share with us what you are doing on the day and even upload photos on our website under the Wall post section, that would be awesome

Also if you send out any tweets use #ContactCenterWorld #ICCW & @rajwadhwani

To get the full story on International Contact Center Week Including Banners and how to get your own copy of the agenda - Click Here


Today's Tip of the Day - Getting The Ergonomic Programme Right

Read today's tip or listen to it on podcast.

Published: Wednesday, September 12, 2018

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automated Call Distributors

Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.





About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =