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Article : Day Three Suggestions for International Contact Center Week

#ContactCenterWorld #ICCW & @rajwadwhani


September 12



We are in the midst of a week-long global celebration of the contact center industry called International Contact Center Week. We hope you have been following along with suggested activities to help boost morale and celebrate the people working your center. The following is just some suggestions of fun activities to take part in on Day Three. Enjoy!

To get the full story on International Contact Center Week Including Banners and how to get your own copy of the agenda - Click Here


This year we partnered with TopPlace2Work.com - it’s one of the best ways to measure Employee Engagement instantly and it’s available in over 16 languages! Find out more at www.TopPlace2work.com

It’s the start of the week so as some are winding up, keep the activities lighthearted and fun. Here are a few suggestions.


Jazz up your Headset Day

Tools required: none – just some crazy ideas!

Cost: nil

Time away from the phones: not applicable

Offer a prize for the best dressed headset! Make sure they are still functional though. Many thanks to VADS BPO in Malaysia for this neat idea – see image above.






BINGO

Tools required: Printed bingo tickets and numbers

Cost: Nil – unless you want to offer a prize

Time away from phones: negligible

Give each employee a paper bingo ticket. Everyday someone can pick a number out of a hat, this continues until someone gets the designated objective (i.e. full house, one line, an X, a T, etc.). The person who gets bingo first is the winner!


An Appreciation Breakfast/Luncheon

Tools required: everyone to bring in some food

Cost: nil

Time away from the phones: nil – done during lunch or before you start the work day or shift

Have everyone bring in something for the morning, whether it be a bowl of fruit, some sandwiches, bottles of water, salad, etc. Make it a potluck (everyone brings something for the group to share out) and enjoy each other’s company for a short breakfast or lunch!


Yoga Class

Tools required: room with space to lay down, stretch out

Cost: cost of instructor

Time away from the phones: nil – if you do it during lunchtimes

This is a great way to get your staff relaxed, and rejuvenated! Invite everyone to take part in a short (or lengthy) yoga class, and introduce them to a new, fun and beneficial way to relax and clear away any stress of the day.


Charity Car Wash

Tools required: buckets, car washing tools and chamois cloths

Cost: $20-50 for car wash liquid, buckets

Time away from the phones: nil – can done as a charity event during lunchtime

Get your center noticed by offering to wash the cars of employees including company execs! Do it during lunch hour and have some fun as well as raising funds by having everyone who wants their vehicle washed donate some money to your favorite charity.


Other Fun Ideas You May Want To Consider Include:

  • Street Party
  • Children's day - on Children's day, be a child. take your toys to work, lollipop and be a child for a day. No adults allowed. Careful though only do when you are not talking to customers
  • Bring your children to work day – be proud of where you work and bring them in, show them what mummy or daddy does!
  • Best toilet paper mummy – wrap your co-workers or better still, your boss, and take some snaps
  • Egg break - string around your waist with a link string attached and try to break the egg balancing your waist, against a competitor with the same conditions.

 

ContactCenterWorld.com will be posting daily activities throughout the course of International Contact Center Week. We invite you to follow along with the suggested guide for fun daily activities that will boost morale within your contact center. Feel free to create your own events.

Please if you can share with us what you are doing on the day and even upload photos on our website under the Wall post section, that would be awesome

Also if you send out any tweets use #ContactCenterWorld #ICCW & @rajwadhwani

To get the full story on International Contact Center Week Including Banners and how to get your own copy of the agenda - Click Here

 

Today's Tip of the Day - Scripting

Read today's tip or listen to it on podcast.

Published: Wednesday, September 12, 2018

Printer Friendly Version Printer friendly version

2023 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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