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Article : Day Two of International Contact Center Week

#ContactCenterWorld #ICCW @rajwadhwani


Sunday September 11



It's day two of International Contact Center Week and we at ContactCenterWorld.com invite you to participate alongside this week-long global event which celebrates our industry. Here are some activities and suggestions for you to take part in today.

To get the full story on International Contact Center Week Including Banners and how to get your own copy of the agenda - Click Here

This year we partnered with TopPlace2Work.com - it’s one of the best ways to measure Employee Engagement instantly and it’s available in over 16 languages! Find out more at www.TopPlace2work.com

It’s only day 2 so let’s take it easy with these fun events.


Backwards Day


Ring2 Dashboards & Wallboards Free Trial


Tools required: nil

Cost: nil

Time away from phones: Nil

Invite staff to come to work wear their clothes backwards! It’s a lot of fun!



Pot Luck Culture Cook-Out

Tools required: Only imagination from your team and some paper plates/cutlery

Cost: Nil - unless you want to offer a prize for best dish!

Time away from the phones: Nil – arrange during lunch breaks

You probably have a mix of cultures in your center so organize a pot luck cook out where anyone interested can create and bring in something from their home town/nation or just something unique and everyone gets to share and experience the delights. It’s a great way to celebrate culture and everyone loves to sample some food!


Trivia Competition – Based On Your Company, Your Products and/or Services

Tools required: paper and some pens

Cost: Nil - unless you want to offer a prize

Time away from the phones: 15 – 30 minutes. A little more if you have heats

Who are the brains behind the operation? Find out with our Trivia Competition! Create a series of questions for each team and be sure to add some tough ones for a fun challenge.

Have teams work together or individually. If they get it wrong, pass the same question onto the next team. If both teams cannot answer correctly, give them the answer and move onto another question. Harder questions can be worth a few points, while the easier questions can be worth only one. The team with the most points at the end of the competition is the winner!

Remember to base the quiz on what your company does that way everyone will benefit whilst having some fun!


Mini Basketball Shootout

Tools required: portable basketball net or bin/garbage can (clean) and ball

Cost: Nil - unless you want to offer a prize

Time away from the phones: 5 – 10 minutes. A little more if you have heats

Time to get your game on. See which team is the best at shooting hoops by setting up a small basketball net or garbage can. Have each team take turns shooting (or tossing) a basketball or any type of ball into the respective net or garbage can and each successful toss results in a point. One person from the first team has a turn, and after their shot (hit or miss) the first person from the NEXT team has a turn. After each person from each team has had a turn, the points should be tallied. The team who has the most points is the winner!


Darts Competition

Tools Required: Dart board & darts

Cost: Nil - unless you want to offer a prize

Time away from the phones: 10 – 20 minutes.

A little more if you have heats.

Concentration and finesse is a must for this competition! Set up a dart board and have your teams compete to see who gets closest to the target. Much like the Basketball Shootout, each member of each team gets a turn tossing a dart at the dartboard, aiming for the center. Have a scorekeeper and get them to record the points.


Host a Meditation Class


Tools required:
quiet area and instructor

Cost: cost of an instructor (maybe one of your staff can teach this!)

Time away from the phones: 20 minutes.

This is a very beneficial way to teach your staff to take some time during each day to rejuvenate and relax the mind and body. A class can teach everyone to better communicate, and can drastically reduce a stressful aura in the office.


Other Day Two Activities May Include:

  • Best dressed sports fan

  • Food Court Sharing – sharing food from staff

  • Mustache day - men and women wear a fake

  • Lost socks day - everyone goes to work with different socks in each feet. Decorate your contact center with different socks.


ContactCenterWorld.com will be posting daily activities throughout the course of International Contact Center Week. We invite you to follow along with the suggested guide for fun daily activities that will boost morale within your contact center. Feel free to create your own events.

Please if you can share with us what you are doing on the day and even upload photos on our website under the Wall post section, that would be awesome.

Also if you send out any tweets use #contactcenterworld #ICCW & @rajwadhwani

To get the full story on International Contact Center Week Including Banners and how to get your own copy of the agenda - Click Here

Today's Tip of the Day - Voice Mail Timeout!

Read today's tip or listen to it on podcast.

Published: Tuesday, September 11, 2018

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2020 Buyers Guide Dialer Solutions

 
1.) 
Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
PH: +1 888-946-6878

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

4.) 
ComSys S.A.

CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
(read more)
PH: +302109241486

5.) 
contactSPACE

contactSPACE
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.

Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.

Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.
PH: +6188803111

6.) 
CTCOMM

Genesys PureConnect
Genesys PureEngage
Tegsoft

7.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
PH: +49 351 44529800

8.) 
Megacall

Megadialer
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.

All rates include:
Instant Call Reports
On-Demand Recording
Call Supervisor
Call Layout after Completion
Your Own Caller ID
Call Monitor
Automatic Re-Calls
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration
PH: +34 952 667 511

9.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.
PH: 877-588-2292

10.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
PH: +441617102740
 

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