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Article : Day Two of International Contact Center Week

#ContactCenterWorld #ICCW @rajwadhwani

Sunday September 11

It's day two of International Contact Center Week and we at invite you to participate alongside this week-long global event which celebrates our industry. Here are some activities and suggestions for you to take part in today.

To get the full story on International Contact Center Week Including Banners and how to get your own copy of the agenda - Click Here

This year we partnered with - it’s one of the best ways to measure Employee Engagement instantly and it’s available in over 16 languages! Find out more at

It’s only day 2 so let’s take it easy with these fun events.

Backwards Day

Tools required: nil

Cost: nil

Time away from phones: Nil

Invite staff to come to work wear their clothes backwards! It’s a lot of fun!

Pot Luck Culture Cook-Out

Tools required: Only imagination from your team and some paper plates/cutlery

Cost: Nil - unless you want to offer a prize for best dish!

Time away from the phones: Nil – arrange during lunch breaks

You probably have a mix of cultures in your center so organize a pot luck cook out where anyone interested can create and bring in something from their home town/nation or just something unique and everyone gets to share and experience the delights. It’s a great way to celebrate culture and everyone loves to sample some food!

Trivia Competition – Based On Your Company, Your Products and/or Services

Tools required: paper and some pens

Cost: Nil - unless you want to offer a prize

Time away from the phones: 15 – 30 minutes. A little more if you have heats

Who are the brains behind the operation? Find out with our Trivia Competition! Create a series of questions for each team and be sure to add some tough ones for a fun challenge.

Have teams work together or individually. If they get it wrong, pass the same question onto the next team. If both teams cannot answer correctly, give them the answer and move onto another question. Harder questions can be worth a few points, while the easier questions can be worth only one. The team with the most points at the end of the competition is the winner!

Remember to base the quiz on what your company does that way everyone will benefit whilst having some fun!

Mini Basketball Shootout

Tools required: portable basketball net or bin/garbage can (clean) and ball

Cost: Nil - unless you want to offer a prize

Time away from the phones: 5 – 10 minutes. A little more if you have heats

Time to get your game on. See which team is the best at shooting hoops by setting up a small basketball net or garbage can. Have each team take turns shooting (or tossing) a basketball or any type of ball into the respective net or garbage can and each successful toss results in a point. One person from the first team has a turn, and after their shot (hit or miss) the first person from the NEXT team has a turn. After each person from each team has had a turn, the points should be tallied. The team who has the most points is the winner!

Darts Competition

Tools Required: Dart board & darts

Cost: Nil - unless you want to offer a prize

Time away from the phones: 10 – 20 minutes.

A little more if you have heats.

Concentration and finesse is a must for this competition! Set up a dart board and have your teams compete to see who gets closest to the target. Much like the Basketball Shootout, each member of each team gets a turn tossing a dart at the dartboard, aiming for the center. Have a scorekeeper and get them to record the points.

Host a Meditation Class

Tools required:
quiet area and instructor

Cost: cost of an instructor (maybe one of your staff can teach this!)

Time away from the phones: 20 minutes.

This is a very beneficial way to teach your staff to take some time during each day to rejuvenate and relax the mind and body. A class can teach everyone to better communicate, and can drastically reduce a stressful aura in the office.

Other Day Two Activities May Include:

  • Best dressed sports fan

  • Food Court Sharing – sharing food from staff

  • Mustache day - men and women wear a fake

  • Lost socks day - everyone goes to work with different socks in each feet. Decorate your contact center with different socks. will be posting daily activities throughout the course of International Contact Center Week. We invite you to follow along with the suggested guide for fun daily activities that will boost morale within your contact center. Feel free to create your own events.

Please if you can share with us what you are doing on the day and even upload photos on our website under the Wall post section, that would be awesome.

Also if you send out any tweets use #contactcenterworld #ICCW & @rajwadhwani

To get the full story on International Contact Center Week Including Banners and how to get your own copy of the agenda - Click Here

Today's Tip of the Day - Quantity, Quality, Cost

Read today's tip or listen to it on podcast.

Published: Tuesday, September 11, 2018

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