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Article : Day Two of International Contact Center Week

It's day two of International Contact Center Week and we at invite you to participate alongside this week-long global event which celebrates our industry. Here are some activities and suggestions for you to take part in today.

This year we partnered with - it’s one of the best ways to measure Employee Engagement instantly and it’s available in over 16 languages! Find out more at

It’s only day 2 so let’s take it easy with these fun events.

Backwards Day

Tools required: nil

Cost: nil

Time away from phones: Nil

Invite staff to come to work wear their clothes backwards! It’s a lot of fun!

Pot Luck Culture Cook-Out

Tools required: Only imagination from your team and some paper plates/cutlery

Cost: Nil - unless you want to offer a prize for best dish!

Time away from the phones: Nil – arrange during lunch breaks

You probably have a mix of cultures in your center so organize a pot luck cook out where anyone interested can create and bring in something from their home town/nation or just something unique and everyone gets to share and experience the delights. It’s a great way to celebrate culture and everyone loves to sample some food!

Trivia Competition – Based On Your Company, Your Products and/or Services

Tools required: paper and some pens

Cost: Nil - unless you want to offer a prize

Time away from the phones: 15 – 30 minutes. A little more if you have heats

Who are the brains behind the operation? Find out with our Trivia Competition! Create a series of questions for each team and be sure to add some tough ones for a fun challenge.

Have teams work together or individually. If they get it wrong, pass the same question onto the next team. If both teams cannot answer correctly, give them the answer and move onto another question. Harder questions can be worth a few points, while the easier questions can be worth only one. The team with the most points at the end of the competition is the winner!

Remember to base the quiz on what your company does that way everyone will benefit whilst having some fun!

Mini Basketball Shootout

Tools required: portable basketball net or bin/garbage can (clean) and ball

Cost: Nil - unless you want to offer a prize

Time away from the phones: 5 – 10 minutes. A little more if you have heats

Time to get your game on. See which team is the best at shooting hoops by setting up a small basketball net or garbage can. Have each team take turns shooting (or tossing) a basketball or any type of ball into the respective net or garbage can and each successful toss results in a point. One person from the first team has a turn, and after their shot (hit or miss) the first person from the NEXT team has a turn. After each person from each team has had a turn, the points should be tallied. The team who has the most points is the winner!

Darts Competition

Tools Required: Dart board & darts

Cost: Nil - unless you want to offer a prize

Time away from the phones: 10 – 20 minutes.

A little more if you have heats.

Concentration and finesse is a must for this competition! Set up a dart board and have your teams compete to see who gets closest to the target. Much like the Basketball Shootout, each member of each team gets a turn tossing a dart at the dartboard, aiming for the center. Have a scorekeeper and get them to record the points.

Host a Meditation Class

Tools required:
quiet area and instructor

Cost: cost of an instructor (maybe one of your staff can teach this!)

Time away from the phones: 20 minutes.

This is a very beneficial way to teach your staff to take some time during each day to rejuvenate and relax the mind and body. A class can teach everyone to better communicate, and can drastically reduce a stressful aura in the office.

Other Day Two Activities May Include:

  • Best dressed sports fan
  • Food Court Friday – sharing food from staff
  • Mustache day - men and women wear a fake
  • Lost socks day - everyone goes to work with different socks in each feet. Decorate your contact center with different socks. will be posting daily activities throughout the course of International Contact Centre Week. We invite you to follow along with the suggested guide for fun daily activities that will boost morale within your contact centre. Feel free to create your own events.

Please if you can share with us what you are doing on the day and even upload photos on our website under the Wall post section above, that would be awesome

Also if you send out any tweets use #iccw and also #contactcenterworld and @rajwadhwani

About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.
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Today's Tip of the Day - Repeat Calls

Read today's tip or listen to it on podcast.

Published: Thursday, September 10, 2015

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2020 Buyers Guide Workforce Management

Aspect Software

Aspect Workforce Management
Aspect Workforce Management is an award-winning, best-of-breed software solution for enterprise contact centers, designed to help managers accurately and easily forecast staffing requirements to ensure the right agents are available at the right times, across all customer-facing inbound, outbound, blended and back office resources. Taking into account factors such as skill levels, scheduling constraints, regulatory labor restrictions, demand and service level objectives, Aspect Workforce Management helps businesses achieve contact center SLAs at the lowest possible labor cost, while improving both agent engagement and the customer experience.

Agents can also manage their scheduling need...
(read more)
PH: 1-888-547-2481

ethosIQ, LLC

BPO Optimizer
ethosIQ’s Business Process Outsourcer (BPO) Optimizer allows clients to manage their vendor contact center resources without requiring manual intervention through our manufacture-agnostic data collector processes. ethosIQ collects schedule and exception data, based on your desired parameters. Collection of data is transparent and doesn’t require intervention from either you or your vendor resource. You know your needs, and now you can manage those needs effectively, efficiently and effortlessly, using ethosIQ’s BPO Optimizer!
PH: 2816165711

Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390


Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.


VADS Workforce Management
VADS Workforme Magaement is a smart tools that gives connectivity to the workers while working remotely. An intelligent workforce management system that aims to improve operation efficiency with the end goal to provide first.
PH: 0217991445

QPC Ltd.

QPC WFM - Calabrio/Teleopti Specialism
QPC has a long and successful history of delivering tried and tested innovative workforce management systems, and the training and consultancy needed to ensure organisations can leverage the customer service and operational efficiency benefits workforce management principles and automated workforce management systems can deliver.

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