#contactcenterworld, @Calabrio
Delivering a great customer experience (CX) is the ultimate aim of contact centres but how do organisations stand out from the crowd? Here's how to WOW customers in five easy steps - and an invitation test your knowledge in the Big CX Quiz on 5 May 2021.
CX is the most important aim of contact centres today and many professionals in the industry believe the customer service experience will impact brand loyalty even more than before the pandemic. As businesses prepare to transition from survive to thrive mode, now is the perfect time to look back on lessons learned and come up with a plan to re-invigorate your contact centre strategy and test your current CX knowledge.
5 ways to WOW customers
Delivering exceptional customer experiences comes down to giving more – including ensuring agents receive the same level of TLC as customers, introducing best practice processes and deploying the right technology. Here are a few ideas for inspiration:
About Magnus Geverts:
Magnus Geverts is VP, Product Marketing and Management at Calabrio, formerly Chief Business Development Officer at Teleopti ahead of the Calabrio acquisition. He has more than two decades of experience in the Workforce Management and customer service space, working in a mix of roles, in RnD, consultancy and business development.
About Calabrio:
The digital foundation of a customer-centric contact center, the Calabrio ONE suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites WFO, agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
Published: Wednesday, June 16, 2021
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