Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies
Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies
Active

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies
Active

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies
Active

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Sefanaia Silimaibau
Supervisor Quality Assurance & Trainer
Vodafone Fiji
260
MEMBER
Jenny
Director of Special Projects
Business Centers of Missouri
20
MEMBER
Jillian Edwards
Manager - Group Client Contact Centre
Sagicor Life Jamaica
56
EXECUTIVE MEMBER
Kathy William-Botrous
Sr. Executive Director
Telvista
169

Article : Economic Survival Through Better Customer Service!

When marketing budgets are slashed and nothing is earmarked towards obtaining new customers, companies suddenly realize how important it is to keep the customers they already have. We ask our members why, during a recession, is customer service critical to an organization’s survival?

Click here to find out how you can obtain more great tips on surviving the economy from the Best-of-the-Best!

Les Torrance
Customer Support Centre Director
Sykes
United Kingdom

"From an outsourcing perspective, whilst it is important to manage costs, it is critical to retain and potentially gow your existing business. Outsourcing Companies who pay lip sevices to customer service run real risks in losing business, which will cost them dearly."

About Sykes

Sykes is a provider of end-to-end customer care management solutions, providing CRM solutions for many companies in the technology, finance and communications industries, primarily large fortune 1000... (read more)
 
Arnold Miranda
Service Deliver Leader
FIS Global
India

"During recession times marketing budgets aren’t spared too, and that why it becomes that much more important to focus on organic growth.
A great customer experience can translate into customer loyalty and that can have a positive effect on profitability. A survey conducted in 2008 concluded that customer expectations are continuously increasing while customer satisfaction with the experience is continuously decreasing, this causes customers to defect, the survey also noted that 67% of all respondents had switched service provider in at least one industry, at least once in the past 12 months.
Customers are demanding and while they are looking for the best offer they are not blind sighted by just that, they expect great customer service too. In these times a customer needs as much attention as possible, a smallest slip in attention could lead to a defected customer; however it does not make sense to spread your customer service thin, what organizations need is focused customer service especially on its high value customers to facilitate growth"

About FIS Global

BPO and ITO organization.
 
Mark Weingarten
Assistant Vice President Customer Service and Operations
ivci
United States

"Customers understand how important their money is and how they spend it. If they don't feel they are getting value for the money they spend, they will go elsewhere."

About ivci

IVCi provides services related to HD video conferencing system, state-of-the-art telepresence technology, an integrated audio visual solution, managed conferencing services, audio and Web conferencing... (read more)
 

About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Make Training Fun

Read today's tip or listen to it on podcast.

Related Editorial

Published: Thursday, April 16, 2009

Printer Friendly Version Printer friendly version

2023 Buyers Guide
Get Listed
Contact Center Assessments

 
1.) 
The House of Contact Centers

LevelX4
Assess the roadmap to a higher potential for your customer contact center:

• Discover strenghts and opportunities in only 30 minutes.
• Receive a FREE roadmap and actionplan to growth.
• Determine in 39 statements the foundation for a futureproof contact center.

Click on the link below to start your FREE assessment!
2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

About us - in 60 seconds!

Join Our Team

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =