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Article : Emir Karaguler, Assistant Manager, Turk Ekonomi Bankasi Talks Contact Center Best Practices With Us & Top Ranking Performers Awards

Customer Service Operation & Sales Strategy Manager
Türk Ekonomi Bankası (TEB)
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In his first appearance at the Top Ranking Performers conference in EMEA, ContactCenterWorld.com caught up with Emir Karaguler, Assistant Manager with Turk Ekonomi Bankasi which since 1927 continues its brokerage operations in a set of different financial fields including investment, leasing, factoring and portfolio management. We spoke with him about his experience.
Here is the full (transcribed) interview.

If you are interested in hearing from him, he will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW


ContactCenterWorld.com: Did you have a good week?
Emir: Yes, it was a perfect week and a perfect experience for us. It was good to meet new people, it was a good networking opportunity, it was good.


ContactCenterWorld.com: Have you been to other contact center conferences?

Emir: This is the first one.

ContactCenterWorld.com: What was your take away?
Emir: I learned a lot of things from the other companies and the presentations. I will use it in the future.



ContactCenterWorld.com: Would you recommend it to your colleagues, or other people that are involved?
Emir: We will participate in the next one in Vegas. It was a good opportunity and a good experience for all of us.

ContactCenterWorld.com: Why did you guys decide to enter in the first place?
Emir: To learn something from other companies and other colleagues from all over the world, and we did it, we made it. We took a lot of things from others.

ContactCenterWorld.com: Did we do a good job this week of trying to allow you to network and learn?
Emir: Perfect opportunity for networking. We meet with other guys in here and they are perfect.

ContactCenterWorld.com: What would you tell somebody who has never been, not that you've been?
Emir: You have to be here, you have to understand what it is like at a ContactCenterWorld.com event. It was perfect. They have to do it. They have to come here and see.

Want to see more from this video on the ContactCenterWorld.com Youtube channel? - over 200+ interviews available at this link

You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.

The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL

#contactcenterworld, @teb


About Türk Ekonomi Bankası (TEB):
Company LogoTürk Ekonomi Bankası (TEB), a financial institution in the Turkish banking sector, started its banking activities in 1927. With its ever-expanding branch network and wide range of products and services, TEB continues its brokerage operations in a set of different financial fields such as investment, leasing, factoring and portfolio management. After its public offering in February 2000, TEB became the partner of BNP Paribas in February 2005. TEB, with its partnership of BNP Paribas, expanded its expertise in corporate, commercial and private banking to retail banking, small business banking and SME banking. As of February 2011, TEB and Fortis Bank A.Ş. completed their legal merger under TEB brand.
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About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Listen

Read today's tip or listen to it on podcast.

Published: Monday, August 11, 2014

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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