Article : Emir Karaguler, Assistant Manager, Turk Ekonomi Bankasi Talks Contact Center Best Practices With Us & Top Ranking Performers Awards
In his first appearance at the Top Ranking Performers conference in EMEA, ContactCenterWorld.com caught up with Emir Karaguler, Assistant Manager with Turk Ekonomi Bankasi which since 1927 continues its brokerage operations in a set of different financial fields including investment, leasing, factoring and portfolio management. We spoke with him about his experience.
Here is the full (transcribed) interview.
If you are interested in hearing from him, he will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=VEGAS)
ContactCenterWorld.com: Have you been to other contact center conferences?
Emir: This is the first one.
ContactCenterWorld.com: What was your take away?
Emir: I learned a lot of things from the other companies and the presentations. I will use it in the future.
ContactCenterWorld.com: Would you recommend it to your colleagues, or other people that are involved?
Emir: We will participate in the next one in Vegas. It was a good opportunity and a good experience for all of us.
ContactCenterWorld.com: Why did you guys decide to enter in the first place?
Emir: To learn something from other companies and other colleagues from all over the world, and we did it, we made it. We took a lot of things from others.
ContactCenterWorld.com: Did we do a good job this week of trying to allow you to network and learn?
Emir: Perfect opportunity for networking. We meet with other guys in here and they are perfect.
ContactCenterWorld.com: What would you tell somebody who has never been, not that you've been?
Emir: You have to be here, you have to understand what it is like at a ContactCenterWorld.com event. It was perfect. They have to do it. They have to come here and see.
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You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=VEGAS
Today's Tip of the Day - Running Multiple Contact Centers
More Editorial From Türk Ekonomi Bankası (TEB)
About Türk Ekonomi Bankası (TEB):
Türk Ekonomi Bankası (TEB), the prestigious and privileged financial institution in the Turkish banking sector, started its banking activities in 1927. With its ever-expanding branch network and wide range of products and services, TEB continues its brokerage operations in a set of different financial fields such as investment, leasing, factoring and portfolio management. After its public offering in February 2000, TEB became the partner of BNP Paribas, one of the world’s top 10 banks and the largest bank in Euro zone that operates in 85 countries, in February 2005. TEB, with its partnership of BNP Paribas, expanded its expertise in corporate, commercial and private banking to retail banking, small business banking and SME banking. As of February 2011, TEB and Fortis Bank A.Ş. completed their legal merger under TEB brand.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link http://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Monday, August 11, 2014