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Article : Essence of a Leader

As people, we are each unique. But when it comes to work habits and practices, some of us may stagger towards the mundane habits of the average office manager. But some industry professionals break from the pack and bring a unique touch to their abilities that really set them apart and label them as true leaders.

Geoff Assing
Senior Support Operations Manager
Lone Wolf Technologies
Canada

"As a leader, I make certain that everyone understands the direction of the department. This is done with clearly defined goals and measurable objectives to help them understand what individual effort is needed to make the team successful. The fastest way up river is done when everyone is paddling in the same direction. But aside from the direction, I try not to provide exact steps required to get to the team goals as there is never one specific path. Rather, I give them the freedom to find their own solution while still guiding them towards the group's goal. As their leader, I want to empower them to think for themselves which is the key to building strong resources."

About Lone Wolf Technologies

Even after 28 years, at Lone Wolf Technologies, we’re having fun connecting real estate and technology–combining our tech expertise with your real estate experience to make technology work the way you... (read more)
 
Masood Ibrahim
Associate Manager Client Services
i2c Inc
Pakistan

"No matter what happens always keep your cool....Plus we never order agent's around, we always suggest what the agent can do. We work as friends and always lead by example."

About i2c Inc

A pioneer in prepaid processing, i2c’s card processing solution makes it possible for its clients to get new products to market faster, tailor programs for specific segments and offer a variety of ver... (read more)
 
I Aminarti Widiarti
Vice President Banking Contact Center
PT Bank Mandiri (Persero) Tbk
Indonesia

"Managing people as well as managing the customer expectation."

About PT Bank Mandiri (Persero) Tbk

Since its inception, the bank has worked hard to create a strong management team and professionals who work based on the principles of good corporate governance which has been internationally recogniz... (read more)
 
Richard Upson
MI & Reporting Manager - Customer Experience
National Australia Bank
United Kingdom

"Take time to listen, try to understand the subject and give an open honest response when I know what is being communicated, even if it is only to confirm understanding."

About National Australia Bank

National Australia Bank’s UK organisation.
 
Linda Chando
Vice President, Call Center Services
Cyber City Teleservices
Philippines

"As we grow and expand it is critical to maintain and nurture our community of family and teamwork, everyone matters. To this end, I continue to write personal thank you notes to members of the team for outstanding results. (ie winners of our yearly attendance promotion/qa awards/outstanding results awards) I continue to facilitate the frontline leadership series (4 - 4 hour sessions discussing leadership principles) for all newly hired supvr. This way I get to spend 16 hours of interaction time with all supvr at all sites, this helps establish relationships that give the team a mentor interaction and allow me to know the frontliners that drive the business."

 
Tina Ufeli
Ceo
Due Season Enterprises
Nigeria

"WE BELIEVE IN PERSONALIZED SERVICE. EACH CUSTOMER IS UNIQUE.WE WANT TO MAKE THEIR EXPERIENCE UNFORGETTABLE"

 
Robert Nana Mensah
Communication Consultant
African Business Communication
Ghana

"I share information with subordinates to make real team work"

 
Khaled Ramadan
Advisor to Director General
Saudi Arabian Airlines
Saudi Arabia

"We take care of our people, we have built an integrated chain of Recruitment, Training, Development and Motivation."

About Saudi Arabian Airlines

Today SAUDIA has 149 aircraft, including the latest and most advanced wide-bodied jets presently available: B787-9, B777-268L, B777-300ER, Airbus A320-200, Airbus A321, and Airbus A330-300.
 
Diana Dewi
Consultant
168Solution
Indonesia

"Provide as much possible self service for customer"

About 168Solution

168Solution is a leading Consulting and Training of Contact Center, with proven approach and experience in Contact Center or known as Digital Interaction for Inbound and Outbound, Voice, Email and alt... (read more)
 
Rehan Ur Rehman
Head of Support Center- Customer Operations
Ufone
Pakistan

"Meeting with people at front end frequently and involved in day to day operations."

About Ufone

Ufone is an Etisalat Group Company that started its operations in January 2001. Since then, it has become a provider in innovation and has established presence in all the major cities, along with comp... (read more)
 

About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Using Predictive Dialers

Read today's tip or listen to it on podcast.

Published: Friday, July 24, 2009

Printer Friendly Version Printer friendly version

2024 Buyers Guide Training

 
1.) 
Vads

VADS Training Center
PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.

Benefit :
- Customizable training by experienced trainers
- Increase motivation and engagement
- Improves customer service skills and knowledge
 

About us - in 60 seconds!

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