Article : Executive Interview With Anthony Clark - Smart Service, Queensland
Chris Prystanski of ContactCenterWorld.com went one on one with Anthony Clark, Director at Smart Service, Queensland. We asked him about attending one of our Regional Conferences and wanted more insight on his experience.
Here is the full (transcribed) interview.
If you are interested in hearing from her, she will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)
ContactCenterWorld.com: What did you think of this conference?
Anthony: It was amazing!
Anthony: It is just getting to see other world class contact centers and seeing what they are up to, then sharing what we are up to and having people interested in what we are up to. I think that was really good.
ContactCenterWorld.com: How about sharing, because really I think that everybody is running back to the contact center saying, "It blew my mind", right?
Anthony: Yes, there is a lot of things that I learned from one of the speakers in Indonesia. (They) have some really interesting things going on with stats and some really cutting edge technological approaches to measuring staff, so I am going to try and link up with them and see what they are up to.
ContactCenterWorld.com: What would a trip to Vegas mean?
Anthony: It would mean potentially winning a world award, which for a government contact center would be outstanding.
ContactCenterWorld.com: Tell me about the process to get here. Online, getting the invite, was it easy, difficult, valuable?Anthony: It wasn't hard and it wasn't easy at the same time. We are used to putting submissions together In Australia, so it is just a different level of submission. Probably the hardest thing for me was making sure that my presentation was ready a month out. I am normally one that tinkers with my presentation right up to the minute before I do it, so knowing that I couldn't touch it for a month was really hard. After I'd run through it on the morning before actually presenting, I thought I'd change this and that, but it was a little bit late for that. But, the process was pretty cool and it is fair and equitable for everyone, you get cut off right at your 15-20 minutes and that is it so…interesting.
ContactCenterWorld.com: What would you say to somebody who has never been to this conference, who needs to come?Anthony: If you are really serious about customer service and service delivery, then you should get here.
Anthony: Everyone that is serious is here so people are so passionate about customer service, customer service delivery, passionate about their business, passionate about call centers. Just seeing people talk about their business and their eyes light up…that is amazing.
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You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL
Today's Tip of the Day - Expect Shrinkage
More Editorial From Smart Service Queensland
About Smart Service Queensland:
Smart Service Queensland provides the front door to the Queensland Government.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Thursday, July 31, 2014
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