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Article : Anthony Clark - Smart Service, Queensland

Chris Prystanski of ContactCenterWorld.com went one on one with Anthony Clark, Director at Smart Service, Queensland. We asked him about attending one of our Regional Conferences and wanted more insight on his experience.
Here is the full (transcribed) interview.

If you are interested in hearing from her, she will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)
....NOTE - content continues below this message


DON'T MISS THIS!

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW


ContactCenterWorld.com
: What did you think of this conference?
Anthony: It was amazing!

 

ContactCenterWorld.com: Why?
Anthony: It is just getting to see other world class contact centers and seeing what they are up to, then sharing what we are up to and having people interested in what we are up to. I think that was really good.


ContactCenterWorld.com: How about sharing, because really I think that everybody is running back to the contact center saying, "It blew my mind", right?
Anthony: Yes, there is a lot of things that I learned from one of the speakers in Indonesia. (They) have some really interesting things going on with stats and some really cutting edge technological approaches to measuring staff, so I am going to try and link up with them and see what they are up to.

 

ContactCenterWorld.com: What would a trip to Vegas mean?
Anthony: It would mean potentially winning a world award, which for a government contact center would be outstanding.

 



ContactCenterWorld.com: Tell me about the process to get here. Online, getting the invite, was it easy, difficult, valuable?
Anthony: It wasn't hard and it wasn't easy at the same time. We are used to putting submissions together In Australia, so it is just a different level of submission. Probably the hardest thing for me was making sure that my presentation was ready a month out. I am normally one that tinkers with my presentation right up to the minute before I do it, so knowing that I couldn't touch it for a month was really hard. After I'd run through it on the morning before actually presenting, I thought I'd change this and that, but it was a little bit late for that. But, the process was pretty cool and it is fair and equitable for everyone, you get cut off right at your 15-20 minutes and that is it so…interesting.

 

ContactCenterWorld.com: What would you say to somebody who has never been to this conference, who needs to come?Anthony: If you are really serious about customer service and service delivery, then you should get here.

 

ContactCenterWorld.com: Why?
Anthony: Everyone that is serious is here so people are so passionate about customer service, customer service delivery, passionate about their business, passionate about call centers. Just seeing people talk about their business and their eyes light up…that is amazing.

Want to see excerpts from this video on the ContactCenterWorld.com Youtube channel? - over 200+ interviews available at this link

You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.

The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL

#contactcenterworld

 


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Capability And Reliability

Read today's tip or listen to it on podcast.

Published: Thursday, July 31, 2014

Printer Friendly Version Printer friendly version

2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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