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Article : Executive Interview With Antoine Mentha, Senior Director, Desjardins Card Services

Antoine Mentha

Antoine Mentha
Senior Director
Desjardins
Add Contact

ContactCenterWorld.com spent some time with Antoine Mentha of Desjardins Card Services at the Americas Conference in Orlando. Mentha and his company are moving on to compete for a World Award in Las Vegas in November of 2014.
Here is the full (transcribed) interview.

If you are interested in hearing from him, he will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)

2018 Top Ranking Performers Present:

CONTACT CENTER & CUSTOMER ENGAGEMENT

BEST PRACTICES

BERLIN - ORLANDO - MACAO

FIND OUT MORE!


ContactCenterWorld.com
: Was this your first time at a ContactCenterWorld.com event?
Antoine: Yes, absolutely, first time entering the contest for ContactCenterWorld.com. It has been a fantastic experience and I am hoping to go to Vegas.

 

ContactCenterWorld.com: Why did you enjoy this process, not only just coming up with the notion of "should we enter?" Then you get the invite to come. Doesn't it kind of channel your focus in terms of we better put our best foot forward?
Antoine: It does channel your focus, but then again it is such a rewarding experience overall. Whether you win or not, it is a great experience. You meet new friends, you make new contacts, people that you will be able to talk to later on for exchanges for best practices. In my case, since we are in Canada, I get to meet people from the United States and even from South America. Otherwise, I wouldn't have any chance to meet those guys, so that is great!

 

ContactCenterWorld.com: Tell me about the level of presenters. There are some top quality people that presented over the course of the 4 days.
Antoine: Definitely top quality presenters. We knew we were going into a contest with a high level presentation, and we were ready for that, but I have to say that I am impressed. Very, very much impressed with the quality of the presentations and the quality of the work they do on a daily basis too. Quite impressive.

 



ContactCenterWorld.com: How would you rate our job from ContactCenterWorld.com's perspective? What grade would we get?
Antoine: You would definitely get an A+. You guys organized this very, very well. You definitely made it happen, and not only is it a great organization, but you guys make it fun and you make it easy for us to connect and to get to know one another. That is actually rare in those kind of events.

 

ContactCenterWorld.com: What would you say to somebody that has never been, now that you have one experience under your belt?
Antoine: Well, I would definitely invite them. Whether they want to enter the contest or not, that is one thing, but they should at least come and see what it is, and get to listen to all of the best practices. If they think that they are ready to be the best, then why not enter the contest right away.

 

ContactCenterWorld.com: Do you think that this is a worthwhile investment from a company prospective. Do you think that you are going to get an R.O.I. on this?
Antoine: Oh, definitely. It is worth every dollar, absolutely!

Want to see excerpts from this video on the ContactCenterWorld.com Youtube channel? - over 200+ interviews available at this link

You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.

The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL

#contactcenterworld, @desjardinsgroup

 

Today's Tip of the Day - The Initial Meeting

Read today's tip or listen to it on podcast.

Related Editorial

  • Executive Interview With Emilie Boisvert, Senior Manager, Desjardins Card Services
  • Daniel Robitaille, Director, Desjardins Discusses Contact Center Best Practices & Networking Opportunities Within The Contact Center industry
  • Laurie Nouasri, Site Director, Sitel Canada Provides Insight on Contact Center Best Practices, The Importance of Networking & Industry Awards
  • Acquiring New Contact Centre Technology - Part 4
  • Account Manager for Concentrix in New Zealand Opens Up
  • A Week in Las Vegas With ContactCenterWorld

More Editorial From Desjardins

  • 2014 Americas Top Ranking Performer Annie Desautels, Desjardins Card Services Talks Contact Center Customer Service
  • Desjardins Is Number One in the World for Call Centre Best Practices
  • Interview With Emilie Boisvert From Desjardins Card Services
  • Ideas To Improve Your Contact Centre: An Interview With Antoine Mentha From Desjardins Card Services
  • Executive Interview With Emilie Boisvert, Senior Manager, Desjardins Card Services
  • Daniel Robitaille, Director, Desjardins Discusses Contact Center Best Practices & Networking Opportunities Within The Contact Center industry

About Desjardins:
Desjardins: The largest cooperative financial group in Canada 888 points of service 2,599 ATMs More than 20 entities and business units offering a large range of financial and insurance services in Canada
         

About ContactCenterWorld:
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 190,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
           

Published: Wednesday, July 30, 2014

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