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Article : Antoine Mentha, Senior Director, Desjardins Card Services

ContactCenterWorld.com spent some time with Antoine Mentha of Desjardins Card Services at the Americas Conference in Orlando. Mentha and his company are moving on to compete for a World Award in Las Vegas in November of 2014.
Here is the full (transcribed) interview.

If you are interested in hearing from him, he will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)


ContactCenterWorld.com
: Was this your first time at a ContactCenterWorld.com event?
Antoine: Yes, absolutely, first time entering the contest for ContactCenterWorld.com. It has been a fantastic experience and I am hoping to go to Vegas.

 

ContactCenterWorld.com: Why did you enjoy this process, not only just coming up with the notion of "should we enter?" Then you get the invite to come. Doesn't it kind of channel your focus in terms of we better put our best foot forward?
Antoine: It does channel your focus, but then again it is such a rewarding experience overall. Whether you win or not, it is a great experience. You meet new friends, you make new contacts, people that you will be able to talk to later on for exchanges for best practices. In my case, since we are in Canada, I get to meet people from the United States and even from South America. Otherwise, I wouldn't have any chance to meet those guys, so that is great!

 

ContactCenterWorld.com: Tell me about the level of presenters. There are some top quality people that presented over the course of the 4 days.
Antoine: Definitely top quality presenters. We knew we were going into a contest with a high level presentation, and we were ready for that, but I have to say that I am impressed. Very, very much impressed with the quality of the presentations and the quality of the work they do on a daily basis too. Quite impressive.

 



ContactCenterWorld.com: How would you rate our job from ContactCenterWorld.com's perspective? What grade would we get?
Antoine: You would definitely get an A+. You guys organized this very, very well. You definitely made it happen, and not only is it a great organization, but you guys make it fun and you make it easy for us to connect and to get to know one another. That is actually rare in those kind of events.

 

ContactCenterWorld.com: What would you say to somebody that has never been, now that you have one experience under your belt?
Antoine: Well, I would definitely invite them. Whether they want to enter the contest or not, that is one thing, but they should at least come and see what it is, and get to listen to all of the best practices. If they think that they are ready to be the best, then why not enter the contest right away.

 

ContactCenterWorld.com: Do you think that this is a worthwhile investment from a company prospective. Do you think that you are going to get an R.O.I. on this?
Antoine: Oh, definitely. It is worth every dollar, absolutely!

Want to see excerpts from this video on the ContactCenterWorld.com Youtube channel? - over 200+ interviews available at this link

You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.

The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL

#contactcenterworld, @desjardinsgroup

 


About Desjardins:
Company LogoDesjardins: A cooperative financial group in Canada 888 points of service 2,599 ATMs More than 20 entities and business units offering a large range of financial and insurance services in Canada
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Keys To Technology

Read today's tip or listen to it on podcast.

Published: Wednesday, July 30, 2014

Printer Friendly Version Printer friendly version

2022 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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