Article : Executive Interview With Brandon Gauchay, Customer Service & Operations Management, Vivint
ContactCenterWorld.com spoke with Brandon Gauchay of Vivint. Brandon presented and competed for two Top Ranking Performers Awards in Orlando in 2014. This was his second time entering the awards and is turning into a big proponent of the process and the conferences.
Here is the full (transcribed) interview.
If you are interested in hearing from Vivint, they will be presenting their best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)
ContactCenterWorld.com: Good conference, bad conference? Be honest.
Brandon: Amazing conference! The sheer amount of good ideas that comes from each presentation is absolutely unheard of. I don’t know of any other place that anyone can come to experience the type of camaraderie and information available with what you guys put on. Excellent, excellent, excellent.
ContactCenterWorld.com: How many years have you entered these awards?
Brandon: This is actually only my second, however, I will definitely be a "lifer" for sure.
ContactCenterWorld.com: So why do you find value in the awards process? You have to submit, you have to get the green light by neutral judges in order to get here, and so does everybody else. So tell me about the awards process and why you find some value in that?
Brandon: Well, it’s good benchmarking really. It’s always nice to know where you stand in terms of your, I don’t want to say competitors, but in terms of your comrades, the people that are in the same industry as you, they are the people that are in the trenches with you. So the awards process is great because now we can identify the top performers, so now we know who to pay more attention to.
ContactCenterWorld.com: Tell me about the level of professionals that are here, that are presenting, that you have heard from throughout this week? There may be others out there that probably need to be here in order to try and get there and learn. Even just to get to that measuring practice, wouldn’t you agree?
Brandon: Absolutely. the amazing thing about this conference is that we have CEO’s, we have COO’s, we have C level executives that are in the same room mingling with the same people that on the floor reps are there. It is amazing that it skips all those levels. So the fact that you get all of those people in one room together to learn and grow and share ideas, and mentor one another is absolutely unheard of in this industry, I think. It is really a good experience.
ContactCenterWorld.com: From a networking perspective, you probably created some relationships that you are going to further. How did we do in terms of trying to create that atmosphere?
Brandon: Absolutely. You guys do a great job of making sure that these networking events aren’t very awkward. I think that anyone watching this can agree that networking events, so to speak, are usually kind of uncomfortable, stiff experiences. What you guys have managed to do is make it just friendly and fun. It’s amazing.
ContactCenterWorld.com: What would you say to somebody who has never been, doesn’t know what it is all about, what would your message be to them?
Brandon: Come. Your return on investment will be made in the first day, just on the kind of people you will meet here. The people that attend these events are easily the biggest asset, and the people that put them on as well, are absolutely incredible. Come. Don’t hesitate. Get here as soon as possible.
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You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL
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Vivint, Inc. is one of the largest home automation companies in North America. Operating from offices throughout the United States and Canada, the company services close to 700,000 customers. Vivint is dedicated to enhancing security, convenience and energy efficiency. We do this through a combination of award-winning customer service and smart technology. The Vivint Go!Control panel creates a streamlined network that connects all of your home's smart systems: security, HVAC, lighting, small appliances, video, and others. In addition, with consecutive awards from J.D. Power and Associates, as well as recognition from other internationally respected organizations, we are proving our commitment to providing an exceptional customer experience.
Published: Thursday, July 24, 2014
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