ContactCenterWorld.com spent some time with Ece Yaman, Manager with Garanti Bank in Turkey before she was named a Top Ranking Performer at the 2014 EMEA Conference in Lisbon, Portugal. Yaman and her company are now invited to compete for a Global title in the November 2014 conference in Las Vegas, U.S.A.
Here is the full (transcribed) interview.
If you are interested in hearing from her, she will be a presenter sharing best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)
ContactCenterWorld.com: Did you like this week?
Ece: I loved this week!
ContactCenterWorld.com: Because why?
Ece: I had a great time. I had an amazing time.
ContactCenterWorld.com: What makes you say that? What about the week was special and made it memorable for you?
Ece: Well, to begin with, I love the country, I love Lisbon. I really enjoyed the presentations, I really enjoyed the conference. You guys made it fun with the events that you did after the events, it was real nice.
ContactCenterWorld.com: You have been here before with us. Why do you keep coming back? Is it worth it?
Ece: It is worth it. Number one, you get to hear about what other people do, and it is great benchmarking against the sector and you are not competing against just your country, but you’re competing against the whole world pretty much, so I guess that is why we are coming back.
ContactCenterWorld.com: Why do you think that it is important to benchmark and say, are we there? It is important isn't it?
Ece: It is important. You want to do the best at what you are doing right? In order to do that you have to know what other people are doing, and you have to find out about the best practices that are being applied. That is important.
ContactCenterWorld.com: Did you learn this week?
Ece: I did. I am taking so many great things home with me.
ContactCenterWorld.com: How many ideas? Give us a ball park.
Ece: There were a couple. I had great design ideas. It was very nice to visit the world class call center in Lisbon. I had great technological infrastructure ideas that we could apply. So, I am taking a couple of great things with me back home.
ContactCenterWorld.com: What would you tell somebody who has never been before?
Ece: I would absolutely tell them to give it a try. Come, join. It is something that they have to experience.
ContactCenterWorld.com: Why? What makes it unique?
Ece: It is a great experience, they just have to try.
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You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL
About Garanti BBVA:
Established in 1946, Garanti Bank is Turkey’s second largest private bank. Garanti is an integrated financial services group operating in every segment of the banking sector including corporate, commercial, SME, payment systems, retail, private and investment banking together with its subsidiaries in pension and life insurance, leasing, factoring, brokerage and asset management, besides international subsidiaries. Implementing an advanced corporate governance model that promotes the Bank’s core values, Garanti has BBVA as its majority shareholder and builds its strategy on the principles of always approaching its customers in a “transparent”, “clear” and “responsible” manner, improving customer experience continuously by offering products and services that are tailored to their needs.
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Published: Tuesday, July 29, 2014
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