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Article : Final Day of International Contact Center Week

#ContactCenterWorld #ICCW & @rajwadhwani


Saturday September 17, 2016



It's been a fantastic world wide celebration of the contact center industry throughout International Contact Center Week presented by ContactCenterWorld.com and powered by TopPlace2Work.com. Today is awards day where you can celebrate your co-workers achievements in fun activities throughout the week. Here are some ideas on how to wrap-up the week and thank you for all of your participation and to help create awereness of this great industry!

To get the full story on International Contact Center Week 2016 Including Banners and how to get your own copy of the agenda - Click Here

This year we partnered with TopPlace2Work.com - it’s one of the best ways to measure Employee Engagement instantly and it’s available in over 16 languages! Find out more at www.TopPlace2work.com

It's the final day of International Contact Center Week and we recommend you use the time to reward those who participated.

Giving out awards is one of the best ways to recognize your staff and here are some ideas to make the final day a fun day for everyone!




Awards Day

Tools required: awards - plaques, certificates and cost for lunch

Cost: $10-$20 per award

Time away from the phones: nil - do the awards during lunch

Have an ‘Awards Lunch’ on the final day of International Contact Center Week. You can present awards in the following categories:


Best Belly Dancer/Darts Player etc.


Most Participation (team/individual)

- Decide on a team on an individual who was most involved, showed most spirit and most participation during the week of events.


Most Competitive (team/individual)

- Who showed their competitive side the most? Which team fought the hardest to reach success? Decide on either an individual or a team who displayed the most competition.


Most money raised (team/individual)

- Do a count on which team, or which person raised the most money during the fundraiser/charity event.


Outstanding Customer Service (team/individual)

- Who provided the best, and most efficient customer service? You can choose a winning team, or a winning individual.


Strongest Team

- Which team showed the most strength in the events? Pick a team you find challenged the competition the most.

Please if you can share with us what you are doing on the day and even upload photos on our website under the Wall post section, that would be awesome

Also if you send out any tweets use #ContactCenterWorld #ICCW & @rajwadhwani

To get the full story on International Contact Center Week 2016 Including Banners and how to get your own copy of the agenda - Click Here


Top Performers Awards from ContactCenterWorld.com

Recognize your Top Performers Internationally!

Also consider entering your Top Performers into 2017 ContactCenterWorld.com Top Ranking Performers Awards – what a great way to recognize and celebrate what they do! You can even announce entering your center into the awards! Get your team behind you and go for GOLD!

Want more information on the 2017 Top Ranking Performers? - Click Here

The Difference
Unlike other awards programs, the ContactCenterWorld.com Top Ranking Performers Awards:

  • Gives everyone an opportunity to compete - large and small centers, leaders, agents, vendors, etc.
  • No limit to how many award categories you can enter for the one entry fee
  • Initial judging is done by industry experts who are current contact center directors
  • NO vendors or consultants are judges
  • Many finalists* get to present their story at the regional conferences held around the world and they walk away with ideas from every other finalist
  • The awards are supported by the very best industry associations, many of whom run national awards and encourage their national winners to make the next step up to the regional awards
  • No complicated process for entering and no need for expert copywriters to design your entry
  • Every finalist also represents their nation in the awards which many liken to the Olympics of the contact center industry!
  • Winners in the regional heats go on to represent their region at the world finals which takes place in Las Vegas every year to compete for the world title.
  • Winners receive trophies and medals plus worldwide recognition as being the undisputed best in the world.

Top Performers Awards from ContactCenterWorld.com

Don't delay, it only takes a few minutes to get your entry in and start your fantastic journey to be an award winner!

The 2017 Contact Center World awards open for entry from NOW! until 31st December 2016 - for details go to www.contactcenterworld.com/worldawards

Awards you can enter include:

  • Best Customer Service Professional
  • Best Sales Professional
  • Best Support Professional - workforce planning
  • Best Support Professional - HR
  • Best Support professional - IT
  • Best Trainer
  • Best Supervisor
  • Best Contact Center Leader
  • Best Customer Service Center
  • Best Contact Center

- There are many more!

Today's Tip of the Day - 100% Recording

Read today's tip or listen to it on podcast.

Published: Saturday, September 17, 2016

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
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