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Article : First Centers In The World To be Certified World Class

Malta, Dec 2022 - at The NEXT GENERATION Contact Center & Customer Engagement Best Practices conference hosted by, the world's first group of contact centers were presented with the NEW Certified World Class award having successfully demonstrated over 3 years they are world class by winning awards in the Global Top Ranking Performer Awards - considered the most prestigious awards in the contact center and CX industry and referred to by many as the Olympics of the contact center world.

The Global Top Ranking Performer Awards from, now in the 18th year, are the ultimate awards program where entrants have to present their best practices in front of hundreds of contact center professionals from around the World. The first group to win this prestigious award and recognition as Certified World Class for their contact centers:

  • PT Bank Central Asia (Indonesia)
  • Pertamina (Indonesia)
  • EC3 (South Africa) - BPO Category
  • Pusula Call Center (Turkey) - BPO Category
  • Bank Indonesia (Indonesia)

Commenting on this prestigious certification, Mrs. Elly Tjan, Head of Public Information Services and Digital Communication Division, Bank Indonesia said "We are honored to be granted the World Class Award. This not only proves the amount of effort and hard work that we've put into our services, but this also means that as a public institution, we are once again being challenged to continuously make improvements so we could contribute more for Bank Indonesia and the people of Indonesia in general. We couldn't thank CCW enough for recognizing our achievements and connecting us with the best of the best in the contact center industry!"

"This is always a great honour for us to be in Contact Center World regional and global events since 2020. We believe that this is the only global organisation which is absolutely transparent and being qualified fairly. With the ranks we had in this organisation, now we are more recognized in our industry in Turkiye and also in global market. Thanks to all Contact Center World team in every organisation they are always doing a great job with hospitality and charity. Beside the all benefits of Contact Center World organisations, this year in global event in Malta we were granted twice World Class Award. Being certified as World Class company is a million times precious for us. Having this privilege during the gala night which is given the first time to the companies participating and having medals three times successively was a distinctive competency for us. In addition, by means of World Class certificate, it gives us proud in the awareness we have in the eyes of our customers and competitors. Thanks to the Wold Class certificate, we now know that we must adopt this value and preserve this title. Thank you to Contact Center World team, to all judges and to all participants" added Tanay Tunçsoy of Pusula Call Center Turkey

Clint Waltman, CMO of EC3 South Africa "
To be awarded one of the first CERTIFIED WORLD CLASS awards in Malta has certainly bee our biggest highlight. To be recognized as a consistent GOLD Winner by is indeed recognition to be proud of. Very few companies achieved this, so we feel we are in a very privileged space."

"We are very honored to be recognized by Contact CenterWorld as a certified world class contact center as an authentication of our efforts to provide a wonderful customer experience and value added to all of our stakeholders. It also gives us a golden opportunity to serve as a role model for other industries. Besides, this is one of our contributions to our beloved country and makes us the pride of our nation." added Wani Sabu, Executive Vice President of PT Bank Central Asia

The new Certified World Class award is available to companies and individuals - find out more here Certified World Class

Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Monday, January 2, 2023

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2023 Buyers Guide SaaS Solutions


CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)


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