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Article : Frederico Carona, Coordinating Director, Rhmais, Shares His Thoughts On Contact Center Best Practices & Awards
ContactCenterWorld.com spent some time with Frederico Carona, Coordinating Director at Rhmais, a Portuguese company with a wide range of services such as: Contact centres management Personnel recruitment & selection Training and e-learning Outsourcing Mystery shopping, HR consulting and Quality Auditing. ContactCenterWorld.com asked him about his experience at the 2014 Top Ranking Performers event in Lisbon, Portugal.
Here is the full (transcribed) interview.
If you are interested in hearing contact center best practices at the 2014 Top Ranking Performers 'Best in the World' Conference taking place 10-14th November in Las Vegas, U.S.A. (details here www.contactcenterworld.com/conferences/?confarea=GLOBAL)
ContactCenterWorld.com: Did you enjoy the week?
Frederico: I did enjoy my two days. It was quite an experience.
ContactCenterWorld.com: Why do you say that? What was different about it?
Frederico: Actually, I have never been to a conference quite like this because it is not moved by economic interest and it is really the professionals meeting other professionals and trying to share what they are up to in their own operations, so it was nice to see that.
ContactCenterWorld.com: Why is it worthwhile to enter these awards?
Frederico: I think ContactCenterWorld is a very unique organization. I don’t think there is any other organization that does exactly what you do, so I think the recognition of an award like this really is valuable to any organization or professional.
ContactCenterWorld.com: Would you recommend it to others and why?
Frederico: I would recommend it for the experience of it all, the whole thing, what you learn from the presentations, but also the people that you get to meet along the way. I think that you make life-long friendships here and because the format is so pro tips, it is very practical, you can actually take a few things. I already had a couple of meetings with stuff that I picked up from Monday and Tuesday, so it is already going.
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You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards.
The Contact Center World winners will share their best practices on 10-14 November, at the ninth annual Global Best in the World conference in Las Vegas, Nevada. www.contactcenterworld.com/conferences/?confarea=GLOBAL
Today's Tip of the Day - Set Customer Expectations
Only the solutions are important, not the problems Since 1987 Thanks to a wide and diversified range of experience it has acquired since it was created in 1987 and to a devoted team of consultants, RHmais now offers consulting services that are even more solid, dynamic and committed to the organisational changes that best suits the new developments in implementing a strategic business thinking. RHmais vocation is to intervene in a most significant manner in public institutions, business associations and in the private sector (SME?s and large communications, industrial, services and financial companies). RHmais has been able to consolidate its reputation as a service provider that offers the highest standards in terms of COMPETITIVITY, TRUST, INNOVATION, EXPERIENCE, ACCURACY and QUALITY. RHmais is a Portuguese company with a wide range of services such as: Contact centres management Personnel recruitment & selection Training and e-learning Outsourcing Mystery shopping HR consulting Quality Auditing
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Thursday, August 7, 2014