Las Vegas – At the 2010 Best Practices Conference – The Top Ranking Performers in the Contact Center World – delegates and presenters from 30 nations around the world shared best practices. Delegates heard from the top 3 Human Resource professionals in the contact center world about their style, methods and results. After winning the Asia Pacific gold medal, Lene du Preez represented OCIS in the HR category and competed against other regional winners from across Europe and America.
Lene Du Preez is the Manager, People & Culture (Recruitment & HR Administration). The most important parts of her role are:
1. Meeting the day to day recruitment and training requirements of the business - this function is crucial because it has a direct and immediate impact on the bottom line of the business and the overall performance of the company including the company's ability to generate revenue and meet client expectations.
2. Assessing existing processes and procedures, identifying any gaps and ensuring that those gaps are addressed. This includes standardisation of processes and procedures across all three sites of the business to ensure that work is completed as effectively and efficiently as possible. This also means that risks are well managed and resources are available to focus on strategic and high value-add activities.
The global gold medal win places OCIS—and Australia—at the forefront of Human Resources best practice.
Lene du Preez receiving her award from ContactCenterWorld President Raj Wadhwani
CEO Heath Lee commented, ‘This win acknowledges the outstanding environment that we have created at OCIS and affirms our place as the outsourcer of choice. Our strategic plans can only see us going from strength to strength in 2011 and beyond’.
Commenting on Lene's presentation, Raj Wadhwani, President of ContactCenterWorld added "I was amazed by the passion of all the presenters in the Human Resource category - they all do an amazing job in their respective companies. Lene was superb - she did a great presentation and handled the questions flawlessly - she knows her 'stuff' when it comes to Human Resources in the contact center world. Congratulations to her for being named no.1 in the world"
OCIS extends congratulations to all other category winners; in particular fellow Australian representatives from St. George Bank, Commonwealth Bank and the Call Centre Managers Association.
The Top Ranking Performers in the Contact Center World Awards is an annual benchmarking and best practices awards program run by Contact Center World. More details of the 2011 awards which are open for entry until end of January 2011 at this link https://www.contactcenterworld.com/worldawards
The Top Ranking Performers Conference is a conference series that consists of 4 events around the world – 3 regional and 1 global best practices conference that is open for anyone to attend. More details of the 2011 conferences are at this link https://www.contactcenterworld.com/conferences
A full list showing the 2010 Global Rankings for all awards can be found at this link
Published: Friday, November 26, 2010
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565