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Article : Global Win for OCIS at Contact Center World Awards

Las Vegas – At the 2010 Best Practices Conference – The Top Ranking Performers in the Contact Center World – delegates and presenters from 30 nations around the world shared best practices. Delegates heard from the top 3 Human Resource professionals in the contact center world about their style, methods and results. After winning the Asia Pacific gold medal, Lene du Preez represented OCIS in the HR category and competed against other regional winners from across Europe and America.

Lene Du Preez is the Manager, People & Culture (Recruitment & HR Administration). The most important parts of her role are:

1. Meeting the day to day recruitment and training requirements of the business - this function is crucial because it has a direct and immediate impact on the bottom line of the business and the overall performance of the company including the company's ability to generate revenue and meet client expectations.

2. Assessing existing processes and procedures, identifying any gaps and ensuring that those gaps are addressed. This includes standardisation of processes and procedures across all three sites of the business to ensure that work is completed as effectively and efficiently as possible. This also means that risks are well managed and resources are available to focus on strategic and high value-add activities.

The global gold medal win places OCIS—and Australia—at the forefront of Human Resources best practice.

Lene du Preez receiving her award from ContactCenterWorld President Raj Wadhwani

CEO Heath Lee commented, ‘This win acknowledges the outstanding environment that we have created at OCIS and affirms our place as the outsourcer of choice. Our strategic plans can only see us going from strength to strength in 2011 and beyond’.

Commenting on Lene's presentation, Raj Wadhwani, President of ContactCenterWorld added "I was amazed by the passion of all the presenters in the Human Resource category - they all do an amazing job in their respective companies. Lene was superb - she did a great presentation and handled the questions flawlessly - she knows her 'stuff' when it comes to Human Resources in the contact center world. Congratulations to her for being named no.1 in the world"

OCIS extends congratulations to all other category winners; in particular fellow Australian representatives from St. George Bank, Commonwealth Bank and the Call Centre Managers Association.

The Top Ranking Performers in the Contact Center World Awards is an annual benchmarking and best practices awards program run by Contact Center World. More details of the 2011 awards which are open for entry until end of January 2011 at this link

The Top Ranking Performers Conference is a conference series that consists of 4 events around the world – 3 regional and 1 global best practices conference that is open for anyone to attend. More details of the 2011 conferences are at this link

A full list showing the 2010 Global Rankings for all awards can be found at this link

OCIS was founded in Australia. A major Australian telecommunications company engaged OCIS in October 2004 as its seventh and smallest service provider. Today OCIS has grown to be that provider’s largest outsourced service partner.

In February 2006, OCIS opened the first full service international call centre in Fiji, leveraging its Australian operational expertise with the highly talented and virtually untapped Fijian workforce. This was the beginning of OCIS' expansion into the global outsource arena.
In early 2007, OCIS relocated to a new site in Australia, effectively doubling the capacity of its Australian operation.
In January 2008, OCIS acquired a Computer Assisted Telephone Interviewing facility (CATI) from one of world's largest Market Research companies. This CATI facility is located in Takapuna, on the North Shore of Auckland, New Zealand.
In January 2009, OCIS launched a new Market Research initiative by significantly expanding both its leadership team and production capacity.
Today, OCIS conducts a variety of services on behalf of its clients; including inbound, outbound, customer service, sales, data processing and market research telephone interviews.

Today's Tip of the Day - Getting The Training Underway

Read today's tip or listen to it on podcast.

Published: Friday, November 26, 2010

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