Article : Global Win for OCIS at Contact Center World Awards
Las Vegas – At the 2010 Best Practices Conference – The Top Ranking Performers in the Contact Center World – delegates and presenters from 30 nations around the world shared best practices. Delegates heard from the top 3 Human Resource professionals in the contact center world about their style, methods and results. After winning the Asia Pacific gold medal, Lene du Preez represented OCIS in the HR category and competed against other regional winners from across Europe and America.
Lene Du Preez is the Manager, People & Culture (Recruitment & HR Administration). The most important parts of her role are:
1. Meeting the day to day recruitment and training requirements of the business - this function is crucial because it has a direct and immediate impact on the bottom line of the business and the overall performance of the company including the company's ability to generate revenue and meet client expectations.
2. Assessing existing processes and procedures, identifying any gaps and ensuring that those gaps are addressed. This includes standardisation of processes and procedures across all three sites of the business to ensure that work is completed as effectively and efficiently as possible. This also means that risks are well managed and resources are available to focus on strategic and high value-add activities.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….The global gold medal win places OCIS—and Australia—at the forefront of Human Resources best practice.
Lene du Preez receiving her award from ContactCenterWorld President Raj Wadhwani
CEO Heath Lee commented, ‘This win acknowledges the outstanding environment that we have created at OCIS and affirms our place as the outsourcer of choice. Our strategic plans can only see us going from strength to strength in 2011 and beyond’.
Commenting on Lene's presentation, Raj Wadhwani, President of ContactCenterWorld added "I was amazed by the passion of all the presenters in the Human Resource category - they all do an amazing job in their respective companies. Lene was superb - she did a great presentation and handled the questions flawlessly - she knows her 'stuff' when it comes to Human Resources in the contact center world. Congratulations to her for being named no.1 in the world"
OCIS extends congratulations to all other category winners; in particular fellow Australian representatives from St. George Bank, Commonwealth Bank and the Call Centre Managers Association.
The Top Ranking Performers in the Contact Center World Awards is an annual benchmarking and best practices awards program run by Contact Center World. More details of the 2011 awards which are open for entry until end of January 2011 at this link https://www.contactcenterworld.com/worldawards
The Top Ranking Performers Conference is a conference series that consists of 4 events around the world – 3 regional and 1 global best practices conference that is open for anyone to attend. More details of the 2011 conferences are at this link https://www.contactcenterworld.com/conferences
A full list showing the 2010 Global Rankings for all awards can be found at this link
In February 2006, OCIS opened the first full service international call centre in Fiji, leveraging its Australian operational expertise with the highly talented and virtually untapped Fijian workforce. This was the beginning of OCIS' expansion into the global outsource arena.
Today's Tip of the Day - A Welcome Call
Published: Friday, November 26, 2010
|DialAmerica Marketing Inc|
DialAmerica, headquartered in Mahwah, New Jersey is one of the nation's privately owned telesolutions companies. We've been around since 1957. Our 5,000 employees work on behalf of our clients every d...
AssisTT, serving in 20 cities and 25 different centers throughout Turkey with approximately 10 thousand employees, is a customer contact point. It also serves as a strategic companion to many public o...
|Turkcell Global Bilgi|
Turkcell Global Bilgi was established as a Turkcell Group company in 1999. It provides services from a total of 18 locations, 14 in Turkey, 4 in Ukraine with over 12.000 employees with a seat capacity...
|Intelenet Global Services|
Intelenet Global Services is an Information Technology Enabled Services (ITES) provider delivering contact center and business process outsourcing (BPO) services to global clients. The company provide...