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Author: Marc Carriere, Managing Director, Marketing Tactics Pty Ltd
People want to work for those who are ethical. With a leader they trust people tend to more satisfied and committed to them and more willing to be open and vulnerable in a good way. They know that if their leader acts with integrity, they will treat them right and do what’s best for the team and the company.
Of course, everyone values integrity, but when you ask most people what integrity actually means many can have a hard time telling you, much explaining how they show their integrity.
Over the years I’ve been running call centers around the world and consulting with organisations coaching Call Center Managers and Team Leader, one of the things I’ve found is that when people believe you have integrity they associate that trait with kindness and having good intentions as opposed to selfish motives.
And when a leader is also competent, it shows they can act on their character and are considered a really valuable employee and seen as a more effective leader.
The first way you can develop and display integrity is fairly obvious - simply be honest and treat people well. Don’t exaggerate success and be quick to praise the contributions of your team members and peers.
Secondly, treat everyone fairly regardless of their position in the organization, and hold yourself accountable not just to your boss, but also to your team members and peers.
Think about doing a self-audit. Think about those you admire and what you admire about them. Think about their attributes that you can emulate and how successful you are at emulating those attributes.
If you find you’re lacking in an area, try to figure out why. Find out how others view you; it’s one thing to think about how we’re perceived, but quite another to know for sure, right?
So, talk to your boss, your team members, peers and people outside of the company - ask them about what you do well, and what you can do better.
And don’t be afraid to be vulnerable with your team. If you make a mistake, say so and do all you can to fix it. Your team doesn’t expect you to be perfect, and you can alienate them if you don’t admit to your screw ups when things go wrong.
About Marc Carriere:
With worldwide executive experience managing Call Centre teams that have won 3 Silver and 3 Gold ‘Ardy’ awards, consulting with businesses mentoring and coaching their Call Centre Leaders and having owned a call centre himself, Marc is well aware of the difficulties Call Centres face consistently meeting their monthly targets.
About Marketing Tactics Pty Ltd:
I help level up Team Leaders fast.
Published: Wednesday, November 10, 2021
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