Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Article : How Amazing Team Leaders Develop and Display Integrity

#contactcenterworld

Author: Marc Carriere, Managing Director, Marketing Tactics Pty Ltd

People want to work for those who are ethical. With a leader they trust people tend to more satisfied and committed to them and more willing to be open and vulnerable in a good way. They know that if their leader acts with integrity, they will treat them right and do what’s best for the team and the company.

Of course, everyone values integrity, but when you ask most people what integrity actually means many can have a hard time telling you, much explaining how they show their integrity.

Over the years I’ve been running call centers around the world and consulting with organisations coaching Call Center Managers and Team Leader, one of the things I’ve found is that when people believe you have integrity they associate that trait with kindness and having good intentions as opposed to selfish motives.

And when a leader is also competent, it shows they can act on their character and are considered a really valuable employee and seen as a more effective leader.

The first way you can develop and display integrity is fairly obvious - simply be honest and treat people well. Don’t exaggerate success and be quick to praise the contributions of your team members and peers.

Secondly, treat everyone fairly regardless of their position in the organization, and hold yourself accountable not just to your boss, but also to your team members and peers.

Think about doing a self-audit. Think about those you admire and what you admire about them. Think about their attributes that you can emulate and how successful you are at emulating those attributes.

If you find you’re lacking in an area, try to figure out why. Find out how others view you; it’s one thing to think about how we’re perceived, but quite another to know for sure, right?

So, talk to your boss, your team members, peers and people outside of the company - ask them about what you do well, and what you can do better.

And don’t be afraid to be vulnerable with your team. If you make a mistake, say so and do all you can to fix it. Your team doesn’t expect you to be perfect, and you can alienate them if you don’t admit to your screw ups when things go wrong.

#contactcenterworld


About Marc Carriere:
With worldwide executive experience managing Call Centre teams that have won 3 Silver and 3 Gold ‘Ardy’ awards, consulting with businesses mentoring and coaching their Call Centre Leaders and having owned a call centre himself, Marc is well aware of the difficulties Call Centres face consistently meeting their monthly targets.

About Marketing Tactics Pty Ltd:
Company LogoI help level up Team Leaders fast.
Company RSS Feed   Company Facebook   Company YouTube   Company Profile Page

Today's Tip of the Day - Disability Laws

Read today's tip or listen to it on podcast.

Published: Wednesday, November 10, 2021

Printer Friendly Version Printer friendly version

2023 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

Disco... Read More...
 404 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =