CCW TV PROGRAMMING
Introduction: in essence, robots have become a peculiar but vital part of human life in almost every field. And for the manufacturing industry, they add that robust and energetic tone to industrial operations. But how can RPA be helpful to the manufacturing industry? Let’s find out.
Definition of RPA
RPA short for Robotic Process Automation is the adaptation of robotic software that automates routine or manual tasks. RPA removes the need for extra employees performing repetitive tasks by integrating robotic software that performs these tasks as the employee or better. The robotic software is designed to do routine tasks across several applications and systems in an existing workflow. It performs specific tasks that automate the transfer, editing, reporting, or the saving of data.
....NOTE - content continues below this message
INVITATIONWe invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
>>>>> FIND OUT MORE: HERE
Practical Ways of How RPA Is Helping the Manufacturing Industry
1. Supply Chain and Inventory Management at Macro Levels
Supply chain management is always labor-intensive with several manual processes. However, with inventory management, there's added unpredictability in supplier delivery and customer demand. The manufacturers are unable to maintain or sustain efficient inventory turnover and often don’t have enough finished products to meet customer demand.
Adopting RPA means the manufacturing industry can automate crucial back-office processes, identify and improve deficiencies in the operations. By automating emails, procurement processes, and digitizing paperwork, manufacturers attain better inventory control and ensure optimum levels of skilled employment. Real-time monitoring of customer demand, production capacity, and inventory levels mean that the manufacturers experience lean but efficient operations throughout the value chain, reduce costs, and enhance communications with both suppliers and customers.
2. Enhances Efficiency and Productivity
Which manufacturer wouldn't be impressed with higher turnover? Or which manufacturing industry doesn't want to see streamlined operations with smart robotic systems doing lots of work with less supervision? RPA helps the manufacturing industry to maximize efficiency by cutting down on errors, removing unnecessary routine tasks through automation, and enhancing productivity at a high scale. Whereas RPA can manage some administrative functions, the workforce can focus on operations of relatively greater importance and urgency.
3. Streamlining of Back-Office Operations
Manufacturers (across sectors) often face challenges of adapting to the new changes in the regulations or compliance measures either in the areas of finance, health, employee safety, and waste management in every area of operation. With diverse customer and supplier bases, it is challenging to maintain compliance and regulations that vary between countries or geographical locations. Adding RPA also implies that the manufacturers can transition from traditional routine and repetitive working systems that stand a chance of making significant errors to more reliable and dependable automated and digital systems that are faster with less or zero mistakes.
4. Data Migration and Management
In the manufacturing industry, regular data upgrades are a necessity to remain relevant, competitive, and successful. To ensure consistency of business processes and the consistent addition of novel procurement plans in production cycles, data migration from old to new systems is a must as it’s a task associated with the manufacturing industry to develop.
The possibility of errors in manual data management and migration can be high and costly. Since the systems are innately interconnected, the chances of compound errors even increase further. RPA can accelerate performance and reduce the possibility of error, and therefore provide more productive results.
5. Customer Support Services
Customers are the reasons most manufacturing industries exist. To supply and fulfill the requirements of an existing demand in the market. However, customer support services are crucial to great customer experiences. The vital areas of focus for the success of most businesses are to fulfill customer needs. RPA is helpful for front office operations when it comes to enhancing interactions with customers. RPA is adapted to help update the company whether employees are at pace with customers, whether the contact schedules are kept, or to stay updated whenever customers forwarded complaints. Manual processes mean employees have to navigate several systems to respond to one customer. With RPA, it's possible to access stored data at one location and lets the manufacturer aid customers better.
6. Cost Reduction and Savings
Manufacturers can enhance their productivity with the 24/7 operating ability of RPA bots and also impact overall their operational costs. RPA also cuts down on the expenses of manual labor needed to perform the routine tasks or perform mundane functions. That means an enhanced ability to operate at optimum levels at lower costs.
7. Accurate Accounting and Financial Management
Accurate, transparent, and reliable accounting and financial management are essential to manage and run operations on a massive scale in manufacturing. RPA has automated solutions that best results at a faster pace with modern automation solutions.
8. Remote Work and Multiple Locations Compatibility
Remote work is a new normal in the face of COVID-19. Automation and office teams in the manufacturing industry rely heavily on emails, phone calls, and face-to-face communication to keep updated on the latest progress made on various tasks. It is hard if several manufacturing facilities and the workforce are working remotely. RPA lets manufacturers create portals whereby employees log in and access the information that pertains to their activities.
About VertexPlus Canada:
VertexPlus Technologies Private Limited is a Global Technology Company delivering excellence across different industry verticals. With more than a decade's experience in providing innovative technology solution and service models for business impact – We ensure excellence in Consulting, IT Solutions and Digital Media Services to clients across the globe through carefully crafted strategy and execution approach combining process proficiency, technical expertise and domain knowledge. With a large pool of highly talented professionals, we always value continuous research and innovation to deliver quality solutions and services to fulfill dynamic requirements of clients worldwide. VertexPlus always strives to adapt futuristic approaches and technologies to help transform organizations into agile enterprise.
Published: Friday, November 27, 2020
Accordia Solution CIS
Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity.
Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with...
Aculab Cloud CPaaS
ACULAB Technologies is communication enabling company assisting our customers in all verticals with business and mission critical solutions to communicate securely and efficiently internally and for their customers and partners. We have a robust CPaaS (Communication Provider as a Service) supporting all methods of communications; sms, voice, data, etc. promoting fraud mitigation, improvement of identity and customer experience. We have a best of breed Voice & Face Recognition Biometrics Identity Solution and AMD- Answering Machine Detection. Key sectors are Contact Centre, IVR, Voice Broadcast, Conferencing, Healthcare, Finance, Insurance, Emergency Services and Defense/Government. www.aculab.com.
Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses.
|6.)||Alcor Consulting, Inc.|
Omnichannel contact center platform which can be deployed on-premise, private cloud or public cloud subscription. Our contact center provides all of the modern features expected in a full contact center solution. Includes voice, SMS, chat, email, and social media integration. Built-in integrations for all major CRM's (Plus a built-in CRM). Survey module and QA module are also available.
Contact Center is a powerful tool that you can add to your unified communications (UC) solution to ensure you've always got the right resources available to both customers and employees, no matter the communication channel they're using — voice, email, web, chat or social.
Contact Center’s enhanced call routing and workforce management tools can help increase employee productivity. And with the advanced reporting and forecasting tools, you’ll be able to properly staff your contact center and enhance your customer experience.
It has everything you need to deliver superior customer and employee experience.
Alvaria Cloud is the only enterprise cloud contact center solution that allows you to adopt best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly. Start with one or more applications and then add applications with ease when ready for additional capabilities, as your needs change. With the Alvaria Cloud Platform, you have the advantage of knowing that all provisioning, security, user management and other administrative tasks are already configured and in place.
Noble Contact Center
Noble offers a modern communications platform for optimizing all customer interaction. Put Noble’s unified platform to work for you — building performance and productivity, improving the quality and effectiveness of customer contacts, and reducing costs. With the critical software technologies that contact centres need most, our solutions provide seamless integration to existing corporate environments, reduce your learning curve and protect your technology investments.
Genesis Intelligent Series
Genesis is the latest advancement in Amtelco’s long line of call center solutions. This call center technology is entirely software-based and virtualized, with cloud-based capability. Genesis provides skills-based automatic call distribution (ACD), built-in speech recognition, text-to-speech (TTS), and voice services to improve call routing and management.
|11.)||Arise Virtual Solutions|
The Arise Platform
Arise is a pioneer of on-demand customer management business process outsourcing solutions, headquartered in Florida. Through the cloud-based Arise Platform, Fortune 50 and other companies connect to Service Partners who deliver authentic, loyalty-building interactions with their customers. Delivering radical flexibility to meet even extreme contact volume fluctuations, the award-winning Arise Platform is an innovative alternative to the traditional contact center.
Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands.
Astute Agent balances agent efficiency with customer experience. Here’s how:
- Automated email responses
Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send.
- Auto-populated case fields
AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case.
- Time-saving case feat...
INBOX allows any digital interaction to be blended into single or multiple queues with zero service interruption with implementation. Organising them by business context with smart tagging and search filters, the events can be automatically prioritised and categorised. Automating the route to the correct agent or business orchestration rule. It also connects with all your social media channels, enabling you to respond and route accordingly in real-time. Customer sentiment is also indicated. Use it to measure trends across your business or by a single event so that your agents can easily prioritise responses.
|14.)||Brook Trout Solutions|
CCaaS, SIP Trunking, SD WAN, Interconnectivity
Brook Trout Solutions provides Technology Guide services to help Contact Centers find the best possible solution for their business.
We represent the leaders for CCaaS, CPaaS, SD-WAN, SASE, SIP. We identify the best fit for our customers and help them manage the lifecycle of the customer engagement. We also have an excellent solution for mobile marketing and can raise call acceptance by more than 50% with a Next Generation caller ID for mobile phones.
We solve problems and give our customers time back to run their business. Give us a call we have world class expertise and resources that can help you build an exceptional customer experience.
|15.)||Call Tracking Metrics|
CallTrackingMetrics is the only contact center solution with marketing attribution software built in. Our powerful UCaaS platform lets you know upfront who is calling in, what campaigns they were referencing, and their previous history with your company. Partnering this data with tools to automate and streamline your team’s workflow frees you up to focus on truly delighting your customers.
Conditionally direct calls, texts, chats and forms based on:
• Actions the customer has taken on your website
• Whether they’ve previously contacted your business
• Which agent they last interacted with
• Custom criteria unique to your business needs
• The location nearest to your customer
Welcome to CallShaper – Harnessing the Power of the Cloud for Greater Sales Efficiency
For sales-based call centers, where margins are so tight, it’s all about closing. Thanks to CallShaper, inbound or outbound call center directors can have a dynamic, highly flexible platform that enables sales agents to focus on making the sale.
Thanks to CallShaper’s flexibility, call center directors who are managing multiple vendors from multiple locations can have everything they need on one platform that offers 99.999% reliability. And when it comes to reporting, CallShaper has no equal in providing real-time transparency.
With CallShaper, clients quickly find that they are better able to manage efficiencies at the sales rep level – and make more money!
|17.)||Cloud Call Center Search|
From AI - WFO and everything in between!
Cloud Call Center Search has spent hundreds of hours evaluating and vetting leading cloud software applications (Omni-Channel, Artificial Intelligence, Business Intelligence, Workforce Management and many others) and their actual use in the trenches with real-world clients. As a result, we understand the strengths and weaknesses of cloud-based call center software solutions. At NO charge, Cloud Call Center Search will match your organization with the cloud software providers that are the best fit to drive positive ROI in your customer experience, sales, and back-office operations.
|18.)||Cloud IT Services GmbH|
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
You can see the full list of features here:
Cloud contact centre technology with built in gamification tools, workforce optimiser, omni-channel, speech analytics, artificial intelligence, quality assurance, PCI-DSS payment platform, form builder and much more features. All seamlessly integrating with almost 100% of your inhouse applications & CRM systems - creating one powerful workflow platform. Increasing productivity, customer engagement, saving you cost. Available in opex model - pay per license per month. No binding contracts with NO cost for 24/7/365 support and full training with built in SLA.
Consilium AWS and Amazon Connect Offering
Imagine a cloud-based contact center that can make customer engagement easy, deliver answers, assistance, and resolutions in a very personal manner, and in the context of your customers’ actions. Amazon Connect is a self-service, cloud-based contact center that provides a seamless omnichannel experience through a single unified platform for voice and chat. Contact center agents and managers don’t have to learn multiple tools, because Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, chat, and mobile interface. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully...
CCW TV PROGRAMMING