Article : How To Recruit and Retain Motivated Entry-Level Employees
Recruiting and retaining motivated entry-level employees is one of the most difficult challenges facing HR departments. This is particularly true for companies that operate call centers and customer service centers. In this article I will discuss a 4-step process that will help you recruit and retain motivated entry-level employees.
What is the personality type of an employee that will be a top performer in this position? When defining your job opening, talk to employees at your company who are top performers at this position and ask them what makes them successful at their job. Also ask them what type of person you should be looking for when recruiting new employees. Your current employees will provide you with valuable insight into both defining your job opening and in determining the type of person that will be successful at that position.
When recruiting entry-level employees, be creative and consider using resources in addition to online job boards. One of your greatest resources for finding new employees is your current employees. Ask your employees to help you recruit new employees. Offer a $250 bonus to any employee that brings you a quality candidate that you hire and that stays on the job for 90 days. Since your employees' reputations are on the line, they will be more likely to bring you quality candidates instead of just warm bodies.
A factor to consider when recruiting entry-level employees is that a percentage of them may not have a personal computer and/or access to the Internet. As a result, you may need to use more traditional recruiting methods such as posting your job advertisement in the local newspaper or using radio advertising. Another great place to recruit entry-level employees is at local colleges and/or tech schools. Fax your job advertisement to the school's employment office and they will normally post your job opening on their employment bulletin board for free. Their student employment office may even help you recruit candidates.
Considering the time, effort and money involved in hiring new employees, it makes smart business sense to hire and retain motivated employees. This is especially true with entry-level positions where turnover and training costs are high as in the call center industry. Motivated employees have higher job performance, they respond better to training and they remain with a company longer. This in turn increases job performance while lowering future recruiting and training costs due to lower turnover. To see the positive impact of hiring motivated employees, look at your company's star performers. I bet they all have one personality trait in common—they are all highly self-motivated.
The second part of this strategy is that once you have hired motivated employees, do everything you can to retain them. Understand that employee retention is primarily a management issue. Motivated employees stay at companies where management makes them feel good about themselves and good about the job they are doing. Compliment and reward your employees when they perform well. Tell them they are important to the success of your company. Build a career path for motivated employees and advance them within your organization because if you don't, your competitors certainly will. Realize that your company is only as good as its employees. Therefore, give your company the best opportunity for success by hiring and retaining the best people--highly motivated people.
About the Author
Today's Tip of the Day - Be Creative With Wallboards
Published: Thursday, August 8, 2002