H&R Block Selects eGain for AI-Powered Customer Engagement
Tax preparation giant will use eGain Virtual Assistant for on-demand help
Sunnyvale, CA (December 6, 2018): eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced that tax preparation giant H&R Block (NYSE: HRB) has selected eGain Solve™ to automate service and sales interactions for taxpayers at scale. The solution will be used to power H&R Block’s new Ask a Tax Pro service, which was announced today.
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
According to a 2018 Accenture global survey, 70 percent of taxpayers said they would use AI to improve the accuracy of tax filings. In the same survey, 40 percent of respondents reported making a filing error in the last 24 months. As the market leader in tax preparation services, H&R Block wanted to provide high-quality DIY and advisor-assisted experiences at scale using AI, Machine Learning and Virtual Assistance.H&R Block selected eGain based on the company’s connected and rich solution capabilities, domain expertise, and a successful POC. The company will activate eGain Virtual Assistant™, eGain SuperChat™, and eGain Cobrowse™ to enable a smooth, smart self-service journey for taxpayers with escalation, when needed, into the eGain Advisor Desktop™.
"H&R Block is committed to continual innovation that lets us provide an easier, simpler experience for those customers who want to do their taxes online," said Heather Watts, senior vice president and general manager of digital at H&R Block. "Our work with eGain will help ensure Ask a Tax Pro delivers expertise with the convenience our DIY clients need."
"We are delighted to help H&R Block deliver innovative AI-guided service to time-starved taxpayers," said Ashu Roy, eGain CEO.
H&R Block’s announcement about Ask a Tax Pro service: https://www.hrblock.com/tax-center/newsroom/filing/filing-online/ask-a-tax-pro
eGain Solve Suite: http://hd.egain.com/wp-content/overviews/egain_overview.pdf
eGain Advisor Desktop: http://www.egain.com/egain-advisor-desktop/
eGain AI+Knowledge : http://www.egain.com/products/knowledge_agent/
eGain AI+SelfService: http://hd.egain.com/wp-content/overviews/egain_overview_selfservice.pdf
eGain Virtual Assistant: http://www.egain.com/products/virtual-assistant-software/
eGain Try+Buy™: http://www.egain.com/try-buy/
H&R Block, Inc. (NYSE: HRB) is a global consumer tax services provider. Tax return preparation services are provided by professional tax preparers in approximately 12,000 company-owned and franchise retail tax offices worldwide, and through H&R Block tax software products for the DIY consumer. H&R Block also offers adjacent Tax Plus products and services. In fiscal 2018, H&R Block had annual revenues of over $3.1 billion with over 23 million tax returns prepared worldwide. For more information, visit the H&R Block Newsroom.
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain, visit http://www.egain.com.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
# # #
|
H&R Block media contact Amy Schiska-Lombard amy.schiska-lombard@hrblock.com eGain media contact Cynthia Tu Phone: 408 636 4505
|
About Anand Subramaniam:
Anand Subramaniam is SVP of Marketing for eGain. Prior to eGain, Anand served as an executive in corporate and product marketing, as well as product management and pre-sales roles at companies such as Oracle, Intel and Autodesk as well as startups.
About eGain Corporation:
eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance.
Published: Friday, December 14, 2018
| 2.) |  CallGuard, ChatGuard, Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot. A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details. CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents. ChatGuard makes payments in Chat PCI DSS compliant and... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall