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Article : Hutchison Team Success in Global Awards
The Award entry
This story began January 2012 when we eagerly submitted our final entries into the Contact Center World Top Ranking Performers Best Practice Awards 2012.
We heard that the big and prestigious best practice conference would be held in July 2012 at Resorts World Sentosa in Singapore. This event would be great, so we needed to participate and prepare everything in a good shape as we had been selected as a presenting finalist.
My colleague Esther and I, were assigned to enter The Design Contact Center Category by our company– Hutchison based in Jakarta. We felt that it would be a challenge for us to express our idea and creativity to make our entry become interesting. We had eagerly completed our entry and worked hard to prepare. Some activity we took included taking pictures, several meetings and also brain storming sessions for the idea needed to be expressed in the entry. Over several meetings we had to discuss the preparation without affecting our daily job in the company. This was very challenging !
We submitted our entry after all the preparation and waited for the announcement from Contact Center World to hear if we had won a "ticket" to present at the conference. Finally the announcement came, We were so happy because we had secured opportunities in several categories including ours, design
Our next stage of this amazing journey had begun– the planning for the event phase. We continued to prepare and spent some time creating video clips and presentation slides to share our design. Our competition spirit was fantastic. The goal was to try and win some medals for our great company and to make our nation proud.
Not only did we work hard on the presentation we had to think about our overall presentation style and image - We needed to have a colorful outfit to reflect the spirit of our contact center design. So, we decided to wear orange-coats during the presentation
This was the first time we attended this prestigious event and we had heard so many great things we had high expectations. Have to write these were met from start to finish! On the first day we had a briefing from Raj on technical aspects. We checked our presentation with ContactCenterWorld tech team to ensure the presentation slides would work as planned. We also had a chance to view the technology we would use – microphones, slide system and walk the stage we would be presenting from. Although we were excited we were also nervous! We would be speaking in front of APAC participants who are there to compete with us!.
We tried to have a little practicing where to stand and we knew the next day the conference would be in full swing.
Our contact center design category was on day 4 – we had 3 days to watch other participants. We watched how others participants shared their practices and how they performed. Our leader, SB Diah Pudjiastuti presented on day 1 for Leadership and Large Contact Center Best Practices. Also our colleage, Cahyadini presented on day 2 for Incentive Scheme Category. We, Team Hutchison were proud to be there and we worked hard to support each other.
Day by day the conference progressed really well. Our day (day 4) was rapidly approaching. We became more nervous! As we approached the stage at our time on day 4 nerves were taken over by excitement – it was our turn to share what we do be and we did our best to ensure every one in the event got our message around the importance and value of great Contact Center Design. Then came the questions from the audience - we needed to think fast and give complete answers – don’t underestimate, the whole thing was a challenge but exciting!
After the presentation, we had time to relax. We continued to watch other best performers share what they do. This was as exciting - we could share with each other what we’ve done to make our center become better and better. And this was priceless moment for us to get many ideas and very good actions from the other presenters in Asia Pacific.
We couldn’t wait to the Gala dinner! We wanted to know the result !. We all dressed up to attend this Gala. We took the bus provided by ContactCenterWorld and went with some friends from other countries we met at the event. It was exiting time to be networking. We knew each other already from the presentations and also bowling networking events !
When we arrived and we stepped into the gala dinner ballroom, we sat down at our allocated table, enjoyed a tasty dinner and waited eagerly for the results. It was great. Our contact center design got bronze medal ! It was our first time in this event and we got a medal ! It was very great......we were very happy then ! Then Esther and I went to the stage and received the bronze medal from Raj, took some photos and celebrated. t was an amazing time for us, standing up in the stage with other best performers in APAC.
Overall, our team won 4 medals.
Silver Medal for Best Incentive Scheme ( our colleague Cahyadini )
Bronze Medal for Best Contact Center ( our Leader SB.Diah Pudjiastuti )
Bronze Medal for Best Outsourcing Partnership ( our Leader SB.Diah Pudjiastuti )
Bronze Medal for Contact Center Design ( I and Esther )
Priceless moments !
After that we all celebrated and networked – it was fun and memorizeable for us. Sadly, time passed by quickly and we had o go back to the hotel after the Gala Dinner finished
Back at the office, some colleagues asked about our experience. We told them our exiting experience and how we got the medals. Colleagues congratulated us for the medals. That said, it was not easy. It was a prestigious achivement that we got. We were all proud that we could get the medals. And this encouraged us to do better and better. To partipate to share our best practice in contact center world event.
Prestigious and unforgetable event....and our Journey to be the best continues, we need to achieve more !
Eko Wiyanto. Jakarta,2012
For more information on entering the Contact Center World Awards click here
Today's Tip of the Day - Implementation Is Not Magic!
About Hutchison CP :
A telecommunication company in Indonesia
Published: Saturday, October 13, 2012