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Article : Ignoring Fintechs as an Option for Availing Loans Will Cost You. Learn Why!

#contactcenterworld, @rupayloan1

Technology has revolutionized almost every aspect of our lives, from shopping to socializing, and it is also reshaping the financial services industry. Fintechs have sprung up in recent years, leveraging technology to make it easier for people to invest, pay bills, and even get loans. They also have made instant loans increasingly easy to obtain, thanks to cutting-edge technical integration and superior interfaces, as well as less strict eligibility requirements and simple paperwork processes. This has led to them become potentially one of the most sought out options for availing loans.

So, what is Fintech?

Fintech, or financial technology, is a broad term that refers to various businesses that use software to provide financial services. Financial technology firms are typically defined as startups that aim to challenge traditional financial models and larger financial institutions or traditional banks that are less technologically integrated. With Fintechs, processes have improved not only in terms of smoothness but also in delivery time, improving the overall customer experience. As a result, the Fintech industry has changed Indian markets in terms of digital banking, digital payments, and personal finance management.

Here are the key benefits of Fintechs that have made them so successful.

  • User Experience Has Been Simplified

In terms of efficiency, Fintech startups are highly functional. They use advanced technology to provide customers with innovative products that help them manage their finances as well as provide them with instant approval and simple disbursal options. The basic concept is to offer specialized financial services in a streamlined format such that customers can have easy access to a variety of financial products at their fingertips when they use a personal loan app.

  • Delivering Personalization

Fintech firms, like any other form of service provider, profit from putting the customer’s interests first. They gain the client’s confidence and goodwill by providing a positive user experience and resources to assist in setting and monitoring financial goals. A successful Fintech start-up strives to provide products to customers based on their preferences. Since not all products are appropriate for all customers, customization and flexibility are the attributes that will attract a customer to specific Fintechs. Notification systems that warn consumers about fees, policy renewals, or suspicious transactions in their accounts are prime examples of such personalization.

  • Emphasize Multi-Tier Functionality

Multiple users are accessing the same information at the same time in Fintech firms. As a result, multi-layer functionality is critical for these businesses. They must be able to handle thousands of simultaneous sessions without experiencing any delays in processing time. As a result, considering numerous inconsistencies, a Fintech must deliver within the specified time frame.

  • Integration Capability

Fintech firms should be able to integrate with third-party providers and payment gateways to offer a wide range of financial solutions and products. This means they must be compliant with the appropriate vendors in order to allow for a seamless exchange of data and prompt, real-time response.

  • Seamlessly Online Process

From the application to the disbursement, anything can be done through the online website of the lender or the user-friendly app. You simply fill out the application form, including the required information, and upload the required documents, and you’re finished! All you have to do now is sit back and wait for your payment.

  • Enhanced Turnaround Time

Fintechs have created interfaces and proprietary algorithms to automate many procedures, such as eligibility tests, verifications, and credit evaluations, by using technology to its full potential. This reduces the need for human interaction, saves time, and allows funds to be sent to borrowers quickly. It is possible to gain access to funds in as little as 24 hours!

  • Better Security

A large number of online transaction frauds are being exposed. As a result, consumers are reluctant to share sensitive details online. Data security is ensured by Fintech firms adhering to cyber security norms in place for data safety and consumer privacy. Most Fintech firms are audited regularly and have accredited security frameworks in place to prevent security breaches. Many businesses have crisis recovery procedures in place that help secure sensitive information in the event of a security breach.

Final Thoughts

There is no denying that Fintech has a bright future in today’s economy. In the banking industry, they have earned a solid reputation. The Fintech industry will have to keep floating innovative ideas and products in order to keep up with the changing markets.

#contactcenterworld, @rupayloan1

About RupayLoan:
Rupayloan was founded to solve the fundamental problem of individuals and businesses, i.e., getting easy access to finance when they need it.
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Today's Tip of the Day - Scripting

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Published: Friday, June 18, 2021

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2023 Buyers Guide Help Desk Software

eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.


Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!


Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.


LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

Nuxiba Technologies

Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!


OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.

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