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Article : Ignoring Fintechs as an Option for Availing Loans Will Cost You. Learn Why!

#contactcenterworld, @rupayloan1

Technology has revolutionized almost every aspect of our lives, from shopping to socializing, and it is also reshaping the financial services industry. Fintechs have sprung up in recent years, leveraging technology to make it easier for people to invest, pay bills, and even get loans. They also have made instant loans increasingly easy to obtain, thanks to cutting-edge technical integration and superior interfaces, as well as less strict eligibility requirements and simple paperwork processes. This has led to them become potentially one of the most sought out options for availing loans.

So, what is Fintech?

Fintech, or financial technology, is a broad term that refers to various businesses that use software to provide financial services. Financial technology firms are typically defined as startups that aim to challenge traditional financial models and larger financial institutions or traditional banks that are less technologically integrated. With Fintechs, processes have improved not only in terms of smoothness but also in delivery time, improving the overall customer experience. As a result, the Fintech industry has changed Indian markets in terms of digital banking, digital payments, and personal finance management.

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Here are the key benefits of Fintechs that have made them so successful.

  • User Experience Has Been Simplified

In terms of efficiency, Fintech startups are highly functional. They use advanced technology to provide customers with innovative products that help them manage their finances as well as provide them with instant approval and simple disbursal options. The basic concept is to offer specialized financial services in a streamlined format such that customers can have easy access to a variety of financial products at their fingertips when they use a personal loan app.

  • Delivering Personalization

Fintech firms, like any other form of service provider, profit from putting the customer’s interests first. They gain the client’s confidence and goodwill by providing a positive user experience and resources to assist in setting and monitoring financial goals. A successful Fintech start-up strives to provide products to customers based on their preferences. Since not all products are appropriate for all customers, customization and flexibility are the attributes that will attract a customer to specific Fintechs. Notification systems that warn consumers about fees, policy renewals, or suspicious transactions in their accounts are prime examples of such personalization.

  • Emphasize Multi-Tier Functionality

Multiple users are accessing the same information at the same time in Fintech firms. As a result, multi-layer functionality is critical for these businesses. They must be able to handle thousands of simultaneous sessions without experiencing any delays in processing time. As a result, considering numerous inconsistencies, a Fintech must deliver within the specified time frame.

  • Integration Capability

Fintech firms should be able to integrate with third-party providers and payment gateways to offer a wide range of financial solutions and products. This means they must be compliant with the appropriate vendors in order to allow for a seamless exchange of data and prompt, real-time response.

  • Seamlessly Online Process

From the application to the disbursement, anything can be done through the online website of the lender or the user-friendly app. You simply fill out the application form, including the required information, and upload the required documents, and you’re finished! All you have to do now is sit back and wait for your payment.

  • Enhanced Turnaround Time

Fintechs have created interfaces and proprietary algorithms to automate many procedures, such as eligibility tests, verifications, and credit evaluations, by using technology to its full potential. This reduces the need for human interaction, saves time, and allows funds to be sent to borrowers quickly. It is possible to gain access to funds in as little as 24 hours!

  • Better Security

A large number of online transaction frauds are being exposed. As a result, consumers are reluctant to share sensitive details online. Data security is ensured by Fintech firms adhering to cyber security norms in place for data safety and consumer privacy. Most Fintech firms are audited regularly and have accredited security frameworks in place to prevent security breaches. Many businesses have crisis recovery procedures in place that help secure sensitive information in the event of a security breach.

Final Thoughts

There is no denying that Fintech has a bright future in today’s economy. In the banking industry, they have earned a solid reputation. The Fintech industry will have to keep floating innovative ideas and products in order to keep up with the changing markets.

#contactcenterworld, @rupayloan1


About RupayLoan:
Rupayloan was founded to solve the fundamental problem of individuals and businesses, i.e., getting easy access to finance when they need it.
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Today's Tip of the Day - Know Your Stuff

Read today's tip or listen to it on podcast.

Published: Friday, June 18, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Aculab

VoiSentry
VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.

3.) Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

4.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

5.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

6.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

7.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

8.) 
Medallia

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

9.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

10.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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